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May 2024 by Alicia Kraynik
Bought a beautiful, one of a kind wicker style lounge chair. It's perfect for the summer.
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May 2024 by Christine Rolls
I love how everytime I go in every employee is super happy and helpful. No matter what question I’ve had in the past few years they are always able to answer
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May 2024 by Bart Burek
Good experience from start to finish.
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May 2024 by Mike McGraw
Excellent service.
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May 2024 by Irene Myshkowec
The pool is beautiful. The people from Tammy and Mark backyard oasis did an amazing job installing. Such a hard working crew.
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May 2024 by lisa fergus
we went in looking for a new sectional for our deck, and Fred was a great help! He was so knowledgeable and took the time to help us customize our set. I would highly recommend the store to anyone looking for great outdoor furniture!
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April 2024 by Renee Schuett
Great experience, Garrett was friendly and helpful, went above and beyond in helping my husband and I find exactly what we were looking for. Thank you!
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April 2024 by Darrol Mallow
Very friendly and made it easy to buy a pool
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April 2024 by jaelyn williams
I just wanna give a huge thank you to the sales rep Zack. Although he’s a younger salesman he was still very knowledgeable on whatever questions I had. He kept his word on his promise and got my special order delivered in less than 3 weeks. I highly recommend asking for him when you go in ! Thank you Zack !
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December 2023 by Tammy V.
DO NOT BUY any spas or pools from here. Their service is terrible. I originally had a leak in my spa and they had to replace the whole thing. I waited 2 months for a replacement. After hounding them they finally set up delivery and when the delivery men got there they could deliver it because they never sent service out to unhook it. It then took another 10 days. NOW I have my hot tub (new/replacement)..it did not come with speakers as promised and now, there is a leak in a part where you control the jets. They were supposed to come today but ordered the WRONG PART. It is going to be another 10 days. PLEASE TAKE YOUR BUSINESS ELSEWHERE. Their service dept. is very unorganized and when you are purchasing a big item like this you need a good service dept.
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October 2023 by Kelly Rangel
Great experience from purchase of pool until maintenance through the season. Thanks for the great service and smiley faces!
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August 2023 by Gary Lichthardt
The Great Escape in Algonquin, IL is a one-stop shop for anything you need for outdoor and indoor entertainment. We have found their prices to be competitive and quality of merchandise to be top-notch, better than the lumber yard box stores up and down Randall Road. We recently purchased a new patio umbrella, our color selection did not go according to plan. Great Escape was more than happy to exchange it for us. They have wonderful staff on hand to answer questions and help with your purchases.
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August 2023 by Matthew Zawadzki
Buying patio furniture should not have to feel like buying a car at the dealership. Why post a clearance sign with a price on a patio furniture set, and then tell me that it’s not for that set? It doesn’t make any sense to me at all? Why not be transparent and tell the customer how much it truly is? It’s disappointing.
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June 2023 by Scott Sisco
I. Recently purchased a filter for my pool at the Algonquin location. It was Tige wrong size for the filter and. I fought it back to the store. Te manager there Was extremely rood and dismissive. I didn’t have my receipt in, but I did have the account from my credit card that showed that I purchased it at that location. He refused to either give me a store credit or take the product back because he said that he saw a small leaf that had fallen into it when I was bringing it back to the store he told me that he would not do anything more for me and that he told me that I just had to eat it. It was clearly not uses and was in the original packaging. I will never be back.
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May 2023 by Peggy S.
I go for pool supplies for our above ground pool. They have a big selection and the prices are very fair. You would think they would be a lot higher than online or someplace like Me arcs, but they are not. And something that is hard to find nowadays.....the employees are friendly and helpful.
