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November 2023 by Dan White
Keith and crew have always performed top notch work on our vehicles. I won't go anywhere else.
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November 2023 by michelle White
Amazing service, such an ethical person to look at my alternator and diagnosing a loose cable and bolt rather than replacing. I am so happy with how you treated my Pilot. Not everyone treats women as well as you have, I feel in the past many mechanics take advantage of us. You have taken care of me and my parents, aunt, and grandparents for years.
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November 2023 by Chantal Johnson
I have had nothing but great experience with this auto shop up until I decided to go to them for an oil change. Not once was I told that my engine was burning oil and I should check on it periodically and make sure that I have enough oil in my engine. None of that was communicated. So now I have a rod knock and as I go to check my engine there's not a single drop of oil in it. I'm no mechanic but I'm pretty sure five quarts of oil does not just burn up in 5k miles. Now that I have an issue and brought it to Keith's attention there's nothing he can do because it was my neglagents?! Let's add the fact that I had to be the one to tell him that they did my oil change and I have the sticker from them in my windshield! One star isn't even deserved but women in particular need to know that this isn't an honest shop for you!
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November 2023 by Michelle J.
Amazing service, such an ethical person to look at my alternator and diagnose a loose cable and bolt rather than replace it. I am so happy with how you treated my Pilot. Not everyone treats women as well as you have, I feel in the past many mechanics take advantage of us. You have taken care of me and my parents, aunt, and grandparents for years. I am not sure I would listen to a lady that only posts negative reviews on everything and her ex-husband.
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August 2023 by Joy S.
Under no circumstances should any woman take her car to this shop. Keith is rude and dismissive. I pulled into his shop, feeling like I had found a mirage in the desert, my car was barely running and I desperately needed someone to look at it. After a brief discussion regarding the issue, Keith said he could look at it in 4 hours. When I asked him if he repaired transmissions, he kicked me out of his shop. Told me to find somewhere else. Keith sent a single woman down the road in a broken down car, refusing to help. I would never send anyone his way.
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June 2023 by Bobby Thompson
Great place to have your car worked on. Honest know what they are doing. Explain in layman language what you're vehicle's problem is. Affordable service. Will recommend them to others.
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June 2023 by Paul Vannoy
Incredible business this is the auto shop you’ll wish you had found years ago.
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June 2023 by Paul V.
Thank you Big Bear for fixing our AC for a great price. I dread getting AC worked on as it's so hard for the consumer to fact check the work and price.
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March 2023 by darren dye
I am a native, born in Cd'A in 1963. I've been to countless local mechanics and I've never been treated with the honesty, and integrity that Keith has shown me. He actually CARES about his clients instead of trying to gouge them for every cent. I recommend Big Bear Auto Repair for ALL your Automotive repair needs. Thanks again Keith, and I'm sure we'll do business again!!!
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January 2023 by Caren Godak
Love this place! Won't go anywhere else here in town. He is fair and truthful, and I'm so glad we found him!Services: General repairs & maintenance
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October 2022 by Jolene Carter
I know you're super busy Keith, don't change. Don't take on more than you can handle. I'm guessing it's tempting. 4.9 Stars on Google??! You're awesome. I'd rather wait 3 months for you then to go somewhere else. It's not even your fair pricing. It's your integrity. I was referred to you by a good friend that I trust and now we are taking all of our four cars to you:-)Services: Oil change
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September 2022 by Jeskola
Brakes were grinding and car made a noise turning left. got a diagnostic elsewhere that missed bearing issue in hub. Big Bear had best of the 3 estimates for the brake pads/rotors all around. Customer service was excellent, communication excellent.Services: General repairs & maintenance
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September 2022 by SJ
Great service and always gets the job done quick!Also very flexible with schedules!
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September 2022 by Sarah
Been here 4-5 times after being recommended. Keith and staff are always friendly and helpful. Feel the work is fair and prices are fair, really appreciate the wool not being pulled over my eyes and gouged for money as I am a college student. Communication on what is being needed done has been great. (even for us non gear heads/very car savvy people) Overall best mechanic iv been to after several. Highly recommend this auto repair shop!Service: General repairs & maintenance
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August 2022 by John Z.
Brakes were grinding and car made a noise turning left. got a diagnostic elsewhere that missed bearing issue in hub. Big Bear had best of the 3 estimates for the brake pads/rotors all around. Customer service was excellent, communication excellent.