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December 2023 by DAllis
If I could leave negative stars I would. There is ONE person at the rexburg location I will deal with, the rest have no business being salesmen. The girl working the afternoon on 10/19/2023 was rude, unhelpful and the only response you could get out of her was yes, uhhuh and uh-uh both on the phone and in store. She could have informed us that a trip to the store was a complete waste of time over the phone but chose to make us come all the way to the store to tell us they were out of stock the entire time. Again with the "yeah, uh huh, mhmmm" we will either go online from now on, or make sure the person we deal with is working before coming in. I would expect such an expensive service to expect more out of their employees.UPDATE: WE have ordered THREE screen protectors now and NONE have showed up. Every time we call with the exception of one employee we are treated rudely and without good customer service. I don't think these people were trained to deal with customers, just to make customers deal with them.
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December 2023 by Mark Schmidt
Cody was very helpful in helping us get set up with our own plan. He explained everything in detail and made sure we understood all aspects of it. He was very personable and friendly. Would definitely recommend this store!
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December 2023 by Charlotte F
We came in to look for new plans and Cody got us the best deals on everything. He was patient, friendly, and listened really well. He answered all our questions and helped us through everything.
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November 2023 by Nathan Martin
Wonderful store and happy to be a part of the magenta family. This store treats me right and has wonderful employees who help me out on getting my account updated to the best plan and helping me get set up on the new 5G home internet!I would recommend this store even if you had to go out of your way to go here the experience beats calling to set up new lines or using the website!
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October 2023 by brandon brown
Whoever the lady is working here, all she did for the entire time she was "helping me" was texting on her phone. Ignoring my questions and making me repeat myself several times. It is very unprofessional and rude. I ended up walking away from her, and having someone else in the store help me. She also had no idea what she was talking about.
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September 2023 by Eliza Richardson
Unprofessional and unhelpful. Girl took a personal phone call in the middle of helping us. Didn’t seem to know what she was talking about and was rude. Cody was very patient + helpful and had to take over helping us.
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September 2023 by ME ME-aswell
Alecyss and Cody at this location are very helpful especially to those that don’t fully understand technology. They will problem solve right along with you. Literally the best people I have talked to about phones over the years. Thank you you two!
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July 2023 by Tj and Allistyr
I came in a few months ago before closing and got me and my husband set up with new phones and same numbers ! We have loved our experience. Briquelle stayed later than closing time and helped us with everything!
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July 2023 by zickstep
The staff right now (July 2023) at the Rexburg store is the best I've seen in my life (not exaggeration), I was ready with a new line and phone number in less than 20 minutes (complete jaw drop) super efficient team. Thanks ??
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July 2023 by Tracy Pelham
Love T-mobile service better than any other phone service. I'm out in the boonies and it works great. HOME INTERNET AWESOME!!!! HIGHLY RECOMMENDED ❤️❤️❤️❤️
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July 2023 by TERRY ALLEN HANSON
I am very pleased with Riley and the help he gave me. I switched from Android phones and tablets to iOS and he was very knowledgeable and very helpful in all I needed to do. I will always recommend him to anyone looking for new phones or making the switch. He was very easy to work with.
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June 2023 by Calvin Walls
Justin was a huge help when setting up my new phones. Very knowledgeable. I'll be back
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June 2023 by Kayla Overmeyer
The worst customer service I have ever experienced at a business. They were incredibly rude, seemed like they had no idea what they were doing, and basically pushed me out the door to call customer service rather than actually helping me. After explaining the experience to my father he immediately transferred to another phone company and closed his account. I would not recommend this location it is the worst T Mobile location I have ever been to.
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June 2023 by briquelle voss
I love this location. They are so helpful with literally anything I come in for. I went in to get a new screen protector, and I got a new iPhone without raising my bill because the told me about a new promotion! Thank you guys!
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June 2023 by Michaela Wegener
The employees were so kind and so helpful. Dylan helped me with my phone and an issue that I had, and she was able to help me in a timely manner and with so much respect!
