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February 2024 by Mike S.
Do yourself a favor and shop around! They are the highest price dealer in the northwest and get offended if you show them what their competitors will sell you a car for. Buyer beware, save $5k or more just by doing your research!
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February 2024 by Stephanie M.
They Rock! Amanda did an amazing job! Communication was great, everyone was super nice. I would recommend them to anyone and technically already have. A+
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November 2023 by William H.
Service department took care of my plow truck for years at a moment's notice. Never any nonsense recommended to make a buck, and the most pleasant service reps around
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September 2023 by Sherry Wilson Ed.S. NCSP
ABRA Auto Body Repair at Knudtsen Chevrolet IS THE WORST CAR COMPANY THAT I HAVE EVER DEALT WITH!STAY AWAY IF YOU CAN!They have had my car in for repairs for MORE than TWO MONTHS for an ignition and back window repair. They NEVER call me to give me updates. I have called them once every two weeks to find out what is happening. Whenever they put me on hold - their canned information states that their customers are like family. I have NEVER felt that they care one bit about the service that they are suppose to provide.THEY LOST MY CAR!After they had my car for a month I called to find out the progress. They told me they had released my car and didn't have it anymore. When I asked who they released it to - they said they didn't know and there was nothing more they could tell me! I had to call my insurance agent to help me figure out where my car was. He found the car - on their lot - so they still had it!MORE THAN TWO MONTHS LATER - they still have my car. They billed my insurance a few days ago but when I call them to pick up my car - they keep telling me that they need to vacuum and wash it! Does it take a week to vacuum and wash a car! I asked if I could pick it up and just vacuum and wash it myself? They said "no - we have to make sure we do that." They told me that it should be ready next week. I am so done with this company. Their business practices and customer service are horrible!I AM SO ANGRY and feel so helpless. It feels like they are holding my car for ransom! At this point I do not know what to do!They DO NOT CARE about their customers!STAY AWAY FROM THIS COMPANY - THEY ARE AWFUL!!
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September 2023 by James V.
Took my 2019 Duramax in for an oil change, fuel filter, and transmission flush. I was quoted roughly $500 for these services. Went to pick up my truck, and was handed a bill for $918. WTF!! I asked why so recockulously high, and was told, "oh ya we had to charge $400 for labor, didn't I tell you." No, and you know you didn't mention any of that. I won't be back. I'll advise anyone else that takes their vehicle to them to be very cautious of a QUOTED PRICE!
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August 2023 by Tyler B.
service department is either not competent or liars or a scam either way they have lost my business for good. i have bought over 25 vehicles from dealerships this is the most dishonest service department I have dealt with
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August 2023 by S K.
Knudsten Chevrolet the home of the liars and tough guys! Sold us a 21 equinox swore up and down they put 2 k into our equinox for it even left the lot lol fast foward 5 months they had a oil change for us scheduled hung up on me 3 times while trying to pay for service , took my car to robideaux had my oil change done and scheduled with in 3 hours of me calling . Knudsten wanted to charge 150 robideaux 39.99 let that sink in kmudsten the gypsy ran lot is more like it
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August 2023 by Michael B.
Incompetent or Corrupt??? We have a total of five Chevrolet vehicles in our family. We had my wife's 2011 Suburban towed to Knudtsen Chevrolet on June 22, 2023 for service after the transmission would not shift properly. On Fathers Day, 2023 her transmission quit working and when I checked the transmission fluid level, the transmission dipstick tube had completely broken off at the base. I was rather surprised and immediately Googled the problem, only to find that there was a recall for this problem due to a faulty mounting bracket. The service department at Knudtsen said that they might be able to replace the dipstick tube under the previous recall and gave my wife a quote of $80.00 to replace the dipstick tube. Once we brought the vehicle in we were told that there was a lot more labor involved than originally thought and that it would cost $1300 to replace the dipstick tube. They also said the vehicle had several other problems, not the least of which was a bad transmission, and that it would cost $10,000 to repair, and it was very likely that the engine would also have to be replaced, as the check engine light was on, in which case it would cost $20,000 to repair. They also said that the dipstick tube breakage had nothing to do with the transmission failure. I told them that this was complete nonsense and that it was very possible that the transmission was still good if the transmission fluid was restored to the normal level. My wife spoke primarily with Brandon and Brent, whom I believe are both service managers. They kept her suburban for 19 days and my wife felt that they were 'nice and honest' and I informed her that they were being very dishonest, which she soon discovered was correct. Because it was there for so long and they had not replaced the dipstick tube as originally requested, I decided to go with my wife to see the General Manager of the dealership. After several minutes he finally agreed that the service department would replace the dipstick tube for $80.00 as originally quoted. After it was replaced I received a call from one of the service managers stating the work was completed, BUT unfortunately the transmission was bad, with dirty fluid, metal shavings in the fluid, and the transmission would not shift. I informed the service manager that I would have the suburban hauled to a junk yard, and he replied that this was the best option. However, my wife wanted to see if it was drivable so that we could bring it home and sell it for parts, and she went to the dealership, paid the bill and asked for the keys. She then started the vehicle and began to drive it and was amazed that it drove extremely well and the transmission shifted without difficulty. The check engine light was off (there are sensors also in the transmission which will trigger the check engine light). Additionally, I checked the transmission fluid when she drove the vehicle home and found that it was a clear, light red color, and had no metal shavings. Today is August 2nd, more than three weeks later, and it is still running and shifting great! We feel they wanted to sell us a new or used vehicle and have us scrap our perfectly good used Suburban. The service managers were very dishonest from the onset, did not practice the ABCs of basic mechanics, kept her vehicle for 19 days (it could have been out the door in a few days, imo), did not do the service requested until we asked to speak with the General Manager, and lied from the time we first dropped the vehicle off. This is reprehensible behavior, extremely poor customer service, and we will never do business again at Knudtsen Chevrolet.
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July 2023 by James L.
On hold with service for 10 minutes to get a quote for tires, had to leave a message. found my tires elsewhere for the Corvette while waiting for a call back.
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June 2023 by Dave B.
Good service from the sales staff but as usual the numbers don't add up. Tried to steal my trade in and hide it as a tax credit. Who I really blame are the stupid people that fall for their scams. Stupid people cost us all a lot of money in the long run because it's hard to buy at a fair price when they can just wait for a sucker to come along.
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June 2023 by Lane R.
I was looking at a corvette they had in stock thinking of trading my car and add cash on top for the sale. The salesman i was working with ( jeff b ) total ass. Spitting on the ground, acting like he was the biggest dog in the room. Asking me over and over and my serious about this. What can I do to get you in this car today? And when I would ask him questions about the car, he would say I don't know I'll get that later. After they test drove my car had two lights come up on the dash that have never been there before and they said who knows not my problem. Total trash employee never going back. L company!!!!!
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May 2023 by Kevin Boveda
working with them has been the worst experience ever. make my appt in January when the accident happens, they say we are back logged til may but will get you in, will only take a day. cool,l. mind you only rear ended. bring in my car this past Monday. sign it off. get told the parts are in. again all fine. call Tues afternoon. to just be told they haven't gotten the car back to be looked at. livid at this point, but fine. call Thursday, to be told their is more damage, and adjuster will call you. fine whatever! call today. ask about the more damage part. to be told. there's not more damage. your parts aren't in!!! at this Point I'm livid!! because I'm in a wheelchair, it's the only car I can drive. and it's been me calling for the updates. you don't give them
STAY AWAY if you can. and might I add now this will be 2 full weeks that you have had the car. and now being told not til next week that it will be done, but not sure where. it's like you don't want to be honest
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May 2023 by Jan Rens
They did a great job repairing damage from two automobile accidents. It’s like new again beautiful paint job too. Courteous and friendly staff.
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May 2023 by Charlie Rens
They were very Professional and provided services in a timely manner. High quality workmanship!Services: Painting
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February 2023 by Henry / Ora Meyer
I had a broken rear window that had frame damage and the windshield wiper blade was broken too. They arranged a time for me to get the work done and kept me updated on the whole process. The repairs were completed quickly as they preordered all the parts prior to me bringing my vehicle in. I highly recommend this company for quality work, professionalism and reliability.Service: Body & Trim
