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September 2024 by Kent Slyter
We were traveling through and got a rock chip- called Safelite. The phone number for Twin Falls- actually took me to a corporate # where I was treated like I was stupid. She finally connected me to the local shop after telling me they would just kick me back to here. The guy who answered treated me like he couldn’t be bothered and quickly told me they couldn’t do a chip repair today and he proceeded to offer to look at tomorrow- clearly not having paid attention to my telling me that we needed to be 4 hours further down the road by nightfall. I finished the call and called NuVu Auto glass, an Idaho based company. I was treated with respect and courtesy and told I could drop in by and they would take care of it. We were there for about 30 minutes and back on the road again.
Safelite made the process complicated, unfriendly, and frustrated. I will never call Safelite again
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August 2024 by Dusty Canoy
My insurance company recommended me to these guys to have them come and fix our windshield that said this clary did not happen. They almost indicated like they didn’t have enough help to even get it done. Location is really in a downward spiral. I reached out to my insurance company and told them if they can’t recommend me a decent glass shop maybe I could start recommending, other people a better insurance company after that I immediately called my agent and told her to start marketing policy if they have to continue using these companies
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August 2024 by Zach Lettenga (BLACKxxxICE)
Called in for a recalibration. And the line just went dead after gathering all my information... yikes
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July 2024 by Ak Caldwell
Be afraid be very afraid. Corporate call center just to make an appointment. Waste of time just to get a damn windshield ?
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July 2024 by Jeremy (KnyfFite)
The back glass on my truck was shattered. These guys got me an appointment quickly and had the replacement done in an hour and a half. They did a great job.
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July 2024 by Sally Mander
Took all day and still had to come over the next day. They didn't have my first appointment scheduled, so I had to reschedule.
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June 2024 by Gabriela Pena
Disappointing customer care. I have been dealing with Safelite for years if not decades, across the US. They are my favorite and preferred. This Twin Falls location was no exception, except for today. I have dealt with them at this location in 4 years about half a dozen times. EVERYONE is fantastic, again with exception. They have always confirmed, this week was no exception, we figured out early in the week that I would make the appointment exactly on time and Dan persuaded me to reschedule. To my mistake when I rescheduled on my calendar, it was set to PST, so it went in my phone an hour later. Safelite has always confirmed and the reason I love them is the personalized customer service they have ALWAYS provided. Dan calls me 15 min after the appointment time, telling me they have to start on time and can no longer fit me in, then puts words in my mouth and says, “well you can’t drop off anytime within the 3 hours”, as if I was some entitled customer. I know my review won’t make a dent, I have been waiting since 5/29 to get my windshield replaced because I did not want to go with another provider. Now I will still go to Safelite,just now I have to drive to another city.
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June 2024 by Mary Martinez
first time taking my truck for new windshield, I'm satisfied was done in the time manner they said.Matthew approach was positive an explain in detail how it went.future this is the place I will continue to go.
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May 2024 by Ron Weekes
Needed to have a rock chip repaired on my windshield. Never having had to have this done before I chose Safelite AutoGlass. What a mistake. Sure, they extracted the rock. But their so-called repair left the star pattern that I drove in with. They gave me an excuse that the result of their work was normal. I found out a couple of months later from another windshield repair shop that the star was still in my windshield because Safelite didn't have the proper equipment to repair my windshield. Do not take take your vehicle to Safelite AutoGlass. You have been warned.
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May 2024 by Ben Danielson
Would give zero stars if that was an option.
My wife took her car here to fill a rock chip. In the process, the windshield cracked. That can happen. They quoted her $954 to replace it. She told them we have a high deductible, and asked about the cash price. The answer, $954.
I don't think so.
She came home upset. I went to safelite's website, and it quoted me $415.
So you were going to rip my wife off for 539 more dollars?
The following morning, I went in at their opening time, 8 am. I asked for the manager. Her attitude was very "oh well, these things happen". Didn't seem to care. Said the guy who helped her must've forgot to change to cash price,and when did I want to schedule the replacement?
How about the day after never.
Called around and got a better deal by almost 100 dollars and no malarkey at one of their competitors.
Will never go to safelite again.
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May 2024 by J S
It was fast easy AND AFFORDABLE! They replaced a cracked passenger window that dealer wanted to charge just under $1200. Satellite was around $550. Just so you know, the glass was not OEM, but for the cost savings I can live with that@
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April 2024 by Ron Robinson
Great job on our windshield replacement. Dan provided great customer service.
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March 2024 by Country Tuff
Unhappy with service, They are unorganized, i specifically explained my windshield with Vin matxh they still ordered wrong windshield after waiting a week for appt show up wait 30 min for appt to then be told we ordered wrong one , then Expecting me to wait another week as a business owner this was not feasible. Basically almost 3 weeks to get it done. Either this office is lacking a manager or safelight has horrible service.I went to Gary's and was done and out the door in 45.Won't recommend safelite
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March 2024 by Country Folk4u
Waiting a week to get in to be told they ordered wrong window after I clearly stated model number. Than said they would be able to see me next week. Bad customer service as well.
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March 2024 by Trish Stansell
Fast and efficient
