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February 2024 by Shailabh Shah
Go to the West Dundee or Cary locations and save yourself a headache!Went to this FedEx store to ship 150 packages. Roughly $1500 worth of shipping. The store manager offered zero help when it came to packaging and shipping. We had premade ground labels for all 150 items in PDF form. We were hoping to have FedEx print all of the labels for us (as FedEx says they would on their website). When asked, the store manager said they don't have that capability. Seriously? Fedex, can't print labels? When asked, would you provide us with label sleeves then, so we can print the labels at home and put them in the sleeves, she said if she provided us with them she'd run out.When we asked for boxes or padded envelopes for ground shipping, she said we would use up all of her stock and would not provide us with it, even after we offered to pay for them. Instead she offered to provide us with large Pak envelopes... which at the time we were not aware of is only for Express shipping.So we packaged up all 150 items, using express large Pak envelopes. Taped a few at-home printed labels to them before we became frustrated enough with how tedious it was and decided to go back to the same store. This time to essentially beg for them to print the labels. But to our surprise when we got there the 2nd time an employee (who was even more unhelpful) mentioned we had put ground labels on Express packing. So after all that we ended up having to cancel all 150 labels and reissue express labels which cost more because it was either that or we repack all 150 items into something else... something like a box that FedEx won't provide us with.After all that we decided to call the FedEx in West Dundee, and guess what? When we asked for them to print the labels they happily said they would. We had everything packed already but they would have provided us with the correct packaging as well. So ultimately we got the problem solved but no thanks to this FedEx location and staff. Avoid this location, go elsewhere.That being said, huge shout out to the West Dundee FedEx & Jacob the store manager, they were awesome!
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October 2023 by Leonardo Contreras
Friendly staff with great customer service
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August 2023 by Maria Tulba
Great and helpful team
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May 2023 by Jazzmine Nicole
Patty is always so lovely to work with when I visit to drop off my products for shipping. She always remembers me and it really makes me visit feel personalized! If I had the opportunity, I would hire Patty for my own business!!!
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May 2023 by ilona kichko
Terrible service! Was shopping a perfume and ignorant employees tried to say it contains denatured alcohol, an unstable substance not in perfume. Will never go back! Worst place I’ve ever been to with the worst customer service! Rude and aggressive and don’t know the basics of chemistry
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November 2022 by Darren Baratta
My mom needed assistance to print documents at this store but returned home crying because they were mean to her. She is sixty-five years old and felt helpless. I emailed her documents to the store near Spring Hill Mall and got them for her. The clerks were eager to help and professional! But the Algonquin store employees are bullies. This all happened March 14th.
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September 2022 by Courtney Anderson
Both Megan & Michelle were outstanding in efficiency helping me with my limited time frame that I came in with, along with positivity, and knowledge of what I needed! Thank you both!!
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August 2022 by A K.
Went to this FedEx to have a few things printed and Megan was beyond helpful! She was very great at communicating and made the experience so much better!
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July 2022 by Craigslist Poster
Excellent customer service. Everyone is so helpful. Great quality and turn around time for larger more complicated projects. Good job!
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May 2022 by Dani Lennon
Michelle is the best. Her customer service is too notch.
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March 2022 by Hallie Morrison
Working within the limitations of what the Kinkos print services offers (in terms of color options for book covers, color options for spiral binding, and gloss paper options,) the man helping me with my print project, Len, made my project come together beautifully in the knick of time for another quick deadline. In fact, since I was in high school, Len has helped numerous of my creative and personal projects to be as successful as possible. I'm honestly relieved to hear his voice when I call the store to ask a print question, because I immediately know that I'll be in good hands. Even when he's not on the job, he says he's thinking of creative solutions to make customer projects the best that they can be--and because of that level of care and attention I feel like I'm actually working with a master printer in our local area (especially with his years of experience.) When I work with Len, I don't feel like I'm just working with someone who's working in customer service for the paycheck and who doesn't care about the outcome of my projects. Len makes every visit at this Kinko's a quality experience.
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February 2022 by Bob Mosinski
Not sure about others but Megan went over and above to assist me with shipping a couple packages out (That I had mistaken mislabeled and could have causes return confusion) She was courteous and even allowed me email her labels to re-print and she relabeled. Very satisfied!
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January 2022 by Anne Psimadas
Extremely quick service for printing blueprints. Staff are polite, efficient, knowledgeable and friendly.
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September 2021 by Caleb Gardner
Great customer service
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June 2021 by Tiffany Earl
I love this location. Very easy to get to and quick service.
