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February 2024 by jmonzon60402
Helpful
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January 2024 by greg Arturo
Great place and very helpful people both Manuel And Jonathon helped me in getting a new phone with also lowering my bill they are very nice and helpful young men. This store is better most store I've been too.
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December 2023 by Manuel Cuellar
The associate greeted me as soon as I entered the store & was completely thorough in helping me aquire a new phone.
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November 2023 by Krzysztof Idec
Billy is a wizard
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November 2023 by Yasmin Rodriguez
Very kind employees and very helpful, I always have a great experience at this AT&T location.
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November 2023 by Caroline F.
Mateo was the At&t representative. He was very friendly and answered all of my questions I needed to know. He changed the name on my billing. Thank you for his great service.
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October 2023 by Wojciech Zielinski
Incompetent employees and management trying to make quick commissions. During my visit to repair one of our family plan phones salesman offered to save on my billing but instead costing me $300 of additional fees selling services you don’t need saying that they are free of charge. When I complained few days later after looking at the billing , the manager said that he will fix the issue just need time, but after three weeks of me coming back he has never done anything. Just empty promises, it seems that he doesn’t have time for existing costumer to solve problems that they caused and at the end he became rude telling me to leave the store because he had other clients waiting. I had to call AT&T costumer service directly to straighten out my accounts but the $300 additional fees were not reversible after billing cycle ended. I’ve been the AT&T customer for more than 20 years with multiple phone lines and that is the first time I encounter something like that. I would avoid this Addison store location, not a good people there.
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October 2023 by Wojciech Z.
Incompetent employees and management trying to make quick commissions. During my visit to repair one of our family plan phones salesman offered to save on my billing but instead costing me $300 of additional fees selling services you don't need saying that they are free of charge. When I complained few days later after looking at the billing , the manager said that he will fix the issue just need time, but after three weeks of me coming back he has never done anything. Just empty promises, it seems that he doesn't have time for existing costumer to solve problems that they caused and at the end he became rude telling me to leave the store because he had other clients waiting. I had to call AT&T costumer service directly to straighten out my accounts but the $300 additional fees were not reversible after billing cycle ended. I've been the AT&T customer for more than 20 years with multiple phone lines and that is the first time I encounter something like that. I would avoid this Addison store location, not a good people there.
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August 2023 by Hannah D.
I came in to change a number on one of my lines. The worker who helped us said he was a manger. He's a got a black beard and a tattoo with the name "Olivia" I think on his arm. Basically, he acted as if he couldn't change the number because I'm on a payment plan. So he texted his boss to get permission. After a few minutes of waiting, he said he can sell me a line for only $10 a month because we can't change it. I told him I'll just call and he said he'd help us with the call. He proceeded to call their 800 number, placed the call center representative on mute, and said to follow his lead. He told the call center representative we had a police report for DV and we needed to change the number. None of this was true or needed. The call center representative changed the number in minutes. He then said he was just feeling lazy and wanted to provide us customer service with the call.
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July 2023 by Kathy Janik
Lexi was a huge help
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July 2023 by Sandra Ocampo
Second time I use this store and I'm given wrong information!!!
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July 2023 by Jada Boatright
Amazing store and very helpful staff!! The manager is awesome and they always have great customer service!
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June 2023 by Dom Pizzo
Very knowledgeable Manager Nick Great personality too
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May 2023 by Ahmed Mulla
Had a great experience with Subhan today. I was getting a new phone and he was able to help me through the process of the upgrade as well as transferring all my data over! He offered all the great discounts AT&T had. If you are going I would recommend to get in touch with him.
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March 2023 by Aysun P
Great staff! Quick and easy every time. This will be my go-to location from now on