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December 2023 by Mr. Funkodelic
Do not store your stuff here!! Beware if you pay for storage they will not wait till the date you pay they will rack up storage fees so you can't pay then auction your stuff away. They making free money off of people.
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November 2023 by Aaron Windes (Applejacks)
Shout out to the all the people that work at uhaul. Today, 10/18/23 at around 1:30 I walked into Uhaul to inquire about a trailer hitch for my car. After standing there for 10 minutes watching him fail to navigate his own system, he asked me for my phone number. I politely said I would not give it to him at that time because we weren’t doing any business yet. His response was, “And I don’t have to do business for you. Bye.” Very rude and unprofessional.
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November 2023 by Boosted 38
Had ordered a car hauler for 48 hours, booked a hotel and rented a truck, While packing my bags they called and told me they couldn’t honor my reservation as they gave it to someone else.Never using U-Haul again this is the second time I’ve been burned. Use magic valley trailer rental, renter center, or Penske before calling U-Haul.
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July 2023 by Cher'ri Eddings
I bought a pigtail for towing to hook up to my car from this store and when I went in to pick it up the guy, Billy was terribly rude. If it hadn't already been paid for I would've left and purchased it somewhere friendlier.
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July 2023 by Lizzy Young
Made a reservation online for a 26ft truck but they called less than 24 hours before I was suppose to pick it up saying they didn't have a truck and the best they could do was make me drive an extra hour away to pick up a 20ft truck and a trailer. They also said I needed to pick it up and drop it off a day earlier than I had made "reservations" for and since it was within 24 hours of my "reservation" I would have to pay a fee if I canceled, even though they didn't provide the equipment I had reserved. It really messed up everything with my move and caused a ton of stress. Highly recommend going with a different company.
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May 2023 by rhonda buchholz
I reserved a U-Haul and a lady named Nancy called 2 days prior to tell me if I wanted a truck from twin falls to reno I would have to drive 80 miles each way to get it. I had no choice she said. She was very rude showed no empathy and promised me extra miles and 50$ to help the gas. I had to drive my car 1.5 hrs each way. I got to the uhaul and the truck had 1/4 tank of gas so I had to gas it up before heading back. When I returned the truck they charged me for 10 miles extra which was 10$. WTH I literally went to the uhaul far away and to reno this is annoying. Nancy needs to get her act together. Talk to others nicer and give you the correct miles for your journey. Bad experience thanks to her at a time I was already stressed
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May 2023 by Jessica Parsons
Very kind people who went out of their way to help me get a vehicle I could access with a mobilized wheelchair and also offered me a .59 a mile rate instead of .99 because I returned it the same day. Thank you Jason and team at Kimberly Road in Twin Falls!!
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March 2023 by Robert Hunter
Left the truck with more fuel than it had when i picked it up, drove less than 5 miles and still paid over a hundred bucks. Im gonna be the reason evey u haul gets an audit. Drove less than 5 miles at 59 cents a mile and my bill was a 100 bucks. Somethin wrong with there trip odometers.
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March 2023 by BreeAnna Boggio
Rented local for 24 hours and they have charged my card 3 times instead of giving me my refund .
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January 2023 by Jeremy Rood
We had a wonderful experience with these guys! Our car broke down while driving through the area on our way to California, and these guys helped us work through several scenarios to determine the best path forward for my family travel plans, logistically and price. Once we determined an option that worked, they quickly got us set up with our equipment and they did their diligence on safety checks. They were very friendly and accommodating, which made our emergency feel like more of an inconvenience. Highly recommend this U-Haul.
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October 2022 by thomas kilgore
I had an issue that I had to call corporate to remove a hold on my account that stopped me from renting and when the agent on the phone claimed the problem was fixed it still wasn't but the staff at this location fixed the problem for me and got me on the road as fast as they could.
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July 2022 by Alex Affleck
Very friendly and helpful! Went out of their way to get us what we needed. Would definitely recommend.
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July 2022 by Eve Collins
Great employee he's only been here about a month ...I thought he was the manager fast easy ...thank you sorry I forgot his name older guy !
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July 2022 by Peter A Snethen
Rented a van today. Went 6 miles home then 6 miles to storage and back home then back to U-Haul. At the most 24 miles. When I checked out I was charged for 50 miles. I was told since I didn’t have a pic of my starting mileage I would have to pay. The paperwork said the van was checked in at 1847 miles and out at 1898. My theory is whoever checked the van in last use transposed the number from 1874. This number would have been right on the miles I actually used. I’ve used this location many times since 2007 and had great service. I felt they were very quick to dismiss what I was saying. I’m a cdl driver and very aware of driven miles.
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February 2022 by Clint Evans
Got a car pull trailer...easy to book and they hooked it up and unhooked it. Was great!
