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February 2024 by Britni Peña
Avoid at all costs!! They are out to make a sell and don't care about disclosing ALL the hidden fees and even called us back 6 weeks later saying we owed even more money than we already paid! Very disappointed with my experience here and later learned that if I had just used the Verizon website directly then I could have saved hundreds of dollars.
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February 2024 by Victor Martinez
These guys lie and do whatever to sell you a phone! Don’t do business with them
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November 2023 by Taylor Riphenburg
Absolutely terrible service, we had to go in a half a dozen times and spend literal hours at a time to get the phones and plan set up and then we were getting billed extra for our trade ins. Months later there were extra fees and with no explanation and no one would help us. No one in the store cared or knew how to help. If zero stars was a rating that's what I would choose. We are switching companies.
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October 2023 by Michael Monical
When I went in, there was one person to help me and one person only. The manager of the store didn't even step up at all. Cayden, however, was an amazing Verison employee. I had to go to the store three days in a row because someone from corporate screwed my account up and Cayden was the only one there helping me. Out of those three days I only say the manager once and he wasn't even doing anything even with other customers showing up. It was Cayden who was working and running the store, not the manager.
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October 2023 by Chad Bell
Hailey stayed way past closing to help us!!! Someone should give this lady a raise :) She was so nice and helpful.Plus 2 other workers stayed late to help another family. Super impressed!
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October 2023 by Braxton Jensen
Let’s put it this way I never write a review good or bad so that should say something. This store is crooked. They will lie straight to your face just to get a sell. If you live in the Rexburg area if you don’t know by now Verizon service sucks to begin with. That’s why everybody’s going to T-Mobile.
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October 2023 by Google user
Hailey stayed way past closing to help us!!! Someone should give this lady a raise :) She was so nice and helpful. Plus 2 other workers stayed late to help another family. Super impressed!
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August 2023 by May Joe
Friendly and cozy environment. The representative, Jacob, attended to us right away and help us with what my husband needed switching his phone to a new one. Great experience!!
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July 2023 by Joshua Hoskinson
I don’t usually leave reviews, but this store deserves a great review. Jared was so incredibly helpful and worked with us through the whole process of getting a new phone, adding a new line and getting home internet set up. Incredibly knowledgeable, friendly, and really cares about his customers.
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July 2023 by Jordy Moore
Really good experience here today, thank you to the 3 guys Gabe, Riley, and Jared (hopefully didn't spell those wrong) for making it enjoyable! I will definitely be coming back and will recommend this store!
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June 2023 by Chris Kantock
I am very impressed with the new staff here at this location. They were friendly and very willing to help. They went to bat for me and solved my problem quickly. I've been telling my friends and neighbors all about the superior service I received here at this location. If your not a Verizon customer maybe you should be. These guys are on the ball ! What a great experience I had.
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May 2023 by Mercy Mackenzie
I went to this particular store 05/5/2023 in search of a new phone and a personal plan. Gabe and the store assistant manager Ryan were both awesome. They were both very helpful and friendly. It was such a welcoming experience. So if you are ever looking to switch over or just get a new phone, I suggest you visit this store. 10/10!!
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May 2023 by Trey Orme
A couple months ago I left a 5 star review here. I was impressed with the manager Ryan.I feel severe regret and pain for anybody who my review might have influenced to go here. Manager Ryan gave us no credit for our trade ins and lied about what our monthly bill would be. We have been trying to get it figured out but between Ryan never calling back and Russ saying he can only do so much, I would rather have to listen Joe Biden try to form a sentence that makes sense.I’m resorting to leaving this review because we can’t get anything resolved.Ryan would make an outstanding used car salesman.
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March 2023 by Karinya Vidrio
Ryan is who helped my husband and I get our account fixed and all our questions answered. If you need ANYTHING ask for Ryan! He is your guy! He is so kind and extremely professional! He made our frustrations go away and took the time to understand our needs. Seriously he’s the best! Thanks Ryan!
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March 2023 by Colby Wadsworth
Ryan does a great job at understanding your wants and needs and doing his best to meet them. Highly recommend this location.
