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September 2023 by Lisa Behr
They are very kind here and this location is inside of an international store where there are wonderful hidden delights! I would highly recommend this location for the friendly staff alone, but the store itself is an added bonus. I thank you so much for my rental. You folks are wonderful!
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July 2023 by Barbara J.
First I tried for employment with a idaho uhaul..The man gave me a story bout calling when he return to town, he wasn't counting on me seeing him in the lot, Next I went in inquire bout the application once again a song/dance story, Instead of being truthful & honest.. Why not just tell the truth that you're not interested in hiring them.
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June 2023 by Ruby V.
Wish we used this location two years ago and last year! Convenient, easy and with a smile! It was SO OPPOSITE the Kimberly Road in Twin-major, costly nightmares there.Zee checked us in so efficiently we stood for a minute in shock. This location is also an Asian Food Market that has EXCELLENT food products, amazing Indian Cafe!!! And Bobos. One stop shop! We highly recommend them for uhaul needs and dining!
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January 2023 by Christina Aspinall
Last minute truck and car trailer rental the guys were super helpful in showing me how to use the car trailer hookups...got the truck and trailer hooked up for me then gave me a guide and explained how to work everything.
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December 2022 by Casey Hoobery
Go see Victor at Uhaul on Addison Ave. Great customer service.
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November 2021 by Adam K.
How did I not write a review for this place already? Absolutely horrible experience. Horrible. I reserved a UHaul trailer online and it told me that I would need to pick it up at this location. Now, it's important to know that there are several other locations closer to where I live, but this was THE location the website directed me to. I called the day prior to make sure they had my reservation and that everything was in order, and was assured that it was. Morning of I call to let them know I may be a little late in picking the trailer up and am told that won't be a problem because the previous person hasn't returned it yet. I ask when they are going to return the trailer and am told it will be returned "this morning". Well, "this morning", I pull into the lot. No trailers. None. Not a good sign. I think there's a very slim chance that there is a hidden lot, but I doubt it. I go inside and tell the representative that I'm here to get the trailer. He tells me that the previous person hasn't returned it yet, so I can wait. That's it. Just tells me to wait. I stare at him confusedly for a quick second, and then ask how long I will need to wait for. He says he'll call the person and ask. Calls. No answer. I ask when the trailer was SUPPOSED to have been returned. The answer? FOUR DAYS AGO!!! So let me get this straight? You want me to wait for an indeterminate amount of time for someone to bring back a trailer they were supposed to have returned FOUR DAYS AGO?!?! I tell the attendant that isn't acceptable and he says he will need to call to the regional dispatch to see what can be done. He calls. No answer. He leaves a message. And then? Nothing. Just sits there. I ask, how long it's going to be. He doesn't know. He has to wait for them to call him back. I tell him that isn't acceptable, I'm not waiting for someone to call him back. I go on the uHaul website, there's a trailer at another location EVEN FARTHER from my house. I ask the attendant if I can transfer my reservation to the other location. Can't. That's what the call back is for. I tell him that is completely unacceptable and tell him to cancel my reservation. He argues with me, clearly doesn't want to, even tries calling the regional number again. No answer. He finally agrees to cancel the reservation. I book the trailer at the other location. Go there. It's ready for me and the attendant helps me hook it up. I'm in and out in less than 10 minutes. Avoid THIS location at all costs.
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October 2021 by Anonymous
Very frustrating experience. Not the uhaul we wanted and way more then the original reserved price. Like 5X the price. Very frustrating. They wanted us to drive an hour to go pick up a uhaul that I originally reserved. That was impossible to do. Not happy. In the end they didn’t even assist us in putting the trailer onto our vehicle. I’ve had 100% better service and this was disappointing
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August 2021 by M R
The manager at the store is a very nice lady very helpful we are grateful for her store is a beautiful store has a restaurant and a little grocery store
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August 2021 by Joshua Johansen
Very frustrating experience. Not the uhaul we wanted and way more then the original reserved price. Like 5X the price. Very frustrating. They wanted us to drive an hour to go pick up a uhaul that I originally reserved. That was impossible to do. Not happy. In the end they didn’t even assist us in putting the trailer onto our vehicle. I’ve had 100% better service and this was disappointing
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May 2021 by Michael R
The manager at the store is a very nice lady very helpful we are grateful for her store is a beautiful store has a restaurant and a little grocery store
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April 2020 by Samantha Brown
I accidentally booked a reservation at this location, I do my absolute best to avoid it for Uhauls. I highly recommend the one on Kimberly Road where it is easy to get in and out and someone is always there to help you do everything during business hours.
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July 2019 by Angelique Bookman
Easiest and kindest U-Haul rental experience I've ever had! And I've had quite a few! I would highly recommend this location. The owners and employees are good people! â¤ï¸ Thank you!
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June 2019 by Patti Burns
One of Uhauls brilliant employees thought it was a good idea to send my furniture to Twin Falls, Idaho, which is Six hours away instead of Salmon, Idaho, where it was contracted to go AND THREE HOURS AWAY. Boy, this place needs a special sign to WARN PEOPLE. Now, they want another $2000?!!! Can anyone see a lawsuit??? Yep I do!
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March 2019 by John Graham
Rude and not customer friendly. Do not use this location!!
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March 2019 by John G.
Rude and not customer friendly. Do not use this location!! Returned UHaul trailer as per reservation. Even had call the morning of return to confirm. Pulled into lot with plenty of open spaces to be told they had no room and bring it to another location. I told them I had other commitments so couldn't go out of the way to return it to a location I HADNT EVEN HAD A RESERVATION. Guy looks at me and says "our lot is full". Explain I don't have time to go somewhere else and they had accepted the reservation. "Lots full" is all I get.
