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December 2023 by Cole Galloway
This place is so awesome and really cool and I definitely don't work here nope that would never be why I'm giving 5 stars
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December 2023 by Null24
This place is so awesome and really cool and I definitely don't work here nope that would never be why I'm giving 5 stars
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September 2023 by Topoton
Big shout out to Avery Rhoades. One day I went into the Tilly’s shop and was attacked by a Gorilla , Avery quickly came to the rescue and stopped the Lion from eating me alive. Till this day I dream about how Avery’s courage and commitment towards Tilly’s. She deserves a raise
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August 2023 by Paul Forslund
Good place for skater/ surf wear/ vibe
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February 2023 by Kate T.
Went in yesterday looking for converse sneakers. I was immediately greeted with raucous laughter, lots of girlish giggles and lots of activity in the middle or the store. I found what I was looking for on a display near the entrance of the store and I was pleased. I selected 2 pair of Converse, one of each high and low tops, and went looking for a sales person to help me get the size I needed. I walked past the small crowd of gigglers while looking at them to see if they worked there, clearly holding the shoes I needed assistance with, and got no response. I walked all the way to the back of the store to see if there was an associate to help me find the size shoe I had picked. Saw no one there. Finally after about 5 minutes, I walked to the register line and asked a charming young lady with long dark hair if she would help me find the sizes I wanted. In the meantime, when I was next in line, another sales staff came behind the register to assist with checkout with a huge smile on her face. I saw that she was the same one I had walked past looking for someone to help me when I was ignored. The other staff member came around from behind the counter with a great demeanor and huge smile and went to the back room to get my shoes. When she came out, I casually told her that if there is a manager in the store with other staff, they need to be more aware of customers entering the store requiring assistance. She retrieved my shoes and went on her way. Within a few minutes, the manager came up to me while I was beginning to try on my shoe and told me, "If you have anything to say to me, you need to tell me directly and not my staff!". I calmly told him that he might want to be more aware of customers coming in looking for assistance and it is always possible that someone coming through the door could be a 'corporate' to check on the store and its staff. He then proceeded to tell me, "Don't tell me how to do my job!". I switched the subject as I saw that he was getting more belligerent with me to an issue with a coupon that I was supposed to get, 20% off my first order with no indication that it was online only, and was told that he doesn't have that responsibility to offer such a discount, it was corporate responsibility. He walked away without saying anything after that. If this is how they, you Tilly's, treat their, your, customers, then they, you, can keep it. A simple "I apologize" would have gone a long way to ameliorate the situation and this review on Yelp would never have been written. I will never recommend this store to anyone. In fact, I will do everything I can to dissuade anyone I know, and don't, to ever shop here. Staff needs to have some sort of uniform or logo on their clothing to indicate that they are indeed staff. They also need retail sales training as they are pretty much dunderheads except for the one brunette staff member who was very good at her job. (She should be manager!) I could not distinguish customer from staff. This is no way to run a business. If I could give this store a minus rating, 2 of its staff members incl the 'manager' in particular, I would. Sad and sorry store that you have Tilly's. You need to get your 'manager' who was more like an idiot with a giant chip on his shoulder to a management training course, or better yet, hire someone who actually knows how to do their job. Loser of the highest caliber. I was in the store on Sunday, 2/12/23 and checked out at 4:42:21 PM.Store: 00156 (Algonquin, IL)Assoc: 145269 (blonde who gave me the cold shoulder at checkout, who happen to be one of the 'gigglers' who ignored me in the group when I first walked in.)Transaction: 024369Reg: 2Good luck with this bunch. Better yet whoever is reading this, find somewhere else to shop as they don't much know or even care about customer service and will snap back at your questioning their authority. Bad business practice here.Don't know why it says I am in San Francisco, CA. I'm in Illinois.
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January 2023 by Petros Mihalopoulos
very helpful people!
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June 2022 by Zach Kornblet
I literally spent $150 on a broken watch and I come back two days later and they send me to phone line? Lol you sold me broken product
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January 2022 by Allison L.
I bought my niece's boyfriend a Peaky Blinders hat and he looks absolutely amazing in it. It's great quality and when I called up requesting "the Peaky Blinders hat" they knew exactly what I was talking about! They even said it was the same hat Terry Bradshaw wears on NFL Today! So thank you again for knowing what the heck I was talking about and carrying a mighty fine hat! He absolutely loves it!
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December 2021 by Katie K.
Asked for a dressing room and the worker DID NOT even respond, just opened a door for me. Staff seemed very annoyed and mad. I was surprised to not even be greeted at the door but at other locations I always am. Very disappointed with how the store is run.
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September 2021 by Shelly W
I have to leave Brianne a FABULOUS review!! She was the best! She was so kind caring and patient. She helped my daughter with her outfit from beginning to end! You were such a great help thank you so much!
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August 2021 by Claire Rost
Juliana was very kind and helpful. She connects with the customers and always has a positive attitude. She helped me pick out a backpack for school and grabbed the ones I wanted to see and helped me decide on which one I wanted.
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August 2021 by Shelly P
I have to leave Brianne a FABULOUS review!! She was the best! She was so kind caring and patient. She helped my daughter with her outfit from beginning to end! You were such a great help thank you so much!
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July 2021 by Yuri C
Terrible experience from their online store. My wife ordered me a watch and when it came in the mail the box was empty. We paid 150 for a empty box and they didn’t take responsibility.
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May 2021 by Katrina Harrington
I like Tilly's as a store but for whatever I didn't get get good customer service at this location when I needed to return some stuff I ordered online. No welcoming hello or I can help you just blank stares. When I said thank you after I was given my receipt the cashier was like mmhm...
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April 2021 by Larissa
This customer service at this location is amazing. From the moment you walk in your greeted, asked if you need assistance and the promos are shared! They go above and beyond for the customers and this location is by far the best in the surrounding area!! They truly care about providing customers with satisfaction and it shows.Thank you Tillys teams of Algonquin (:
