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December 2023 by Sheila Shaw
First Federal has the best customer service. Natachia at the Blue Lakes Office always remembers me and has a friendly vibe about her. I would recommend First Federal.
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July 2023 by AL's House
Well I can't imagine anyone waiting 20 minutes to get through the drive threw but I did, had no choice now that the lobby is closed...ridiculous
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July 2023 by Rebecca Watt
Our Loan Officer, Kiley Mathews, went over and above for us on our new construction loan.
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April 2023 by Brenda Brower
Tellers are great. Very helpful and friendly
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December 2022 by Don Tully
Not going to put anyone down.I’m more disappointed than anything.
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July 2022 by Steven Seaman
great tellers, always friendly and helpful
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August 2021 by Aaron Young
Keli Rogers helped us set up our business account and was delightful to work with. We had our 3 girls and they offered them coloring and were very open to our girls’ needs while we were getting set up! I highly recommend this bank to anyone in our community.
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May 2021 by Fike Sala
Very bad experience. Hidden fees for transferring your money from saving to checking, even though they are one account. Never heard from Blue Lakes branch after calling customer service.
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February 2021 by Katherine Dey
I have always enjoyed working with first fed but the customer service at this branch is less than impressive. They are quick to jump to conclusions and address situation without empathy or compassion.
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April 2020 by Katie Poulignot
Reanna was so amazing she made the experience of getting an account not scary thanks
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March 2020 by IDAHO JOE
Great bank but very hard to get a loan at even if you made every credit card and mortgage payment on time never been late or missed they don't look at that they just look at your Credit to debt ratio And if you need to get a loan to pay your debt off you can't they need to re figure this out because that's not right
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July 2019 by Erika Cardiel
Great bank, customer service and hours of operation are always a plus. Thank you
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March 2019 by kyle engman
Great bank, great service and helpful peoplr
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February 2019 by Michaela Compton
I deposited money at another first federal Friday evening and then next day it was not in my account when right when I deposited the money I checked my online account and it was in there. I called to speak with someone and the manager Terry was no help at all. was very rude. Was not understanding why I am upset because the money I deposited was not in my bank account and I know for a fact I would not be the only one upset about it. I asked for just a simple answer and I understand that they can't see other branches deposits but she could have been a lot more friendlier about someone being upset because they don't know what had happened to their money. She hung up on me. I wasn't cursing, I wasn't yelling, I wasn't being completely baligurant. I just wanted a simple answer. I would give a flat zero if I could
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September 2018 by Avery Stirling
I've been here for 2 hours and am still waiting. If they are going to be the only location open in town there should be at least 2 people there to open accounts. Ridiculous.