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March 2024 by Carrie McCollum
Looked into getting an alternative heating serviceServices: Heating system repair
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March 2024 by Bonnie Painter
Fast weekend service!
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March 2024 by Margaret Curren
Everything about Terry's is second to none. John the technician is who we usually get to service our unit, and he is absolutely great!!!Service: A/C system maintenance
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March 2024 by Wanina Million (Texas Ranch Girl)
They had exactly the thermistat that we were looking for, and the ladies up front were awesome. Especially the one from Fairfield. Lol
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March 2024 by Jim Paulus
On time, extremely courteous, and took care of the issue. Couldn’t ask for any better. Also, good communication between the office and the customer.
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December 2023 by Paige McKee
Terry's was able to figure out and fix our problem with our gas fireplace. Everyone I talked to including our technician were nice and helpful. I would use their services again!
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December 2023 by Brad Allred
Awesome service! They got there same day to resolve a non-responsive heater in the middle of December. They fixed the gas fireplace at the same time. Highly recommend!
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December 2023 by Benjamin McCool
Shaun did a great job for us. He explained everything and was very polite. All of our heads seem to be working. We did have to call your office and ask about our service that we had already paid for.
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December 2023 by Chris Chabot
Terry’s Heating and Air Conditioning does not deserve your business. The unprofessional and unethical sales practices will result in you spending additional money on parts, permits, or through practices with framers. After agreeing to the project, 6 days before install the $16K project suddenly had another thousand dollar price increase.Admittedly I was not happy about the situation, so I went in-store to Terry’s for a refund. I was told a refund was not possible at the time and I would have to wait for the next billing cycle to be paid. On top of this and the icing on the cake is the 5% restocking fee, $540.79! Nice to pay restocking on labor.For the reasons above, and most importantly the unethical practices, I cannot recommend Terry’s Heating and Air Conditioning.
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December 2023 by Johnboynid
The technician was very polite, efficient, and attentive. He arrived early and got right to work. Explained things well. The cost of the control board was a big surprise since the unit was just installed this past July and still under warranty. It seems there is always something to pay for even when there is a warranty.
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December 2023 by Russ Walker
Service was friendly and professional. They were very quick to respond and fix my furnace in 9 degree outside temperatures.Was Sunday so I understood the extra for weekend rates but still thought cost was outrageous for the short time to fix the issue.
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November 2023 by Jenny Baumert
Great service! He figured out the issue quickly and efficiently got it fixed. He had all the parts needed and didn’t have to make a second visit. Very kind and friendly service. Glad to be back in heat. ?
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November 2023 by Christopher Anthony
Awesome service! Cleaned and checked our gas fireplace in the home we just bought. Now I'm confident we can run it safely and stay nice and cozy this winter :) Our tech was kind and we felt very comfortable with him in our home. He was knowledgeable and efficient. Thank you, Terry's Heating and Air! We'll be contacting you for a yearly cleaning and inspection :)
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November 2023 by Catherine Talkington
Professional. I appreciated the advance text notifying me the tech was on his way. I also appreciated the customer service pre-trouble shooting to help identity the issue and possible self-help to fix the problem. The on-site tech had the necessary replacement parts. The call was smooth.
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October 2023 by Hailey Sutton
The folks from Terrys did an excellent job while being kind and courteous. The service team was respectful and detail oriented, while the office team was great about making the appointment and sending the invoice afterward. I look forward to continuing to use Terrys for my future furnace needs.
