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August 2024 by Camille Velez
November 2022, Ashley Furniture delivered broken and damaged furniture. We filed a claim within an hour of the furniture delivery and they refused our right to a Full Refund. Instead, they forced us to wait for a “Technician to Repair” what should have been delivered in New and Good Condition. Yet, while waiting for a “Technician,” they decided without our acceptance, to refund us $200.00 and called it “Done.” We never approved or accepted the offer of $200, yet they just sent it back to our Card disregarding our right to Cancel For a Full Refund. They never sent a “technician” either. We would have never purchased Ashley Brand Furniture or purchased from Dufresne Spencer Group dba Ashley Homestore, if we knew in advance that they would NOT honor their own Sales Agreement and Deliver Broken/Damaged Furniture. It’s been almost 2 years and they have ghosted us, stole our hard earned money and left us with damaged furniture.
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August 2024 by Rico Sacks
Eric provided excellent service and made the purchase experience very smooth.
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August 2024 by Cyndi Norman
Found the perfect lamp. The associates, Gina and Ed, were friendly and helpful, without making you feel pressured. Would definitely recommend this store for furniture and accessories.
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August 2024 by Erik Haugaard
Erica was great! She really understood our needs
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August 2024 by Stefanie
Gina and Ed were outstanding. Thank you for all your help and we can’t wait for our couch!
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August 2024 by Carrie Obermayer
Excellent customer service!!!! I hope my delivery and set is is as wonderful as my purchase! Gotta love Ashley’s furniture!!! Thank you Marie and Jonny!!!!!
Can’t wait to get it!!!!
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August 2024 by Dianna O'Connor
Great experience with Bill Rockow! Will ship again!
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August 2024 by Rich Penkaty
It was fantastic salesperson extremely helpful and not at all pushy. Explained everything throughly I would recommend Ashley Furniture without a doubt. Thank you Erica for all your help.
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August 2024 by Dhruvi Patel
Gina was absolutely amazing! She is very knowledgeable about the products and offers. Whenever I had questions, she answered them thoroughly. I found a perfect white drawer set to complement my room, and I am very happy with my purchase. It wouldn’t have been the same without Gina and the rest of the fantastic staff at this location. If you are planning on getting new furniture, I cannot recommend this place enough!
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August 2024 by Loving Life
We were immediately greeted by Ann. I had found the furniture I wanted online. She was professional & personable. Ann offered us credit, warranty & showed us the items which we wanted to purchase. Within a half hour we had purchased a dresser, mirror, nightstand & desk and were out the door. The prices were really great & furniture was top notch. They had great delivery dates that were within days. We're very happy & will be back.
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August 2024 by Betsy King
My husband and I had a great shopping experience. We were helped when we first walked in and were allowed to walk around and look without being inundated by all sales people. When we found what we were looking for we used the first salesperson when we walked in. We got great discounts with wonderful salespeople.
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August 2024 by Rodolie Maranion
Syed at the store in South Randall in Algonquin helped me decide in picking my furniture when I was in between two choices. He really cares about the customers choice based on needs and he was very helpful. Ashley have high quality furnitures and love everything in the store and I will shop here again.
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August 2024 by Chris Silkaitis
Maria was very helpful and we made our purchase and were out the door in 45 mins. The store was very clean with great selections.
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August 2024 by Daniel Smith
I came to the store in a bit of a rush. I had company driving up from St. Louis to stay for a few days and didn’t have a mattress for our spare bedroom room. The gentleman that helped me was able to show me a few options and get what I needed without trying to up sell or play games with me. I was loaded and out the door in about 40 minutes. Thank you for being direct and professional.
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August 2024 by Karen O'Connor
Went to store to purchase a recliner. We found one we liked and started purchasing it. Ashley's Ordering System is quite cumbersome, they have 2 processing systems in order to make a purchase. The sales person we had encountered alot of problems entering our purchase. She had 2 managers helping her. When everything was completed and buyer's order copy was given to us, my husband noticed the purchase price was different than what was on chair. Of course my credit card had already been charged with incorrect amount. Invoice had to be revised and a store credit written up for price difference.
Upon getting home, I went online to see what the chair material was made of. I then found out the online price was much lower than the store price by $200.00. We decided to go back on Sunday to talk to a Manager. The Store Manager was great. He looked at our documentation and apologized for the issues we encountered. He then revised our purchase order to reflect the much lower price (which included a 25% discount). Total savings $232.00.
My recommendation is to check online prices, check purchase order price versus merchandise price tag, and ask about any current discounts being offered.
We appreciate all the help the Store Manager gave us.
