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October 2020 by E B.
I purchased a new LG refrigerator in August of 2020 with a delivery day in October. That was fine and not the issue. I waited patiently and finally my delivery date arrived. When I was contacted I informed the agent that the delivery people would most likely need to remove the doors to get it into my kitchen. She stated that would not be an issue as they do that all the time. When they arrived they were shocked that they had to take the doors off. Then even more irritated when they were asked to change how the door opens. The entire reason for my purchase was because butterfly doors don't work in my kitchen due to a wall. They said they could not change how the refrigerator opened. After some back and forth they said they would try. VOILA the doors can be adjusted. They then stated that they could not connect the water line as I needed a different line type. At this point I just wanted them to leave so I said fine. They proceed to pack up and go. I climbed behind the refrigerator and screwed in the water line. Yep, that is all that it took and all that they were unwilling to do. Needless to say I will be very reluctant to purchase another appliance from Home Depot.
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August 2020 by Kristina T.
DONT BUY KITCHEN COUNTERTOPS HERE!If you want countertops that take five weeks from cabinet install, have the WORST SEAMS you've ever seen, right down and off-center of the kitchen sink, leave huge gaps on the sides where the countertop meets the walls, and that require installers to come back twice (no masks either time) because they screw up how the manufacturer cut the stone, then please go to Twin Falls Home Depot for Precision countertops. And even if you don't sign off on them after they are installed, HD does nothing to help you. So don't believe that you are saved just because you don't sign the acceptance sheet after install. And don't think the nice saleswomen there will help make it right. Go to Lowes. Cheaper and better selection.
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August 2020 by Kelly K.
If I go into Home Depot to order a dryer they let you pick one of the floor models then they tell you they don't have any in stock. They can have it delivered in two days. Why wouldn't I just get on amazon it'll be at my door a day earlier? I wouldn't have to wait in line to get a chance to talk to the highly trained appliance employee, the only one in that dept. Just to find out he's a guy from lumber covering lunch for appliance guy. If I need a dryer today it shouldn't be this complicated. Let me leave with a floor model. Laundry doesn't wait with 6 kids
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February 2020 by Anita H.
Great great personal work here !! ALec , Rich, & the lighting guy were all so heLpful and kind !
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November 2019 by Jr Lopez
Service. Family oriented kid program. Quality service and great prices
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May 2019 by Trevor R.
Lowes is right around the corner and Lowes employs staff with a baseline level of customer satisfaction. Avoid this Home Depot like you'd avoid fecal matter on a display rack...
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March 2019 by Merry K Metzler
just spent 45 min there, 3 people asked if they could help us, 10 ignored us. No cashiers at all. won't be back.
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January 2019 by Kevin Johnson
Fast and friendly service !
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September 2018 by Shyla Fravel
Literally the worst customer service from beginning to end. We bought our lawn mower on the 3rd they screwed up multiple times then made it to sound like it was a normal thing. So we finally get it on the 15th and they weren't paying attention when putting it together and fried the wires and when we went to return it we completely got intentionally ignored. Will never shop there for anything.
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August 2018 by Dan N.
Went in for a faucet and the window insulation cover you use for a heat barrier for my RV. Found the faucet that I wanted but not the insulation cover. That's okay though. Not all stores carry the same stuff.
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July 2018 by Juanita Leavitt Bates
I bought a refrigerator from you 2 years ago purchased the warranty. The compressor quit. the only place that repairs in our area is Burley Refrigeration. They are extremely unprofessional. we are 3 weeks without a fridge. we explained that the only time someone can be there is Friday and Saturday. we work all week and cannot be there. Burley Refrigeration said no problem. Now when the part came in she was supposed to call me to schedule an appointment yesterday. she didn'
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July 2018 by Cory Clifton
that place are suck! No help around I need I tried find product but search find help and I went desk ask where is product and that person don't where is it then person call other person come help me in 30 min long wait so forget this place suck need more helper. I recommend Lowe's are best more around help without wait for it.
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March 2018 by Kenzie S.
Just save yourself time and money and shop at Lowe's.The customer service and communication on special orders is awful.
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February 2018 by Debra M.
I dropped by to have some keys made today and was helped by a friendly young woman named Amanda, who had been called to the machine by pros Kayla and Selena. Smiles and greetings on the way in and out of the store from cashier Cindy. Haven't been in that store for quite a while. Much improved, except for the general messiness.