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February 2024 by Barbara Pinter
Clean and very well organized.
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February 2024 by Dan
Walked in at 7:30, and fully aware that they closed at 8pm.Were watched like a HAWK. Literally stared down by the “manager” her eyes were about to pop out (not even kidding).Once 8pm hit “We’Re ClOsEd, We’Re ClOsEd!”. We heard you the first time.I paid, walked out, got into my car right by the entrance and the “manager” STARED us DOWN, while talking to an associate and locking the door.Sorry we had to keep you open till 8pm and maybe took 1-2 minutes of your valuable time, past 8pm.I’m all for respecting business hours but not like that.
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January 2024 by Afton Porter
If they think you are stealing; regardless of how many times you have been there, they will follow you around and stare at you.
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December 2023 by Laternal
five star goodwill has great clothing section great electronics i found a ps5 for 130 bucks great store great employees ps5 was in fully working conditions with minimal scratches.
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September 2023 by Rebecca Christensen
This review was from a visit to the store in June 2023) I had the most awkward experience at this Goodwill. I got there around 7:30 and store closes at 8:00pm. I made a mental note to be quick looking through clothes to give myself enough time to go into the dressing room. At 7:45pm, I ask a store associate if I can use the dressing room and she tells me she doesn't think so because store closing in 15 minutes. I tell her that I only have 2 tank tops and that it will literally only take me a minute and she says, "Well the problem is I don't have a key". So I ask her if someone has a key and she says her manager does so she goes in back to ask the manager. When she comes out, she walks up to me but doesn't say a word and stands about 5 feet away and then turns her back to me. She is looking towards the back room as if she were waiting for something so I am confused because she's not saying anything. As if that weren't awkward enough in itself, next thing I know the manager makes an announcement on the loudspeaker that the dressing room is closed because the store is closing in 15 minutes. Keep in mind that I was approximately 10 feet from the back door where the manager was so I found it extremely rude that she couldn't just come out and tell me that face to face. I guess I just feel like a place where I donate literally thousands of dollars of merchandise every year, could have been a little more tactful in how they provided their customer service. Needless to say, I will be bringing my business (AND DONATIONS) elsewhere!!!!
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September 2023 by mo Fo
I usually don’t leave reviews but I felt compelled. Why are your restrooms Such high security areas? You had them sealed off during Covid even though the other Goodwill stores kept their bathrooms open. It’s the second week of September 2023. Please unlock your restrooms. Needing a key to use the restroom is something stores do in rough neighborhoods.
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September 2023 by Kaitlyn Weber
This is a smaller store. Its just okay. Goodwill prices are getting higher.It's clean, the staff is nice.
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July 2023 by P M
Kind of a boring location, not the greatest assortment of items. But this is hands down the only location I've been to where the staff is genuinely sweet and helpful. And probably the main reason why I will go back to this location afterwards. Prices were decent, just wish the donations were better quality.
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July 2023 by Bret Hart
Why are your bathrooms still locked and require a key from a cashier to get in? Only Goodwill that does this.
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February 2023 by fatima lacko
Rude!!!!when I asked for the manager she claimed to be one
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January 2023 by Jus Zajac
This is the WORST goodwill in the area by a country mile. It has gone downhill in the last year or so. The items are garbage most of the time and they want $12-15 for any name brand. $30 for a used jacket up behind the desk which was absolutely disgusting, looked like the previous owner wore it 2 years straight without washing once. Seriously the prices are ridiculous and infuriating. There is no reason for this store to exist when you could drive up to nicer stores around Barrington and pay less for much better items. My suggestion would be to fire the current manager. Terrible service and everyone responsible for the current state of this store should be ashamed for price gouging customers.
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November 2022 by Zach
Always something new to expect at thrift stores. Keep an eye out for well priced gems!
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November 2022 by Omar G.
Too expensive and they get everything free.
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October 2022 by Shelly W
I was definitely not expecting what I walked into. Prices are way more then other GoodWill’s. The clothes were extremely gross and should not even be put out on the floor. And the smell, my lord. Crystal lake and Huntley are absolutely still the best! Thought I’d try a different one but clearly this one is a no go.
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July 2022 by Alaina Throne
I have visited this store on many occasions with my kids and had a horrible experience with each of the female managers. I was demeaned for wanting a price drop and given attitude on multiple occasions. The rest of the crew was very nice but the managers were nothing but rude! I would not recommend ever visiting this location EVER! I’ve gone to many other locations and had a much better experience compared to here. DO NOT GO TO THIS LOCATION.
