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November 2024 by Bulent Arseven
Upgraded my modem and had to return the old one here..super easy, was in and out in less than 5 minutes
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October 2024 by Steve W
DO NOT conduct business with this store. Their associates are dishonest and have no problem committing fraudulent tactics. Steve in particular comes off as sincere, but he’ll give you equipment (if the power goes out), yet fail to inform you that you’re buying that equipment. Should you cancel your service, you’ll be charged $175 for said equipment that he made seem like a “throw in”. Moreover, he will fail to inform you that you’ll be charged an early termination fee. At no time did he inform me I was entering into a contract that involved termination fees. He made it seem that he was simply getting me the best promotional rate.
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October 2024 by Tom N
This store is always very helpful and professional. The manager, assistant manager, and Karisma stayed with me until my issue was resolved. We just moved to the area and so happy to know I have a great Xfinity store to go to when I need help.
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September 2024 by Sushil Singh
They overcharge and refuse to correct their billing mistake. Online representatives say it will be corrected and reimbursed in 'next' billing cycle, that never comes. In-store representatives say there is nothing they can do. Xfinity Mobile is a fraud.
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July 2024 by Quinones R. A.
The representative that took care of me today had exceptional customer service. Thank you so much, ma'am!
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July 2024 by Scott Pouncey
We had to return a new router that would not connect. The person at the store in Algonquin who spoke with us was very disrespectful first to my wife and then to me. His response after we returned the old and the new routers was that they would sue us. Unbelievable. Will never even consider Xfinity again.
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July 2024 by Herbert Kober
Stopped in the Xfinity store this morning to exchange our remotes and boxes. Was greeted at the front and within minutes I was able to exchange all my equipment, and when I arrived home was able to hook up easily. Would highly recommend this store.
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June 2024 by alan kosinski
I have been a comcast customer for over 30 years and have been out of work for 6 weeks and they can't extend a payment for 2 weeks to when I can pay the 300.00 that is owed. They cut off services because the new billing started on June 12th. They also disconnected my services 3 times in the past even though I had a payment on file and in place. So done with this company.
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June 2024 by Mourad Lamrani
From one star to five star , i changed my mind about this place .good customer service .I got helped by sufiyaan and it was a good experience .
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May 2024 by Gerald Fon
Changing address for existing service. Excellent customer service at this location from Kevin
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April 2024 by Ewelina Janik
Out of the 5 people working this Saturday, only 2 were actually seen working. The man at the entrance who greeted me and the woman assisting a customer were the only ones visibly engaged in their duties. The other 3 employees seemed preoccupied with Facebook and Snapchat, appearing too busy to attend to their tasks. I was only able to receive assistance after inquiring about the wait time. While I acknowledge that it is a weekend and productivity may be lower, having 3 employees not actively working does not appear to be a wise utilization of company time.
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April 2024 by Joseph Szuberla
Satan himself runs this company. Rude, crude and socially unacceptable. The Comcast Xfinity crime family. You didn't clear $121 Billion dollars last year by being nice to your customers thats for sure. Shame on you!
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April 2024 by Ursula Organistko
I went to the store 1.5 monts. I got awesome service from Kevin . He explained everything for me .He was so frendly ,polite Thank you very much for his help
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March 2024 by Tajarie Colley
They take all day they see you stand at the door and they go to the back like they don’t see you Customer service sucks
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March 2024 by Stoowyguy
No store phone number no remotes in stock just stay clear of xfinity
