-
December 2023 by Melissa Hammar
Have had many mistakes made. Made a deposit of $500 and only $200 was deposited. Had to go fix that and was confirmed a mistake on their end. Then if account goes in the negative at all there is a charge and they only refund that charge ONCE a year no matter what mistake may have caused it. I talked to a manager and tried to get help and they refused to do anything obviously milking whatever money they can from customers. Really sad and frustrating during the holiday season. Paid them their money and closed out my account. Other banks have been much more understanding and willing to help fix problems and mistakes made. In a world where everything is paid online anymore that’s important to me. Really sad as I wanted to keep using their service.
-
December 2023 by Emma Armstrong
Kelsey was amazing!! She helped me with my loan and went above and beyond for me. Definitely recommend working with her for any and all loan needs.
-
May 2023 by Caitlyn Snow
Tylan has absolutely no customer service whatsoever. I went in to make my car payment, and told him that. He proceeded to act like it was an huge inconvenience because I made part of the payment in cash and the other off of my debit card. I’ve never had an issue with Westmark but definitely will not be visiting this one again.
-
March 2023 by Sammi Butikofer
Just wanted to express how professional and knowledgeable the Rigby staff is!I walked in to ask questions on opening a new checking account as well as term certificate rates, and Pedro did an amazing job at explaining everything to me in a way I could understand!! He greeted me with a smile and was confident in explaining the products westmark offers. I was even given some brochures to help me better understand and to take home to show my husband.I will be back to open my account in the near future and just wanted to thank Westmark for doing a great job at training your staff and making the process of switching banks easier for me.
-
March 2023 by Lana Wilde
I've been with Westpark for many years. From medical savings to investments to loans, they've always been very helpful.
-
February 2023 by Sabrina Owens
Jennifer Roker helped us set up another account there after adding a new business. She did a great job explaining the differences in the accounts and answered all the questions we had. We’ve set up all our kids’ accounts here and they love to save money when they get the Eagle goals met.
-
February 2023 by Garret Passmore
I would like to give a shout out to Becky Merkley. She is the Financial Service Representative for the Rigby's branch and has been there for our family for a number of years giving us superior personalized service. Thank you Becky and all the team members at Westmark Credit Union for making Westmark such a great financial institution.
-
February 2023 by Brian Lund
Been going to this bank for almost 15 years, they have always been easy to deal with, they know me by name and Karen at the rigby branch is freaking awesome!
-
September 2022 by Angie Kincaid
Jennifer Roker at the Rigby branch is the absolute best! She definitely goes the extra mile to make the process of getting a loan run smooth and painlessly! Would absolutely recommend her to anyone!
-
August 2022 by Ninette Bell
Whenever I walk in, I'm greeted warmly and whenever I drive thru, the service is prompt. Becky always sees to my needs!!
-
August 2022 by Viet Tran
I love Westmark! They have a awesome team! They're always smiling and great customer service! And Maddi's the best. Shes always happy to see me!
-
August 2022 by Megan Thurgood
We switched over to Westmark credit union in Rigby years ago, and have had absolutely pleasant experiences with them. I am in there on a weekly basis, and love seeing familiar, friendly faces. I do a lot of business through their drive-through, and I’m always happy when I see Pedro‘s smiling face coming up to the window to help me. Their rates on both loans and CDs are extremely competitive, and their online banking system is intuitive and easy to use.
-
June 2022 by Bobbie Jo Anderson
I will only go to the Rigby Branch. All the tellers there are amazing. Karen is my absolute favorite. She has always been so kind and personable. She runs the drive through so fast and efficiently too! Westmark is the best credit union around.
-
September 2021 by Casey Hansen
Not happy with rigby branch at all I’ve been with them since around 2010 I have a new baby and didn’t want to bring her into the building for health reasons and they refused to help me through the Drive-through regarding my debt card. I’m considering to close my accounts based on how I was treated
-
February 2021 by brandon Smith
This branch is amazing! They are always so kind and always willing to help out all the time! Love doing business here!
