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October 2023 by John McCook
I was travelling from Albert to the states when I accidentally put gas in my diesel truck in Sagle, Idaho on a Friday afternoon., of all things! When i realized what I had done I started calling around to see who could help me out - drain the tank and clean out the gas, etc. The people I talked to told me anywhere from maybe next week to sometime next month (even with the predicament I was in)until I talked to Joe at Compass Mechanical in Ponderay. He said if I could get the vehicle to his shop he would help me out and even called a towing company to help me. The towing company was slow to get it to Compass but he waited and helped me out anyway - I left there in my truck that afternoon at closing time. Superior service, caring people! Thank you Joe & team/ we are grateful for how you go out of your way for a traveller in a bind. I would highly recommend the Compass team.
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August 2023 by Evan DeHamer
I was visiting the Sandpoint area for work this past November and on the way out of town my Ram 2500's engine locked up suddenly (failed lifter and bent valve, unfortunately not uncommon Hemi design issue). After-hours, 700 miles from my new home in north UT. Despite the wildly inconvenient & stressful situation, it turns out that I was lucky to at least be in a place I used to live and able to work with a mechanic I trusted from past repairs he'd done for me on a different vehicle. It was a relief to see that Joe had moved his business down to Ponderay and that he was willing to shift things around to help get me back on the road. He and Staci went above and beyond to get the repairs diagnosed quickly and keep me in the loop as they wrestled for multiple days with my warranty/service contract holder to get the appropriate repairs covered. They kept me updated on details of the needed repairs and regularly asked for my input when the service contractors tried to push for less expensive (and incomplete/band-aid) fixes. Joe's mechanical expertise and persistence with the warranty company reps finally got a replacement engine covered, and once that process was done, the engine went in quickly and I was able to get back down the road to normal life. That was 17k long miles ago with zero engine issues since. The McBrayer's and team are professional, honest folks who will get the right things done for you, even when it means some extra time and difficulty on their part. Can't recommend Compass highly enough.
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July 2023 by Dan Austin
I can’t say enough good about Joe and the guys! They squeezed me in and got me back rolling when I had no options! They were amazing, honest, fair and smart! Thank you!Service: Electrical repair
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February 2023 by Allen Lynn
This place rocks!!! My truck sat in another yard for 2 weeks before being told they couldnt fix it. Compass had the parts ordered and a quote before my truck even made it in the lot. Nice staff and very friendly. I will be coming back here as long as they are here!!!!
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February 2023 by Snowy Farm
Amazing service, fair prices and great people! Staci & Joe were the only shop in town to have compassion on us (sad farmers buried in snow with a broken tractor) and got us squeezed in asap. Cannot recommend them enough, definitely our go-to from now on.
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February 2023 by Brad Woodward (Woodward industries)
I never been but i live close by they do.alot of business. I see fire trucks ,spot bus and other commercial companies vehicles among private. There turn around seem good everything goes out running.
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February 2023 by Jared R
Always fast and professional, I couldn't recommend them more.
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February 2022 by Vinson Spivey
Awesome place! I was driving through town, broke down and they got me up and running in no time! Thank you Joe, and Compass!
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February 2022 by Cliff McDermeit
I highly recommend Compass Mechanical! Staci is very professional and communicates well. Joe is one of the most knowledgeable mechanics I have worked with. Great service, Great people!
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February 2022 by Rose Ridley
Good people excellent customer service would go there again for sure or recommend them to someone else ?
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February 2022 by Samantha Nuttman
Great customer service and knowledgeable mechanics! They got our work trucks in and out quickly keeping us in the loop the entire time.
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February 2022 by Dylan Rowan
As far as I'm concerned, Joe is one of the most knowledgeable and thorough mechanics I've ever had work on my sprinter (diesel). I drove my van to another shop to get an oil leak fixed, and it ended up getting towed to Compass a couple of weeks later. He was able to track down the issue in less than a day after the previous shop had tried to trouble shoot the issue they created for over a week. He was very detailed in his explanation of the issue, and was well read on the specific vehicle and the common problems that could arise during the repair and gave me a warning. Staci and Joe kept me up to date throughout the whole process.Service: Engine repair
