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July 2023 by Lawrencegf P.
Management needs teach some of the staff proper manners and customer service communication. The woman that work at the far in of the store where the rental are has a problem speaking when a customer says good morning, usually it's returned with some kind of greeting but nothing she just pretended that I was there. She could be Spanish descent, with ponytail.
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July 2023 by Markdh720 ..
There's probably 3-4 helpful employees in the whole store at any point if you can get anyone's attention.They'll tell you to go home and order online instead of price matching their own website.The customer service/order pick up desk? Total clown show every time I have to go through them. Ill drive another 5-10 minutes to any other HD rather than waste any more time in Alsip.
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January 2023 by Zachary S.
Great location with very helpful staff and lots of product options to build/repair almost any project you need.
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December 2022 by David C.
I visited this location on 22DEC22. The 5 stars for this review are relagated to the associate Nieve. I came into the store stressed and confused looking for an extension cord that likely doesn't exist. I requested for Nieve to help me find it, and they helped me as best they were able. They walk with me to were they sold cords with negative results. They then walked to a computer and put in the specifications for my extension cord, but they didn't sell anything like the one I was looking for. They even attempted to see if they had the snowblower in stock I needed to see if they could better figure out what kind of cord I needed. However, we weren't able to find any pictures to help figure out what cord I needed. Nieve thought it strange by the way I was describing it. However, they were respectful dealing with my later realized error and educated me in a non-condescending way and informed me why the item I was mistakenly looking for likely was wrong. Nieve went over and beyond and deserves recognition for their work ethic, kindness, and knowledgeability. They even gave me the right cord I needed before I left!
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August 2022 by Michael Tim
Not a bad store except for purchasing appliances. Associates are pretty good but the third party delivery company is the worst. Guys left after 7 minutes over an error. The delivery guys would not wait for me to contact store. The customer service(scheduling and delivery team) was the worst. They did not care and would tell me they have no control over delivery company. Then they would tell me different “rules” delivery company had for installation. Bottom line. If you need to purchase a major appliance, go elsewhere and avoid the headache of third party delivery company. The salsas associate even told me that she gets nothing but phone calls complaining about the delivery company.
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May 2022 by Ryan L.
So, this store was one of my favorite shop to go whenever I needed to purchase something for our home, this was one of the shops that I frequented regularly. It is more convenient for us because it is closer to our home and also it has a variety of god products. However, over the last few months, I've noticed that customer service has deteriorated significantly. My wife and I stopped by to pick up a light fixture and a new shower head, just like we did last week. And, unfortunately, the other members of the team always appear to be in a crazed state. The employees always appear to be overworked and unwilling to lend a hand or even answer a straightforward question. Perhaps they should begin disciplining their employees immediately. The shop itself is lovely, and they have everything you could possibly need, but please improve your customer service.
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February 2022 by Marianne Henry
The delivery people couldn't be bothered to demonstrate how to operate my dishwasher, we were then told to read the manual. After a call to complain I was promised someone would be out to go over things with me, nobody ever did. NEVER AGAIN.
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September 2021 by Annette Schumers
Jay in kitchen area is wonderful and so patient ,helpful and all around fabulous. Store manager Crystal was really knowledgeable. I recommend the store all around. Truly a positive experience.
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August 2021 by Glenn D.
I needed a new grill and went online to find one. Home Depot had what I wanted. They seemed short handed, understandably given the current "government stipends" being passed out like candy at a parade. But the people at work here were of a different set of values and I was lucky enough to have them assisting me. One person, Joe I believe took the time to find the grill I wanted still in the carton not yet assembled. One left, so now I didn't have to drag a fully assembled one to the third floor. Nice. Thank You.
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June 2021 by Stephanie M.
This place has the worst customer service ever. I've not been to a Home Depot that workers just act like they are mad all the time. The workers always appear to be so busy and never want to help or even answer a simple question. Don't think I will visit this place again!
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April 2021 by Kevin G.
Never again for me. I came in to order between 6000 and 9000 in decking. Woman working the PRO counter tells me she does not know how to take a lumber order. Apparently the only person that knows how take the order doesn't come in till later. She never got out of her seat. So why is this person working the PRO desk and unable to do the job? I then went get a propane refill and the cashier Elizabeth acted as if I was bothing her. I went to 2 managers who could careless. Awful experience, I took my money somewhere else. I recommend Menards or Lowes. I will never spend a penny at a Home Depot after today.
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April 2021 by Marilyn Henderson-Mitchell
I've shopped at numerous Home Depots but this one is the best. No problem with returns, no problems discounting damaged items, shelves are always stocked to capacity. The customer service is impeccable all around the store.
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February 2021 by Rawdah M.
I order dryer from them in January when they delivered the dryer the door don't close they took the dryer that was on 2/8/21 I call that day I was told I should get one delivered on 2/16 which is today they claim the call and no one answered just send in email if no one answered so I call them to see when are they coming with the dryer I found out the out stock and I have to wait tell 2/22 from January 26 to February 22 that a month I don't think I be shopping at home depot again it was a horrible experience
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January 2021 by Erica S.
Jake in flooring couldn't give two craps about literally anything. Regretting ordering flooring and install from this location. Too late now!
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December 2020 by Lisa P.
Always a beautiful experience shopping in Home Depot. They have everything you need to start or complete projects for both inside and outside the home. My husband and I stopped by to grab a light fixture and a new shower head. Unfortunately, we left with a cart full of other items that included a snow pusher and 150 pounds of salt. Everyone is always so helpful and friendly.