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March 2024 by Country Tuff
Unhappy with service, They are unorganized, i specifically explained my windshield with Vin matxh they still ordered wrong windshield after waiting a week for appt show up wait 30 min for appt to then be told we ordered wrong one , then Expecting me to wait another week as a business owner this was not feasible. Basically almost 3 weeks to get it done. Either this office is lacking a manager or safelight has horrible service.I went to Gary's and was done and out the door in 45.Won't recommend safelite
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March 2024 by Country Folk4u
Waiting a week to get in to be told they ordered wrong window after I clearly stated model number. Than said they would be able to see me next week. Bad customer service as well.
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March 2024 by Trish Stansell
Fast and efficient
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February 2024 by Aaron Allen
Cannot call anyone at a store, AI robocalls only no matter what you select from the menu, it tells you to use the website and hangs up.
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December 2023 by Sara Soini
When I leased my Pathfinder I purchased Permaplate. Called Permaplate when my windshield got a crack. They helped me schedule with Safelite. All I had to do was drop off and pick up. It was super easy and convenient. The people there was pretty nice. My windshield seems great. No air pockets.
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October 2023 by Kelly W
I had an appointment for a windshield replacement recently and five stars start to finish!!! This facility is professional, courteous and prompt. I would highly recommend.
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October 2023 by julie mcarthur
Do not…I repeat do not get your windshield fixed here. We had a crack. They “fixed it”… the following week we took the truck to the car wash. GALLONS of water poured into our truck. MONTHS later we are still dealing with the electrical system getting fixed. Between the truck dealer, the warranty, insurance, and Safelite we are still trying to fix the electrical system. Whoever was supposed to seal the windshield … did not seal it. Whoever was supposed to check the work to be sure it was done did NOT check the work. Everyone was pleasant enough but save yourself this heartache.
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October 2023 by Robert Jenkins
Outstanding and professional service start to finish. Dan, my technician is the best. Would easily recommend.
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June 2023 by Penni Aufderheide Keck
I would say this is your best place to take your car to get a chip repair or a windshield replacement. They work with your insurance and they keep you informed of the details of your replacement. They make sure everything is the way it should be. Even calling days later to make sure that you're satisfied with your windshield replacement. They were pleasant and they didn't try to scam a female.
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June 2023 by Sunny Blamba
Horrible. You cant talk to anybody at the Twin Location. The automated system is horrible and I refuse to do business with an automated service..taking my business somewhere else
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June 2023 by Al L.
I have used Safelite before and was treated great but this time the Twin Falls safelite Rep was a wise cracking jerk. At this point I will never use Safelite again and I will make sure my friends and family won't use them.
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May 2023 by L P
Impossible to get a hold of customer service after receiving an erranous quote for >$200 for CHIP REPAIR. Three chips. Phone system is the typical “big city can’t be bothered with face to face interaction” customer service. Unfortunately in a small town like Twin that type of business doesn’t do well. We’re headed across the street to Gary’s Windshields to get the job done. Small business still does it best!
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April 2023 by SaintSinner Bullyz
Got a quote, paid upfront after making appointment. Dropped off car. Get a phone call an hour later saying the window gasket wasn't added in to quote because it's a special gasket. The tried to charge me extra to have one shipped in. Or just use one of there's. Being on a budget, I had to settle. Kinda irritated about it. Only vehicle we have atm so couldn't wait for gasket to show up.
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April 2023 by tommy Livingston (tom)
Had a windshield replaced on my semi very quick very convenient. Very nice people definitely would say come here in get your windshield replaced in your semi. Had an issue with the windshield not sealing and it started to leak. They warrantee everything replace the windshield for free definitely would say these guys are the Way to go.
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April 2023 by Lexie P
Impossible to get a hold of customer service after receiving an erranous quote for >$200 for CHIP REPAIR. Three chips. Phone system is the typical “big city can’t be bothered with face to face interaction” customer service. Unfortunately in a small town like Twin that type of business doesn’t do well. We’re headed across the street to Gary’s Windshields to get the job done. Small business still does it best!
