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January 2024 by Mike Trump
Great experience! Set up a car detail and Delicate Touch exceeded my expectations. My car had several scratches and after Delicate was done with my car, it looked as though I was pulling it off the car lot when I first bought the vehicle.
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December 2023 by T R
Very good service and NY car looks great
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November 2023 by Jim D.
They did a decent job. I was desperate & in the area but if I returned I'd opt for outside only. The didn't do a good enough job on the interior. Screens had screech marks & cupholders & floors weren't vacuumed well enough. For almost $40 y'all can do better
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November 2023 by Andrea Scott
Just had my car detailed and looks amazing! They’re very courteous and will be bringing it there for future car washes!
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November 2023 by Myrna L.
This was first time there. I had no problems. They did a nice job. Sometimes the wait can be long but I had to consider its a hand wash & dry. I saw some previous reviews that were not great. No place is perfect. If anyone finds one let me know. I will go back again. Thanks.
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November 2023 by Deja Wilson
The worst car wash I've ever had. I communicated to the girls that I wanted a deep clean and they told me they can do it. As I'm leaving the car wash, I noticed my car looked horrible so I called the manager and he rushed me off the phone saying I should have told him. The team should communicate with each other. Why would I not want my car thoroughly cleaned? These are the after pictures. I will never return. I should have read the reviews before I went. Also the manager could have came up with a solution. I would have came back and paid the extra $10 for a deep clean.Services: Auto detailing
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October 2023 by Sam R.
I've been going to this car wash for more than 20 years. It's no longer a let's please the customer car wash. It is now a let's see how many cars we can get in an hour car wash. This I was absolutely the worst car wash I have had since I've been going there. I know good help is hard to find these days but when you have your workers concentrating on their phones and their text messages they can no longer concentrate knowing washing the cars. And when the staff turns over as frequently as they do it's hard to get a great car wash. I usually wash my car myself (and I now know why) but Sid not have the time to do it today. 27.00 is a lot to pay for a car wash but the value was just not there. After all these years I'm probably not to gonna go back to this car wash. I'd rather drive a dirty car than a half washed car Remember when you value quantity over quality you will always lose
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October 2023 by Christine J.
3 times,I was given the wrong rubber floor mats,for my SUV.I have Weathertech mats & someone put some old,torn & worn out mats,in the front.I had to come all the way back,from Palos Heights,they were already put into,another vehicle. I was told,by the younger guy,to purchase new ones & they would reimburse me.I bought new ones,went back,the older guy saidno way,I would be reimbursed. How did HE know,they were put elsewhere.I haven't been back since then. I thought 3 strikes,you're out.
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October 2023 by Mike A.
went once, had a great experienc. went today, the young lady was cleaning inside rear window, rolled it down to clean top of window and popped my window visor off(whole time me and another customer watched her do this)I asked for the mngr. RUDE/IGNORANT- I was polite the whole time, and he tried putting it back it numerous times, was blaming me, saying not his fault, etc etc.. so I said just plz finish washing my truck-because they started to pre wash it- so he kicks me out of the car wash,-having to back out 2 cars-i asked him to call the owner. he's on the phone with the owner telling him all this bullshit, and I'm correcting him in the background and ge finally asked to speak with me, I explained everything politey and said he would call me, I'm leaving and I went to the young lady who did this and told her I wasn't mad and it was an accident..SHE GAVE ME THE MOST IGNORANT LOOK! I no break it! i no touch it!! I'm like ok, but we watched you do it, then says bullshit!so I left with a busted window visor, and a truck with dried soap, and half windows cleaned...lol.. good time-
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September 2023 by Brian C
I've been going here for a long time, even when I didn't live in the area I would stop here because of the attention to detail and what I feel is a great value. I went here today and it was the same great job. They even lifted up the little rubber mat that my cell phone sits on when charging and cleaned under it. They don't miss things and if I do ask to pay special attention to something they gladly do it. It wasn't terribly busy when I was there and was able to visit with the owner , he gets it, he knows what's out there and he does what he can to stand out and it shows in his employees.
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September 2023 by Tim W.
Wanted hand wash and to use my ceramic spray. Mgr told me that they only use Maguire's Wax only (he brought me over to the owner to make sure I couldn't substitute my own ceramic spray and owner concurred) and would be part of a package where they do a total interior detail for $200. New Lexus RX, so didn't need interior, so just got the $25 regular wash and wax. They include inside windows and mats. I'm very particular and watched to make sure they covered everything well which they did. They even open the doors and clean the inside door jambs and rear cargo hatch and dry them after too. They dry with both huge vacuum they drive under and follow up hand drying as well. Doing inside windshield is hard to do completely unless parked towards the sun, but they did a streak-free job on 99% of the windshield, which is pretty darn good with no help from sunlight! The Manager(?) was a nice guy and although the place was busy, all the workers have their jobs down pat. My mats were cleaned and dried good too. Job took about 20 mins with steady stream of luxury cars before and after mine. Worth the $25 and I would highly recommend this place with no reservations!!!
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September 2023 by Amber Jackson
If I could give no stars, I would. First time coming to this car wash I was charged $23 for an inside and out. . I asked the woman that was at the front door as I approached the car wash Should I move my bags so that you guys can vacuum? She said no we got it. When you think of inside out, you think of vacuum, completely wipe down completely and of course wash the outside dry the outside. I watched my car Get washed the entire time and I also watched the backseat not get vacuumed. The manager who is overseeing everything waved to me and said you’re done. . So then hopeful thinking I walk to my car thinking maybe they did vacuum it but I knew right away. It was never vacuumed because I saw my bags never moved. . So I go and tell the manager he said we don’t move bags. We don’t touch anything and I said well your employee at the front told me she would move them because I asked her if I should move them. So once the bags were moved, you see crumbs garbage crumbs I have a two-year-old so I take my car at least once a week to get and in and out because she’s a two-year-old and they make messes. Another employee approaches me and says you only paid for the $23 one that’s basic. So basic only gets you a half vacuum job, right?. This place is terrible I will not be returning. Not one time was there an apology it was my fault because my target bags were in the backseat… even though I asked if I should move them so they could vacuum. Wish I would have taken photos before they went over a second time with the vacuum. Rip off !! Then to make matters worse the manager says I’m always complaint about the work, but as I mentioned before it was MY FIRST TIME! Go to Hollywood car wash they treat customers way better i knew I should have just drove the extra 30 mins.
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September 2023 by Adam Ahmad
Went in for what I thought was a small problem with a smell in my car which ended up being a huge issue from the manufacturer. Arthur was walking me through every step of the way on what was going on and advised me on how to move forward to get it taken care of. I’ve been coming here for a while before this issue and have always received great service. Highly recommend and kudos to Arthur for the customer service
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July 2023 by Lupe Vega
Took my Ford Bronco to Delicate Touch Car Wash and walked away thoroughly impressed. The staff is top-notch - knowledgeable, friendly, and clearly passionate about their work. They delivered a thorough exterior wash and interior detailing, leaving my car in like-new condition. The wax job left a mirror-like finish that has turned heads ever since. They worked efficiently, yet paid attention to every minor detail. Delicate Touch is a premier car care service.
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July 2023 by Ruth S.
This place is extremely expensive and the customer service is hit or miss. Last week when I was there the manager (different person from the original manager that's there most of the time) was very rude. I watched him be very disrespectful to another customer also. Also they change the prices at the drop of a dime. I came last week the manager told me 35 dollars to wash my small suv. The next time I came in I was told it would be 37 dollars. The sign says it should be 34 dollars. I asked why the sudden increase in price from just the previous week. I was told it cost more to use microfiber towels!!! WHAT!!! I think this should be illegal. After questioning the price discrepancies the manager told me the cost would be 35 dollar. Something is off with this place and I question their integrity. The previous owner from years ago was much much better. I will never go back.
