JCPenney is a large retailer offering apparel, home furnishings, and beauty products. Customers report positive experiences with helpful and kind staff who assist in finding sizes and items, including big and tall selections. Shoppers appreciate the wide range of national and private brands, quality merchandise, and good sales, noting that purchases for the whole family do not break the bank. Many find excellent value in clearance items. The store offers services like curbside pickup, though occasional confusion with orders can occur. A significant point of frustration for some is the persistent insistence from cashiers to apply for a store credit card during checkout, which can detract from an otherwise good shopping experience. Customers also advise confirming store hours to avoid last-minute rushed visits. Despite checkout pressures, many express satisfaction and plan to return.
