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August 2024 by Doug Fleming
Great products and People! They care and listen and do so much for the community as well!
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August 2024 by David grebe
Worst service department hands down among local dealerships. NEVER answers the phone. NEVER returns calls. Doesn’t tell you were your car is parked. It’s like playing “Where’s Waldo”. If my vehicle wasn’t under warranty, I’d go somewhere else.
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August 2024 by C S
Mopar Express is not Express. No appointment needed they say. Show up anytime they say. They open at 7:30 am. If you arrive by 8:30 am you're told it's at least a 6 hour wait for an oil change and a fluid check. Express service they say. I don't think so.
Since opening Findlay opened their new Jeep service center has been terrible. They're thinly staffed. I have another review just pertaining to the standard service center and this review focuses just on Express Service at Findlay. If all you need is an oil change and fluid check Valvoline at 1830 N Third in Coeur d'Alene offers excellent service and value. I drove there and was in and out in no time. Bypass Findlay Mopar Express.
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August 2024 by stephanie macias
The service department is horrible! They told me I had an oil filter leak, and it would be over $1200 to fix. Something told me to get a second opinion and good thing I did because there is no oil filter leak on my jeep! I think it's truly sad that this place is trying to scam people out of their hard-earned money!
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April 2024 by Brian Connelly
Showed up for an oil change and tire rotation at 820am. Was told it would be about an hour wait. That’s fine I decided to wait. Three and a half hours later my truck is ready to go. Checked out my tire and it was obvious that the tire rotation only took place on the driver side as the front wheels where covered in break dust and the tires are cupped in the front also finger prints on the wheels only on passenger side. Took it back and waited another 30 min for that. 4 hours for express lane for oil change and tire rotation. This was my first time here and probably last.
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April 2024 by Julina Skow
Jordan was super helpful and friendly. The experience was super easy from start to finish and I got the vehicle I wanted at a fair price. Would highly recommend.
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April 2024 by Kevin ferrell
Revisited this awesome dealership. Awesome team and fantastic waiting room! Jordan my salesman was freaking awesome! The whole back office supporting sales team is wow!
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April 2024 by Bob S
Terrible service. Wanted to use the Express lube service because I had a busy day. I was the first one there when the store opened. 2 hours and 40 minutes later I had my oil changed. Nothing Express about that! Then I got a advertiser for a $25 gift card for Pennzoil but the receipt for the oil change doesn't state they used Pennzoil so it was worthless.
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March 2024 by brittany nicolle
3 stars because my sales associate was fantastic and everyone I worked with was friendly. However, I said I only wanted my credit ran at 3 places - EIGHT HARD inquiries, 17 total. Come on man ?
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March 2024 by ben haney
All I needed was a new battery, headlight bulb, and an inspection and I’ve been waiting for 6 hours. If I had known this was going to take all day I would have made arrangements and not waited. Plan on waiting a very long time apparently…
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March 2024 by John Harrison
Perfect place
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March 2024 by Marjorie LaMar
We brought in a car for lunging at low speeds. The service advisor told us that the car needs a 300.00 dollar software update. In total we spent almost 3000.00 to fix the car and service it. We get it home and it starts doing it again. We take it back and they want another 3000.00+ at a guess it's the torque converter. They don't know if the trans is bad from the metal shavings caused by a torque converter. This car is not worth 6000.00+. This car only has 42,000 miles on it. They didnt tell us if they corrected any recalls. They refused to refund us part of the money for fixing something that didn't need to be fixed. I was in automotive for over 26 years and this dealership is just like the other shysters that upsell on things that the car doesn't need. Not only will I never buy another Dodge. I will never use this dealership for service. They can be better than this but they choose to be crooks.
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March 2024 by Haley Longstreth
My 2016 Ram eco diesel truck went caput due to a relatively new recall for the fuel pump. When it blew up it took most of the engine with it. Corporate Ram customer service (not Findlay Ram) was hard to deal with, and pretty much told me I had to wait 6-9 month until the “Ram” brand parts specifically manufactured for the recall were distributed to fix the recall. Or pay out of pocket. BUT Findlay Ram/Service saved the day and contacted corporate Ram and rather than be left without a truck until the recall part was available 6 months later, they got Ram to cover aftermarket parts under the recall for me. What would have been a $12,000 repair was covered under the recall and would be ready in a matter of weeks, not months. Parts still took a bit to come in, but better than 6 months!! Findlay set aside the time to practically completely rebuild my engine as soon as the parts came in. When push came to shove Findlay and their Service department did what they could to make sure I got down the road not just in a timely manner, but with a reliable, completely fixed vehicle. As a new mother, I appreciate them greatly and they will continue to get my service!
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March 2024 by Derringer Dan
Took my truck in for a few electrical components needing to be replaced. These folks quoted me in excess of 2500 bucks for parts that even from MOPAR would be under 500 bucks, and far less elsewhere. Lots of additions on my service quote which had nothing to do with anything. Findlay Dodge/Jeep is far more than willing to waste your money if you’ll let them or if you don’t pay attention.
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March 2024 by Chris Clark
I’ve tried calling now for two days. No call back, trying to book for service. My last rig I bought from them a 2023 Jeep wagoner keeps having misfires. I get transferred and someone picks up, puts me on hold and does this over and over. I’ve called at 4:52 and today at 5:03 and the lady who transfers me states there still there and sorry they are not picking up.
This is what ruins a good name. I’ve bought 5 vehicles from them.
Something has changed and that’s too bad.
