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July 2023 by Lawrencegf P.
Management needs teach some of the staff proper manners and customer service communication. The woman that work at the far in of the store where the rental are has a problem speaking when a customer says good morning, usually it's returned with some kind of greeting but nothing she just pretended that I was there. She could be Spanish descent, with ponytail.
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July 2023 by Markdh720 ..
There's probably 3-4 helpful employees in the whole store at any point if you can get anyone's attention. They'll tell you to go home and order online instead of price matching their own website. The customer service/order pick up desk? Total clown show every time I have to go through them. Ill drive another 5-10 minutes to any other HD rather than waste any more time in Alsip.
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January 2023 by Zachary S.
Great location with very helpful staff and lots of product options to build/repair almost any project you need.
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December 2022 by David C.
I visited this location on 22DEC22. The 5 stars for this review are relagated to the associate Nieve. I came into the store stressed and confused looking for an extension cord that likely doesn't exist. I requested for Nieve to help me find it, and they helped me as best they were able. They walk with me to were they sold cords with negative results. They then walked to a computer and put in the specifications for my extension cord, but they didn't sell anything like the one I was looking for. They even attempted to see if they had the snowblower in stock I needed to see if they could better figure out what kind of cord I needed. However, we weren't able to find any pictures to help figure out what cord I needed. Nieve thought it strange by the way I was describing it. However, they were respectful dealing with my later realized error and educated me in a non-condescending way and informed me why the item I was mistakenly looking for likely was wrong. Nieve went over and beyond and deserves recognition for their work ethic, kindness, and knowledgeability. They even gave me the right cord I needed before I left!
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October 2022 by Lisa P.
Purchased a new refrigerator and misplaced the two teeny weeny batteries for the water testing kit. In my house, there would be no peace until the water was tested. Thank goodness for the nice man that came to the rescue. He was so helpful. Great personality, very friendly, not hurried and was a BIG help. Has a ten day vacation coming up. Enjoy.
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August 2022 by Michael Tim
Not a bad store except for purchasing appliances. Associates are pretty good but the third party delivery company is the worst. Guys left after 7 minutes over an error. The delivery guys would not wait for me to contact store. The customer service(scheduling and delivery team) was the worst. They did not care and would tell me they have no control over delivery company. Then they would tell me different “rules” delivery company had for installation. Bottom line. If you need to purchase a major appliance, go elsewhere and avoid the headache of third party delivery company. The salsas associate even told me that she gets nothing but phone calls complaining about the delivery company.
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May 2022 by Ryan L.
So, this store was one of my favorite shop to go whenever I needed to purchase something for our home, this was one of the shops that I frequented regularly. It is more convenient for us because it is closer to our home and also it has a variety of god products. However, over the last few months, I've noticed that customer service has deteriorated significantly. My wife and I stopped by to pick up a light fixture and a new shower head, just like we did last week. And, unfortunately, the other members of the team always appear to be in a crazed state. The employees always appear to be overworked and unwilling to lend a hand or even answer a straightforward question. Perhaps they should begin disciplining their employees immediately. The shop itself is lovely, and they have everything you could possibly need, but please improve your customer service.
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September 2021 by Annette Schumers
Jay in kitchen area is wonderful and so patient ,helpful and all around fabulous. Store manager Crystal was really knowledgeable. I recommend the store all around. Truly a positive experience.
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August 2021 by Glenn D.
I needed a new grill and went online to find one. Home Depot had what I wanted. They seemed short handed, understandably given the current "government stipends" being passed out like candy at a parade. But the people at work here were of a different set of values and I was lucky enough to have them assisting me. One person, Joe I believe took the time to find the grill I wanted still in the carton not yet assembled. One left, so now I didn't have to drag a fully assembled one to the third floor. Nice. Thank You.
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June 2021 by Stephanie M.
This place has the worst customer service ever. I've not been to a Home Depot that workers just act like they are mad all the time. The workers always appear to be so busy and never want to help or even answer a simple question. Don't think I will visit this place again!
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April 2021 by Kevin G.
Never again for me. I came in to order between 6000 and 9000 in decking. Woman working the PRO counter tells me she does not know how to take a lumber order. Apparently the only person that knows how take the order doesn't come in till later. She never got out of her seat. So why is this person working the PRO desk and unable to do the job? I then went get a propane refill and the cashier Elizabeth acted as if I was bothing her. I went to 2 managers who could careless. Awful experience, I took my money somewhere else. I recommend Menards or Lowes. I will never spend a penny at a Home Depot after today.
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April 2021 by Marilyn Henderson-Mitchell
I've shopped at numerous Home Depots but this one is the best. No problem with returns, no problems discounting damaged items, shelves are always stocked to capacity. The customer service is impeccable all around the store.
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February 2021 by Rawdah M.
I order dryer from them in January when they delivered the dryer the door don't close they took the dryer that was on 2/8/21 I call that day I was told I should get one delivered on 2/16 which is today they claim the call and no one answered just send in email if no one answered so I call them to see when are they coming with the dryer I found out the out stock and I have to wait tell 2/22 from January 26 to February 22 that a month I don't think I be shopping at home depot again it was a horrible experience
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January 2021 by Erica S.
Jake in flooring couldn't give two craps about literally anything. Regretting ordering flooring and install from this location. Too late now!
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June 2020 by Kathy P.
So we bought a new house in April. On April 24 we Ordered a 6 burner stove ($2400), a Samsung fridge and GE washer dryer. We ordered online after waiting 45 minutes for someone to help us, but we understood the short staffing relates to covid. The stove was delivered promptly. The remaining appliances were scheduled for delivery 5/28. I used the tracker link in the email they sent confirming delivery on 5/26 and it was noted as to be delivered 5/28. 5/28 morning comes, no call as promised with a delivery window. (Should have been called the night before, actually). I call the 1800 number and I'm told it's rescheduled to 6/17. Almost 2 weeks after we are supposed to move in. Why? Because GE does not have any of the washers that Home Depot took our money for, and they're not even in production, but they might be ready by the 17th, no guarantee. Well can you deliver my fridge? No, we only do one delivery. But how is it our problem that you either took our money for an appliance And either didn't reserve one for us or didn't tell us they were out of stock...in which case we would have picked another set. The girl was very nice and rescheduled delivery of just the fridge for 6/2 6/2 comes, again, no call. I call them again...they man profusely apologized, said because Of the riots they couldn't get to us (Tracker had them as 2 stops away) and again rescheduled for 6/6. June 6 comes, I'm using the tracker, they're on time...they call my husband and said we are picking up your fridge right ? Husband says no, there's nothing to pick up, you're just dropping off. Driver said "we got no fridge on our truck. Sorry" and hangs up. We are both first responders. Husbands days off have been canceled since 5/28. We are just tying to move in at this point. We are exhausted. Husband calls the manager of the alsip IL store, " Troy". Who has no explanation but guarantees the fridge will be delivered 6/8. Husband says you need to either upgrade us to the next model of GE washer dryer or change the order to a comparable set in another brand. Troy assured him that he would follow up and see what he could do and would call hubby back on Monday 6/8. This conversation happened Friday 6/5. The fridge was delivered. There was no call from Troy. Hubby called HD to ask for Troy and Was told he was off today (6/8). Hubby at this point says, you know what? Cancel the washer and dryer. This is ridiculous and we will never step foot in another Home Depot. We called Grand Appliance in Orland Park with our story of woe and they assured us they can get us a similar set and that it will be delivered without the issues we experienced with Home Depot. The lack of customer service, communication and the utter lack of disregard for our time was disgusting. Avoid this place at any cost. And Troy? If you read this? Know I copied it to corporate: you were extremely disappointing. 6/10/20. Walked into Grand Appliances in Orland...met Jeff S who was UH MAZING....walked out in 10 minutes with the washer and dryer we wanted ..for $300 less than Home Depot...delivered and installed. Grands for the win!
