Internet Service Providers in Alton, IL

“Nathan was the best! So patient and understanding while multitasking to get us in and out as quickly as possible. He stayed past closing to complete our transactions and customer service skills were excellent!”

“Great store. They even corrected what another T-Mobile store messed up on my account. Very trustworthy store and staff. I pass 3 stores to come to this one. I will continue to do so for awesome customer service.”

“My husband and I went into the Alton store last night and there were 6 in line saying they were unable to check in. When we were all told to check in by Craig we told him we could not, he became so rude and said it works just fine. He came over and rudely spoke to the first person in line. He was able to check her in but it took him a long time and he could barely type in her info and get it to work. The same thing happened to all of us as we attempted to check in. He continued being rude and antagonizing. He made us feel like we were idiots. I asked why he was being so rude and he said, “you don’t know what we put up with everyday”. It’s his job. He continued trying to antagonize my husband. Myself and my husband were both very upset. I have never been treated this was by a customer service representative in my life. I asked for a manager and he said there wasn’t one there. We are seriously considering cancelling our services with you because of this one man. We have had phone, internet and cable service with you for the last 5 years but this is unacceptable. The other customers before us were yelling at this guy because of his behavior. Craig seemed to think it was funny. Educate your employees about proper customer service.”