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May 2024 by Gary Miller
It was easy to order and paying monthly. Very nice personnel.
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May 2024 by Peter P
Great place to store all of your belongings , affordable, and safe. I have mine since 2018 , they can deliver to any place in US so there is no brainer , recommended
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June 2021 by Leah Fessler
We have ordered two pods for dropoff today. The pods are 4 hours late and after multiple hours on hold and no response to multiple emails we are starting to get very nervous that we will need to find other accommodations for our cross country move. This is for the chicago location.
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September 2019 by De Mann
SMARTBOX PERFORMS UNDER SHADY PRACTICES!
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September 2019 by De M.
SMARTBOX PERFORMS UNDER SHADY PRACTICES! DO NOT DO BUSINESS WITH SMARTBOX! I have had nothing but issues with Smartbox for years. I finally decided recently I had enough and scheduled to have my items delivered to my home. Of course I was charged the $119 delivery/return fee. The first question I asked the rep was how long could i have the box out. I was told I had 2 weeks to have the box on my premises before an extra fee would be charged. What was failed to mention was that IF the box crosses your monthly charge, that you will also still be charged the monthly fee. As a customer paying a delivery fee the rep should inform their customers of such information particularly if the box will be out during the monthly charge. That is a very shady practice towards customers. Also if you want to receive items from your box from their premise, their hours are not conducive to ANYONE with normal working hours. The latest you can enter your box is before 3:30pm weekdays and NO WEEKENDS PERIOD! So this forces most customers to have to pay for a delivery to get things from the box or take a day off from work to retrieve items. And to top it all off, one time I did go to retrieve some items from my box, to my horror rodent feces was all over the container! Apparently, rodents will gnaw through the wooden boxes to borough in. These are very shady practices for a company and a way to force additional payments because of their inconvenient hours. I am very fair when it comes to reviews and I write positive reviews when a company performs great service. But in this case, SMARTBOX has many shady practices to nickle & dime their customers. In the end, you will do better storing your belonging with PUBLIC STORAGE. SMARTBOX: Poor quality, poor customer service and overall poor company.
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March 2019 by Kim P.
Would not recommend this company they never showed up. After giving us one story after another they was going to be late to still working at another house. We had an appointment and discussed it with Mr Jackson first off left us sitting waiting with uhaul and no help. Horrible company would never recommend or use them not reliable.
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November 2018 by Erica M.
The crew was amazing, lead by Frank they loaded in a timely matter in Chicago. When arriving Orlando, Frank was on time and his unloading crew were just as friendly and courteous as the one on Chicago. They were efficient and unloaded everything quickly.
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November 2018 by John S.
These guys are great! Very professional and efficient. The driver and his crews in Chicago and in LA were exceptional. Right on time, great wrapping on all items and no breakage. I definitely recommend them.
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October 2018 by Dave Koski
Clean, conveniently sized units. Drop off and pick up took only minutes, and the price is much more reasonable than the bigger companies. Overall, a great experience.
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October 2018 by Jeff Lindgren
My dealings with everyone at the company was fantastic! We had to change dates a couple times and it was very easy. All our belongings showed up across the country without any damage.
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October 2018 by Irene Whittington
The storage unit was delivered within a few days of calling. It was clean, and I was able to schedule an earlier pickup than originally planned.
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August 2018 by Sonia Rodriguez Hernandez
Smartbox is Great!
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April 2018 by Sonia Rodriguez
Smartbox is Great! The set up was simple! The drop off and pick up were effortless. The driver was especially accommodating! Great company! Excellent Customer service! Highly recommend:)
