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May 2024 by Lynn Cogan
They were quick with their estimate.and they were kind.
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May 2024 by Ethel Mae Treedweller
I believe the staff is nice, but we had a bad experience with the service... My mom got rear-ended and came in to get her bumper and tail gate fixed. BbS had the truck for 3 weeks; when my senior parents picked it up, they arrived home to find that the tail gate had NOT been replaced, only the bumper: AND that the lights weren't working. How did BbS give them back the truck without making sure the lights were working??? Don't they double check their work? I don't know if the tail gate was a misunderstanding, but it was approved by insurance so should have been done the first time. BbS IS going to do it now and fix the lights, but why wasn't it done the first time?
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April 2024 by Joseph Herkelrath
I had the misfortune of breaking my neighbor's car window in 2013 while moving my yard. This was a time in my life when I was broke. I had to turn it in to insurance. Body by Scotty was able to fix it so affordable that my insurance didn't even go up. I latter on in life ended up working here. I have now moved on for my own reasons being family and wanted a change after 25 years in automotive. I will tell you this! This place is awesome and honest. They will not ever take advantage of anybody not even insurance company's. If you have a vehicle 2004 or newer they are the place. If you have a motor home or classic or boat, they can tell you where to go. Make your call here first.
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January 2024 by JW M
Used to do good work. Go elsewhere. Sold the car @ 60% value body work was so bad. Metallic was wrong and no blending with original panels or even a good buff to even it out. Headlight HID was wrong color and different beam pattern. My truck they installed a bent door so window doesn't roll up in the track and installed original broken window track back in, with a piece of duct tape. Mirror was re painted but not prepped so painted over rock chips and seal. Maybe notify a customer of said issue if insurance wont pay and customer might spend the extra $100 to make it correct. Gas tank re placed cause cracked in accident - fuel gauge irratic jumping 1/4 tank back n forth, leaking sending unit from scrap hose used, each piece a different brand with crooked cuts - thus why it leaked. Wiring harness left exposed above tank where OEM loom ran and when sending unit leaked it pooled on top of tank drowning the electrical connection. Connectors on sending unit exposed. Extremely dangerous. Don't even get me started on panel alignment or homemade pin stripe that doesn't match and peeled off. Bumper crooked and hood hit fender top if you don't close it very carefully. Some insurance work, some paid for out of pocket.
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December 2023 by Stephen Thompson
Very positive experience. Friendly people. The actual cost ended up being significantly less than the estimate because some of the labor wasn’t needed. Really appreciate the honesty!
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December 2023 by Madigan Wilmoth
I got in an accident this morning and James came to pick me up. He was so beyond helpful and made me feel so calmed down. He explained to me that my truck will most likely get totaled and that everything will be ok and explained to me the process. That was so calming to hear as i was in a panic. I am 20 years old and this is my first accident, I was scared and confused on what was going to happen. But he was the kindest soul and made sure to help me grab my stuff and have the truck warm for me. All the ladies in the office were so beyond sweet and made sure I was taken care of. Then, i just followed up to make sure I would get notified on any updates and joe was so kind and helpful on the phone. Body By Scotty made my terrible day a bit better by their excellent customer service. I will absolutely be coming back for anything I ever need done.
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November 2023 by Allison Benson
From the tow truck driver to the office staff, everyone was kind, supportive, and helpful.
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October 2023 by Shawn Thurman
Great service , fast and affordable!
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October 2023 by Julie Leonard
They are very helpful and accommodating! Excellent body work!
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September 2023 by joshooA burzynski
When Scott left, the shop took a nose dive. I recently received a rear end repair that looks much worse, inside and out, then it did prior to any "repair".And the owner, whom I've know for almost 20 years tried to convince me that it is how it is supposed to look.Went home and immediately discovered replacement parts were never installed.Service: Body & Trim
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September 2023 by Jenny PennyBank (Broke asa joke)
I was overcharged big time for a tow
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September 2023 by Noah Buckley
Quick and professional towing when I was helped by James.
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July 2023 by My Beat U.
My car had some tire pressure issues in the middle of the freeway, and the response and care towards clients is amazing! I was so happy with the service!
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June 2023 by Sharon Polk
If only hubby didn’t keep us in need of body work! However, Scotty’s is kind, courteous, reasonable and they do a great job. Our silver Town & Country still looks nice after they get finished with it. Thanks, Scotty’s!
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June 2023 by Sean Blakley
Best place to get your fender bender fixed in Kootenai County hands down!❤️
