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December 2020 by Allan O.
I felt compelled to write a review since the only other reviews on here are 1 star and this place definitely deserves more than that. I used U-haul's moving containers/pods to move from California to Idaho. This the service where you pack and they ship them to you. My guaranteed delivery date to my home was December 15th. I had family members arriving that same day to help unpack. Unfortunately, this location was a bit understaffed that day so they could not deliver my containers until the 16th. This was not the best news because the containers had our guest bed that my in laws were supposed to sleep in on the night of the 15th. I spoke with the General Manager Jon (I forget his last name), and he was more than willing to work with me. I offered to pick up the container myself if they lent me a trailer that I could pull behind my truck. John agreed and that's what I did. I ended up going back after unloading that container and picking up another trailer with my last two containers and a Uhaul truck that could pull the large trailer for FREE. Now, Jon made this happen and really saved Uhaul's reputation in my opinion because I was a bit irritated that corporate did not first check to see if they could actually fulfill their promise on the guaranteed delivery date. This location deserves 4 stars because of Jon's great customer service. The only reason I'm not giving this location 5 stars is because there is a gentlemen there who works under Jon that makes it known he doesn't want to be there by his sh*ty attitude... I won't name names though because he looks like he really needs the job.
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July 2018 by Tashina Marie R.
We did our reservation online for a uhaul on Friday evening, because it said online that there was the uhaul we needed available Saturday morning. Then we get a call later telling us that the uhaul wouldn't be available until Sunday.....anyways fast forward to Sunday; we go get the uhaul and everything was fine they offered for us to bring it back to Twin Falls from Boise at a cheaper rate. Then we get back to Twin Falls and are a little late (I called) returning it...they were so busy there and only three workers there and a ton of trucks coming in at the same time. Basically understaffed. Not impressed. So we had to wait another 30 mins to get help after already being an hour and a half late. Anyways I wasn't impressed with how they did things and how they were like "well you're late" no crap that's why we called and were told it was fine! Ugh. So not impressed with the Twin Falls uhaul!
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January 2017 by Jon L. L.
Thank you for your input Larry. The store is under new management and I would hope that people would give us a chance to earn their business instead of relying on one bad experience under the previous manager.
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April 2016 by Larry G.
The best joke in the area. We were moving stuff from Washington to Arizona. In the drive down, the U-Haul's "Service Engine" light came on. Now being a proactive guy, we called into the road side assistance while we were parked at the local Chick-fil-a. I advised the person on the phone of the issue and he said we should take the truck to the local rental location, which I did. Upon arrival, I walked into the mail building (part of it is storage) and tried to talk to an employee in a green U-Haul shirt. I started to explain what had happened and his first words were "I'm not a mechanic, what am I supposed to do, I can't fix a service engine light." He then continued to rant about how crappy the process is and that he can't fix it and I need to work with roadside assistance. He did decide to call RA and get some input from them. After about 30 minutes he finally decided to look at the code and see what was wrong. Once he got the code, he called RA and they directed me to get it to a local mechanic. I had to drive it over and explain what was going on. After 1 hour at the mechanic said it was a fuel issue and needed a new fuel pump. This requires removing 2 feet of stuff from the truck to get access to the panel. I asked for a new truck to get on the road as we had hotel reservations to get to. They said no and that we had to wait. Ultimatley it took over 3 hours to get the issue resolved and I had to push for it. The local service center guys sucked. They were more than unhelpful and so was RA. I had to push to get the stuff fixed and it became my issue instead of U-Haul doing whatever they can to help the customer. I should have let the truck break down on the side of the road instead of being proactive and saving them tons. I will never rent from U-Haul again.
