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“Friendly environment and friendly employees. Always willing to help. Amanda there is especially great. She's been there so long I'm surprised she isn't the bank president already!”
“They have always been helpful when I've gone in and very friendly. I do agree that the updates on printing out an account for 2 weeks & monthly statements are a lot harder to understand than they were before changing to this new system but I've almost always have had good service. Only once did I have a problem & it was with a new teller. I gave her a hundred dollar bill for change & asked for 2 rolls of quarters to be included with the change & she kept trying to give me just the 2 rolls of quarters for about 15 minutes. I kept telling her she needed to give me $80.00 more & she kept telling me that she gave me 2 rolls of quarters. Then I'd say but I gave you a $100.00 so $20 plus $80 would equal a $100. 15 minutes later I got the rest of my $100. That was the only time I ever had a problem. & I've done my banking there for years.”
“Tom was efficient and always available. He quickly worked through timelines to complete the process even when there were a few hiccups on my end. He was great.”
“This church is my home. My safe haven. The only place where I feel complete & whole with God's loving grace. God bless all who work hard to make this school/church a success. Thank you for all you do. All Glory to God.”
“I enjoy the Bank's branches no matter which one I visit same fast and friendly service They have patience for your banking needs and they are not to quick to offer no help for your financial needs always ready to give you a helping hand as a customer. 100% Regions above and beyond”
“Kim jascur - Link , I want to thank you so much for helping me and my mom with cashing in our bonds , we had so many , thanks for not passing us over . Left this review to let you know your time was appreciated, thanks”
“It is so Refreshing to walk into my bank and see the lovely smile on everyone faces, and the decoration are always something to see. I think Jefferson Ave First Mid Bank and Trust needs more recognition for the effort they put into making the business look grate for the community. EVERY holiday there something grate to see in there. My favorite was Black history month. Love the atmosphere and the decorum was on point.”
“The branch manager, Loretta, built a lasting business relationship with my parents and I continue to bank at AB for that reason. I can't thank her enough for guiding me through a difficult process with the patience of Job.Her great customer service and personal attention to the detail is why my family feel we are in excellent "financial hands".”
“Wow, what an amazing bank. The ATM was one of the best I've ever been to before! Fast function, cash request denomination, and new money! This branch impressed me! 5 ?”
“Had a great experience with employee Kelcy..She fixed an issue that three times I called several branches about, but still was not fixed..She is what I call a person who likes serving people, Kudos to Employee Kelcy!!!”
“Just moved here not long ago and definitely found my favorite bank and FAVORITE bank teller. Highly recommend Jessica for every need, she's the sweetest person it makes my day to see her smile and how much she truly cares about customers. She's extremely helpful, I will forever go to Jessica for my banking needs!”
“Used ATM. Great feature they have now is the ability to choose which bill denomination you want to get (instead of getting a wad of 20 dollar bills). You can get 20s/10s or 5s!!”
“When you call you you hear "you can count on more" and i am here to say its true. December i got trapped into a high interest loan with a local plumbing(TIGER PLUMBING) finance company that actually used "TRUST" against me hiding me from Illinois state laws and NOT letting me out of the loan. i heard a very cold and hearless "its out of our hands." ($61,176 DOLLAR DEBT) this was after i just paid off my mortgage that gave them a green light.Scared and not seeing a way out i applied for a loan at UMB. Connie Carpenter took the time and went out of her way to help me and understood that the lenders with the plumbing company were out of state and were doing their best to make this hard. but Connie Carpenter was upfront and honest with me about everything including illinois laws. today aside from being able to breath i have a loan with a much lower interest rate and i see a way out of this plus they are here in my hometown and really appreciate the understanding their patience and time to help me. Be carefull who you "trust" but you can trust UMB. THANK YOU!!!!!”
“I feel like I am important and that they care about my business. I may have not switched all my accounts to BOB yet but I have plans to. BOB cares about the community and investing local. They keep earning my respect.”
“As a long time customer of US Bank, it's so awesome to have a location so conveniently located in the proximity to SLU's campus and surrounding Midtown neighborhoods. Although I am not a SLU student, I know that SLU's campus key cards also function as US bank cards that can be loaded and used on campus (see the attached photo).”
“Misty was on top of her game! She was accurate with the answers to the questions we had and was very kind. Also she had a tremendous amount of patience. Thank you Misty for you help!”
“I am a personal injury attorney and needed a special account set up for a client. Ms. Daneisha Hall was great to work with and stayed late to make sure everything was done correctly. Excellent service.”
“I went there to request a replacement debit card. Tina P. handled it with ease. I mentioned that I was having trouble accessing my account online and BAM, Tina figured out the problem, and helped me set up the mobile app. Thank you Tina for the exceptional service.”
“I had an amazing experience with this Chase Bank location. I had a stressful situation regarding identity theft, and the entire staff was extremely dedicated to solving my issue. Everyone was friendly, welcoming, and took my concerns very seriously. A special shoutout to Mica, the branch manager, who sat on the phone with Chase for nearly 40 minutes to help me!”
“The are always so very pleasant and professional,they treat every one as if you had millions of dollars in this bank. Leadership in this bank has rub off on there Employees. Kind, friendl y ,gentleThere.is nothing they want take the time out and help you with. They are More han a 5 STAR!!!”
“Customer service is fantastic. They are always willing to help. They also give people second chances who have had an issue with a bank in the past. I love banking here. Alot of free commerce a t m machines in the area also.”
“Just finished a signature loan with Logan at MidAmerica C.U. couldn't be more pleased at how smoothly he made the process. I have nothing but good things to say about the three loans I have finalized at this location, I appreciate all of the members that helped.5 Stars for sure ⭐️⭐️⭐️⭐️⭐️”
“A strong recommend. Very down to earth for a banking institution. We got our mortgage through them (they service them through First Integrity, a very highly rated company across the river in Missouri) and they were very honest about where the mortgage would be transferred to. The rate was hands down the best I saw anywhere and the fees were even better. The regular dividends on their accounts are also fantastic.”
“I'm thankful my girlfriend suggested I join Alltru. The customer service is amazing. I also appreciate them helping me with the credit building loan. They really help plan for my future.”
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“All the staff is great but Heather Irwin is the best. I don't know how she could possibly be more helpful and informative. I was worried when our small town bank was bought out, but people like Heather still make it feel the same and that the customers are the most important thing!! Love banking here and truly appreciate how awesome Heather and the rest of the staff is!”