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December 2023 by Abby S.
I would strongly recommend going with virtually any other institution for your financial needs. I did my mortgage through STCU in 2021 and their negligence has been astounding. - Early on they failed to make payments to my homeowner's insurance company which didn't come to light until the insurance company reached out. - Then, for an entire year, STCU failed to designate money from my payments to my escrow account to cover property taxes and insurance. At the end of the year they called to notify me of the issue and that my monthly payments would have to increase to cover their mistake. - For well over a year they failed to send me any kind of mortgage statement and never could figure out why their system wasn't generating one. They now send a paper statement. - Earlier this year I received a call from them saying I was late on my mortgage payment which didn't make sense seeing as how it's been on monthly autopay from the beginning with no issue. They blamed the other financial institution for not sending the money. In reality, STCU has no clue how their system actually works. Because the autopay was set up through STCU, they have to initiate the transfer by sending the request for funds. After half a dozen phone calls someone finally looked back and saw that STCU had a system outage that day so payments weren't processed. When I asked the representative why they didn't send any kind of notice she said, "We didn't want to deal with customers calling." Seriously? So instead they said nothing about it and took advantage of the opportunity to charge me (and I'm sure countless other customers whose payments weren't processed) with a late payment fee. The woman then had the audacity to suggest that I pay closer attention to my finances. She said I should have opted in to notifications about my account but when I asked her if it would have notified me that the payment didn't process on account of their outage she said no. For some reason STCU has no problem delivering marketing emails to your inbox. You can't get your statements or important notifications about your account but marketing emails? No problem. If you're looking for a financial institution that fails at the most basic functions of banking or for one you have to babysit to make sure they're not making repeated mistakes with your account, STCU is for you! I closed my checking and savings accounts shortly after.
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January 2023 by Tracy Olson
They mixed up our estate account and regular account. They should not have even been in the estate account when we had to replace a debit card. What a mess.
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December 2022 by annie Blessing
The best customer service ever!! The employees are amazing. Will never change banks again!!
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December 2022 by M. Bradley
Staff is very friendly and very helpful always get good customer service there.
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August 2021 by Ivan Popov
Thanks for withdrawing from shared branching agreement
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July 2021 by Madison Shattles
I had a great experience today with Nancee. I needed to open an account and get a debit card super last minute. After already going to three other banks that couldn’t help me, I came here and the service was extremely helpful, thorough, and fast! Thank you so much!
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January 2021 by Big Mike
This is what a Local Bank should be. Always get call by name, never feel rushed and always get good Service. New Location is Modern and has plenty of space. Wish they would have integrated some more rustic Features (Logs) and the counters would have a little more privacy.All of the Bankers are friendly and have a smile.
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December 2019 by Betty P.
Absolutely love this Bank! Staff is friendly and their new building is very nice. I don't love the location but every thing else is top notch.
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June 2019 by Jolee Daae
Charlie and Stacy are awesome!!! We've been with them for years and have never had a problem. They always remember us and call us by name. The service is fast and accurate. They've helped us with multiple car loans, refinances, and much more. STCU in Ponderay is always my recommendation!
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June 2019 by Gail Nielsen
Always like the people here, looks like they will have more room in the beautiful new Credit Union Building next to where they are currently, May 2019.
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January 2019 by lauren cramer
Very friendly service in a very small location.
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January 2019 by Michael Beasley
Good and quick service with great people more than happy to help you out, but being closed on Saturday is a big inconvenience.
