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February 2024 by Adolfo Solorio
they blocked me from their site. I'm confused as to why this happened.
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December 2023 by Darren Hoffman
Just got the bad news. It's a 31% increase on ground shipping for the members of "i-Save" shipping program. Could be all the raises they gave to UPS drivers ....wages bumped up to $125,000 a year. Ironically fuel prices are coming down."Due to increased prices from our shipping partners, you will see a slight increase in your custom shipping rates starting on 12/29/2023."Here's a breakdown of the new shipping rates:o Ground: $12.99o Second Day Air: $37.49o Next Day Air: $44.99
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December 2023 by Hvac Company
Jacob is the best, he went beyond to help us with the part. Thanks for your help Jacob buttry…
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November 2023 by Jimmy
Paid over $50 for two day shipping.!My parts were nowhere, called after three days they said they just got them and they were gonna ship them to me so my today shipping now it’s one week shipping I said I did not wanted the parts anymore, but they insist shipping them to me anyway so they can get the shipping money and then I have to pay to ship them back for a refund. Worst company ever worst Customer service. I bet you all the good ratings they got it’s paid ratings.
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June 2023 by Dan Swift
Absolutely terrible customer service. Trying to get refund after retuning parts is a nightmare. 4 months later and still trying to get my money back. Will never use this company again.
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May 2023 by Ed Barnett
Almost six months of false promises and delays on my order. Every time I reached out it was another couple months out. Never delivered. Finally found a supply house that delivered in about a week. Better luck to other shoppers.
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May 2023 by Tyler Jones
Absolutely incredible service. Parts shipped out the next day and arrived the following day!
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March 2023 by Tim Christie
Their site helped me find the part I needed and had a very comprehensive search system. I ordered the part and it was perfect and fixed my equipment. Thank you for being such a helpful resource.
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March 2023 by Mike O
Not Happy with the HANDLING FEE added to shipping as at least doubling the shipping charge.They need a spot for *** or fed ex collect or I won't do anymore business.
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March 2023 by Pat Hain
Used to be an amazing company to work with. Watched the quality of customer service fall off the cliff as they grew. Great selection but everything else working with them is a pain and not worth it
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February 2023 by B52 Pittsburgh
Complete ripoff. They markup their items over 500 percent. Absolutely insane. OEM, who cares. The equipment manufacturers almost never manufacture the parts. Small businesses who are trying to repair their equipment have to pay $250 for a part when a hundred other retailers sell the same exact part for $40. But you wouldn't know until you get the part and see the manufacturer part number.The whole OEM part number is a huge scam.
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December 2022 by Bill Mylan
Ordered parts @ 1pm paid $37 extra for next day air shipping delivered by 3pm.11pm get email parts had shipped. 8am check tracking parts won't arrive till 9pm. Chat with rep on web and told it's ups fault I need to call. I call partstown and told that it's ups fault and if I want I can go pick the part up at ups now. I asked for a refund of the shipping was only offered a discount. I will never use this place again as they are not trustworthy. They didn't ship the parts on time now they wanna push the blame. I asked to speak to a manager who was able to look into the situation and instruct the csr to tell me I could go to ups and pick it up but wasn't able to provide any help or get in the phone and talk. Don't buy from here!!!
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December 2022 by hiral shah
worst customer service ever!!! If I have to give zero star I give them rude employees we order for will call so we need to pick up parts but Building has confusing so no one saw right direction after when you find thay say it closed I hop thay care about Coustmer
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December 2022 by Accumeasure LLC
Ordered at 3:30 pm had part next day by 1pm. We had ice maker back up and going in bn less than 24hrs.
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November 2022 by Scooby Doo
First time ordering and I must say they are lightening fast getting the parts out. Literally the next day it came because I ordered it early in the AM. The part was less expensive than other sites n it fit perfectly. I ordered 2 interlocking switches for my microwave. I'm now up n nuking!! Lol
