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July 2024 by Shannon Stephens
Everyone here is so helpful and amazing. I will never leave this bank because of the customer service that I've experienced and the kindness of all the bankers and manager
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June 2024 by Gino Deiure
If you guys aren't going to have tellers there than you should at least open up a couple more drive through atms
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April 2024 by Nicklas Nas
This branch no longer handles cash transactions.
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November 2023 by Marty Pollio
This walk-in branch will not accept cash without a debit card. In other words, this place does nothing more than you can do with the mobile app. Useless.
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September 2023 by Alexis Lopez
I never do reviews but This one really got me mad. Do not go to this branch. The banker does not know what she is doing . I came to her about 2 weeks ago to close my business account . Fast forwards she never closed it and now I’m stuck with over draft fees when I told her to close it. She never reached out to me or anything. I’m a young entrepreneur trying to get my business in tact and she got annoyed with all my questions . If you’re a business owner go somewhere where they’ll actually take care of you.
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September 2023 by Bruce B.
Not a fan anymore! Was hard to withdraw cash! Me and family moved all are savings out to a bank with tellers and no machines for convenience
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August 2023 by mlody me
Why do they even call it a bank? This is a fancy ATM.
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July 2023 by Tom Finkel
Poor customer service
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July 2023 by Erica Guzman
Offered to help me where the Crystal lake location wouldn’t & should've.
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May 2023 by Amanda Olsen
If you don't have a debit card don't go to this branch. They are basically just an atm at this point. No drive thru or tellers to help. Can only do cash or check deposits via the atm.
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March 2023 by Jackie Grendel
Very nice staff but as an older customer I am extremely upset that there will no longer be drive up or inside tellers. All transactions will be ATM only. I hate technology. Old dog doesn't want to learn new tricks. No more personal face to face transactions. Sucks.
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October 2022 by T B
I don’t mind waiting in line I do mind getting cut in line. If someone who made an appt needs help and was there before a walk in they should be helped first.
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September 2022 by Evonka Pony
I’m always out pretty fast and customer service is great.
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July 2022 by Christi McEwen
I’ve been banking at PNC for several years, this is the first time I’ve gone to the Algonquin branch. I was getting ready to close on a home and got to the branch just before it opened to get a cashiers check. I parked in the front facing Randall Road and patiently waited since it was opening in a few minutes. Right before the bank open an employee came up to my window and told me they were about to open and I had to leave the parking lot?!?! She said it was a safety requirement (I would think that safety would be not walking up to strangers cars in a parking lot but I digress) while other cars were present I was the only car told to leave. I left for the few minutes and came back to get my banking done.
While in the bank I was approached again by this employee and the bank manager saying this was a corporate safety requirement. Look I just wanted to do my banking and get out of the bank. This whole event actually felt like discrimination as I was the only car asked to move when about 6-8 other cars were in the lot with people waiting. I told the manager my concern but she said they were all employees waiting to get it. I guess all the employees park directly in the front spots and don’t leave those for customers. It was clear to me that they were not all employees but I just needed my cashiers check. I left but this has me questioning my banking with PNC and I will never go to the Algonquin branch again if I remain a customer.
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April 2022 by syed ali
This place should get closed, they are thieves and do not care for customers at all, I opened several company and personal accounts but they treated me with no business sense, I never had such bad experience with any bank, bank representatives are unprofessional and liars. Another important thing their cyber security is useless, anyone can take out money from your account and you would just end up disputing it for several months with no results, there is no guarantee your money is safe with this bank, This is the main reason why I am going to switch my bank, we need to bank with institutes who can protect our money and treat us with respect.
