Mattress Firm Twin Falls is dedicated to helping customers achieve their best sleep every night. The staff, especially experienced Sleep Experts, spend over 200 hours training to provide personalized solutions, including mattresses, bedding, and other sleep essentials. Customers can shop with confidence thanks to the Love Your Mattress Guarantee®, which offers low prices on top brands like Sealy®, Tempur-Pedic®, Sleepy’s, and Serta®. The store also provides flexible delivery options and a 120 Night Sleep Trial® to ensure satisfaction with the chosen mattress. Many customers appreciate the knowledgeable and friendly staff, particularly a sales associate named Nino, who is praised for his helpfulness, patience, and extensive knowledge of mattresses and adjustable beds. He listens to customers’ needs, respects their price range, and helps them find the best options without pressure. Overall, shoppers have positive experiences, noting the staff’s problem-solving skills and genuine care in making sure they select the right bed for their comfort and future sleep quality.
Joan that I dealt with even though he was running around like a chicken with his head got off because he had no help he thoroughly took care of me gave me a good deal of course I haven’t got the delivery yet so I can’t really give a full review, but experience I had in the store was definitely a five star experience
November 2025
I was uncertain exactly what I wanted but Nino was great. He worked with me, showing me various alternatives, explaining the features of various mattresses and bases, and just stayed with me until I was comfortable with a combo of mattress and base that I feel will prove to be a very good investment for my future comfort.
November 2025
My overall experience was pretty good. Our salesman was knowledgeable and understanding. There was a small misquote that when it was discovered, the salesman and the manager made a decision on how to reconcile the issue. Good job on problem solving. I believe I will be very happy with my purchase. Thank You.
