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May 2023 by Raven C.
You need to do something about Meagan. She's horrible to the customers. Never going back because of her attitude. This is not the first time I've had her be rude
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January 2023 by Matt H.
I needed an item off the top shelf, which required a hyster driver. I found "help" but they would almost rather do anything else than find someone capable of getting it down. Absolutely no hurry and helped 3 other customers that came walking up after before they even called for help. The item is bare on the shelf, and could have easily been dropped down at any point to even have to avoid doing it during busy hours but was not. With such great service, i can not wait to come back
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January 2023 by Zehn W.
TERRIBLE customer service. Often contradictory to what's offered on the app (i.e. they won't install certain appliances despite their app saying they do).I was criticized for wanting help in-store after waiting half an hour because "they were busy".
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May 2022 by Johann S.
Was on hold for 10 minutes told the guy what we were looking for He said he didn't have time to look and see if they had one. WOW
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August 2021 by Ashley C.
If I could give zero stars, I would. The worst customer service and order communication I have ever experienced. Save yourself the trouble and shop elsewhere. My experience is far too long to list but one example of the absolute crap service I experienced was a cancellation of my order unbeknownst to me. I called to check on the status and was made aware it was cancelled. I requested my refund over the phone since I live 60+ miles away. Aaron said he could not issue my refund and I have to come in person to receive? What in the actual F*CK? So I have to drive 60+ miles out of my way to receive a refund for an order take over the phone that I did not cancel.
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April 2021 by Kimberly A.
The customer service here leaves something to be desired, by a long shot. Or maybe if I had been a man, I would have had a better experience? I don't know. After dropping my daughter off at work, I decided to stop at Home Depot since it was right across the street from the mall because I needed to pick up wood to complete a trellis. I grabbed the wood I needed, but wanted it cut down. I asked two associates who were nearby and they told me that they needed to load some plywood first, could I wait? I told them sure, I could wait. They sounded a little as if I was putting them out, but whatever...During the first 15 minutes that I waited, several employees walked past me: No eye contact, no "you finding everything okay?", no "do you need any help", no acknowledgment at all. Fortunately, I was still patiently waiting. But then 20 minutes go by...one of the associates walks past me a second time -- still no acknowledgment...then thirty minutes...Unable to wait any longer, I decided to just pay for the wood and leave. Up at the register, the two associates who asked if I could wait are still loading plywood.The thing is...I don't have a problem waiting. I've worked retail and understand that there are other customers and tasks that need to be done, I get that. There is a limit, however. A customer should never be left waiting for 30+ minutes. If you can't get to a customer within a reasonable amount of time, you call for assistance. You let the customer know that they haven't been forgotten. You don't walk past a customer several times and not acknowledge them, especially if they're still standing in the same spot. Pablo, up at the register, was the one highlight. He was friendly and courteous. He acknowledged me and didn't make me feel as if I was putting him out. I will be doing my shopping at Lowe's from now on. I've always been greeted and helped quickly. The associates have all acknowledged me with a smile or a question as they passed me in the aisles. I've never felt invisible there.
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December 2020 by Carden Reynolds
Pretty upset. We bought a grill about two weeks ago and then tried to return it. We didn’t have the receipt, so they wouldn’t accept it, fine, no worries!But to make it worse, the guy that my wife was talking to laughed at her and called her a liar to her face. Pretty piss-poor customer service. Oh, and the employees name is Jerry.
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December 2019 by Rebecca Smith
The Garden center is a wreck. No pricing on plants. It doesn't open until 8 so if your trying to get gardening done before the heat....forget it. Customer service forget about it. Who ever this manager is he is hurting this store. Good think Lowes is around the corner.
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December 2019 by eric peavler
It was ok ?
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December 2017 by Cody
As usual, great help. The contractor desk has gotten very streamlined. I'm an employee and I'm in and out.
