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September 2024 by Connie Otis
They have always done a great job with my car
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September 2024 by Nicholas Smith
Impeccable customer service. Needed a tire replaced for a UTV. Called and spoke with Haden. He was very friendly on the phone, and even friendlier in person. I was very seriously impressed with his service there.
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August 2024 by Craig Kiyonaga
I pass this shop everyday...and think the new shop is very impressive, and wanted to give business to a shop in my neighborhood....honestly I really dislike writing bad reviews, but my experience was so bad that I have to share. This incident happened a month or two back ..I sent my SUV to get a wheel alignment done and after an hour or so of the technician working on it I was told that they were not able to get the settings correct, and they would not charge for the work done...I was informed that I had a bad ball joint...which I thought was weird because it was changed 6 months prior(not by them)....when I told them about the age, they quickly crumpled up the estimate they prepared and threw it away...I thought it was odd but whatever...fast forward to this morning and I decided to finally take a look at the issue....guess what I find...a loose nut on the ball joint.....nothing broken..something easily corrected...just a loose nut...I tightened the nut and all is now good..(I have simple alignment equipment), at the time of the incident, I did not have the strength to do the work myself so I decided to send it out to the neighborhood shop, I am really sad that this was not caught by this shop...especially since they were so quick to throw a repair estimate at me for what I can imagine would have been hundreds of dollars .... please take this information as you will...although I will give them props that they did not want to charge me for the work done..but still it is really sad... I do know for sure that they will not be getting any of my business in the future.
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August 2024 by XAN GRAYSON
Misdiagnosed and Sabotaged. Nightmare experience due to the amount of oil all over our driveway and garage and being a weeklong saga. They deserve Zero stars for their incompetency and general attitude. Left my wife and I carpooling for a week and missing work. Brought them a Subaru with a crank seal leak. Instead they fixed an oil sensor for $325 unnecessarily and gave it back to us still with the original leak only worse now. We brought it right back because it was dumping oil all over our garage and driveway. They did attempt to clean that. Once back they said oh actually it was just residual oil caught in places-we cleaned her up real good. What? No way I said. Get it back a second time still dumping oil, we turn right back around a third time and they say oh it is actually the crank seal that’s leaking we missed that -that will be another $675. I said please fix it and because we asked you to address this originally and you didn’t and now here we are full circle –please deduct the $325 from your mistake of misdiagnosing, three trips here and oil all over our driveway and garage even when I told you where the leak was and you told me I was wrong then back peddled and said how could we have possibly seen that. I don't know maybe because you had 4 mechanics looking at it and I told you where the leak was coming from. Once Haden decided to flat out refuse helping us I told him we didn't have confidence that they would fix the leak and we would like a second opinion from the Subaru Dealer. And this is the worst part. He said ok Ill send you pictures and have it back together in an hour. No pictures were sent and the car was ready 6 hours later when they are closing and he has left. Meanwhile this is day 4 with them. We show up to a car that’s barely put back together because they are resentful that we chose to go elsewhere, so its sitting in their lot in a pool of oil, when cranked just leaking oil like a water hose. We looked at their shop and there was a trail of oil from the shop door to the pool of oil it was sitting in. No mention of any of that, no call, and no one there when we go to pick up. Dumped the entire 4 quarts in the 2 miles back to our house and the oil light was already on. Had to park it in the street because the leak was so bad. Had to get it towed to dealer. And the worse part is the massive leak they caused by not buttoning her up correctly soaked the timing belt which only added to the rising expense of replacing something else that did not need replacing. Avoid this place like the Plague. They are taking advantage of people to pay for their new building and/or are grossly incompetent. They’ve lost a customer with 5 vehicles because every chance we’ve given them they do something wrong, miss something, forget to put bolts back on, or just flat out replace parts that don’t need replacing. It took them 3 times and they still couldn’t get it right.
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June 2024 by Jessica Mannlein
Very quick oil change on my pickup. They showed and explained to me all the services they recommended at a fair price. They were able to get me in on my day off to get all the services done. I recommend them to anyone I come across.
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June 2024 by Lakota Sears
Everyone at the shop are amazing and very helpful. Jess was able to get me in to fix my flat even though it was 5:50pm. Highly recommend this location
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June 2024 by James Stypinski
Quick and easy.
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June 2024 by Mark Simmons
Very incompetent at fixing my A/C. My A/C didn't work because the motor got fried, so they replaced it for $400. It kept getting fried, and they kept replacing the motor because the warranty covered it. They never tracked down the reason why it got burned out and just kept putting in a new motor and charging for relays and switches. After the eighth time bringing it in, they said something like, "Maybe it's this, maybe it's that," and never called back. $1000 later, and I still don't have A/C.
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April 2024 by Jared Laskowski
BRUNEEL ARE CROOKS!! DO NOT TAKE YOUR CAR THERE!! Took my car to bruneel for an oil leak and my window not rolling up. They told me it was a bad oil filter, bad window motor, and bad radiator hose. They said $900 to fix it all. I said I want a second opinion. Took it to a high reviewed mechanic and he said radiator hose is perfectly fine, oil filter was just loose, and window motor just had a loose wire. Fixed everything for $100. These people at bruneel are crooks. They have been ripping me off for years. I would give them -10 stars if I could. DO NOT TAKE YOUR CAR TO BRUNEEL!!
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February 2024 by Kevin Wickstrom
Was just in to get a flat repaired. They jumped right on it even though they were busy. They had me back on the road within 20 minutes. Great job Point S.
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January 2024 by Brittnee VanMeter
If I could give a 0 star to leave a review, I would ….I’ve taken my car to this location for over 18 months for a brake issue… 18 months of replacing multiple sets of brake pads, rotors and calipers for there to be constant issues. I constantly went in there telling them something wasn’t feeling right with my brakes and they continued to tell me there was nothing wrong…… I ended up taking it to another shop who IMMEDIATELY told me what was wrong…(even pulled me in and showed me what was wrong)… my E brake line wasn’t connected properly to the calipers and so it was sticking on….. something that this shop should’ve caught… I ended up taking my car to this sister store in Ontario in hopes they would make it right…. Well nope.. I got “well we don’t see anything, can you have the tech that looked at it come and show us what they see?….” So I ended up having the tech drive over there to show their tech…. 30 minutes later they called me to tell me they didn’t see anything wrong with my car and I was okay to come pick it up… of course at this point I don’t believe them so I take it back to the shop I got the second option at and they ended up showing me that not only was the right side indeed broken like they had said before…. But now the bracket on the left side was broken…..I ended up speaking with the manager at the Ontario store for him to again tell me nothing was wrong with the right side and that he didn’t know why the left side would be broken because his tech didn’t even look at that side…..so again they dropped the ball on even diagnosing the issue. You’d think with it being a brake issue…. you’d want to make sure your customer was safe?! I guess not... I’m so very disappointed in both locations and I will absolutely never have my vehicles touched by point S ever again and I definitely will be making sure my family and friends know how both these shops are ran.
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December 2023 by Sherah J
These guts are always fair and leave me feeling safe.
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September 2023 by John Oddonetto
Hayden is extremely professionally and helpful. Goes way above and beyond. Thx buddy for all the help??
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September 2023 by Justine Jackson
Always accommodating, honest, friendly and reliable!
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September 2023 by David H
This company is very sleezy. They are running ads all over YouTube insinuating that you’ll ruin your car if you do your own oil change. Telling lies to create fear and demand for their services. Who knows what else they lie about.
