Associated Bank

Most Recent Comments

• May 2024 by Andrew Kloos
  Went to the Alton branch to cash an Associated Bank cashiers check. Was asked for two forms of ID. Provided Illinois drivers license and FOID card. She said she could not accept the FOID as it is a state ID. So is a drivers license? She called to make sure the cashiers check was good, which it was and then told me because I was not an account holder she would not cash it. Very poor customer service and lack of knowledge. Went to my bank and deposited it with no problems. Just have to deal with a three day hold.
• December 2022 by David Rodgers
  A mix of bad attitude and incompetence .
• March 2022 by Sandra H.
  Associated Bank needs to be ashamed of themselves to close my daughter's account stating these charges are valid. After over a month Nicole finally calls(with an attitude) and says her account is closed and she can make payment arrangements to pay $2,283.91. How do you credit approve 14 checks without making sure they're valid? How do you not verify the signature on the checks especially since you have to sign a signature card? How does the fraud department not see the red flags that are happening on this account within hours and days of these deposits? Her password was changed and then someone added themselves to her zelle account and sent themselves money. Associated is saying it was a mobile deposit so she must have done it but anyone can make a mobile deposit with your login information. How did Associated let the large Apple Cash withdrawals go through after 14 checks were deposited? After speaking to Apple these withdrawals actually happened on February 4th but they posted to the account on the 7th. They were $300, $300, $1000, and $3,000. Associated Bank made huge errors and is blaming a 19 year old for there mistake and instead of doing an investigation and correcting the error closed her account. Associated Bank should be ashamed of themselves. After the deposits the withdrawals happened immediately and the bank didn't flag any of this suspicious activity. Her password was changed and someone added themselves to her account and then the deposits and the withdrawals followed. These are red flags. They used her cashapp, zelle, and Apple within hours and Associated let reset withdrawals all go through. Associated Bank didn't flag any of this activity.
• December 2021 by Jaimie Hileman
  Great bank, with great staff.
• April 2021 by Jack Kelley
  Always very professional and courteous. I have been with the Alton location as a customer for 22 years.
• September 2020 by Theresa Julius
  I love this bank and have come to know them as my banking family. They know me by face and name.
• March 2020 by Michael Whitlock
  I had a appointment at the alton branch for a auto loan @ 4pm. The lady brought us into her office and she said your here for a home loan I said no a auto loan she said oh I'm sorry I'm new I dont quite know how to do this so, I just thought ok shes new then she said I'll get a guy that can help. Then the guy come in and says we cant help you with this you will have todo a over the phone application with the lenders. I said I dont know even where to start and he then said you got to bring me a bill of sell, I said well I'm just trying to get pre approved, he said we dont do that I was like what this is how I have always done it. He then said I think I over heard you say the car is a 2012 the lenders wont give a loan on anything older then 6 yrs I was like I'm out of here and I'll be refinancing all my other loans with a new bank that knows how things work
• June 2018 by SlothFang
  Fast, friendly service with the bank knowledge needed for every occasion.
• July 2016 by Rebecca Korte
  This is a great bank! Had a problem when traveling to San Francisco last year with my debit card. They fixed it right away over the phone. Rental car company was so impressed, they gave me an upgrade. Excellent employees in Alton and top tier customer service!
• August 2015 by Điệu Hoa Cách
  When I had a problem with a check that cleared before my deposit I was in shock. Everything after that was bouncing and extra charges adding up. They handled the problem professionally and quickly over the phone. Kim at the store fixed the immediate concern for me and the main office in Wisconsin finished it off and even did a follow up call later in the day. WOW.
• June 2015 by Điệu Hoa Cách
  When I had a problem with a check that cleared before my deposit I was in shock. Everything after that was bouncing and extra charges adding up. They handled the problem professionally and quickly over the phone. Kim at the store fixed the immediate concern for me and the main office in Wisconsin finished it off and even did a follow up call later in the day. WOW.