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April 2024 by Coren B.
Just the worst pharmacy experience ever. 4 trips and still unable to work out a basic prescription.
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September 2023 by Staci S.
Such a joke. I sat on hold for nearly 2 hours by the time I finally gave up. They're out of stock on things that are on automatic refills, and they don't ever fix that. If it's on auto-refill, why isn't it ordered to be refilled? It's just ridiculous! I took this screen shot 30 minutes before I finally hung up! They are the most incomparably pharmacy I have ever dealt with. The only reason I even have my prescriptions sent the is because I have disabilities and sometimes I need to use their drive thru, and since they're the only pharmacy in town that has one, I use them! That stops today. I have finally had enough! I've been at their counter and watched them ignore th ferrite phones, which I'm 99.9% sure is why I had to wait nearly 2 hours to talk to someone before giving up and hanging up UNHELPED!
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September 2023 by Rachael S.
Pharmacy is trash. My Doctor sent my daughter's prescription here yesterday. I waited a couple hours and went to get it, I was told they hadn't had time to fill it yet and to come back in about 45 minute. no big deal. Came back and was told that they couldn't fill the prescription so it was sent to Chubbuck for them to fill. I was never notified of this change or I could have possibly made it to chubbuck in time, instead I wait in line in Pocatello to dine out that they sent it somewhere else, after quoting me 45 minutes. At this point I can't make it to Chubbuck in time, because they are closing. This morning I tried to pick it up from Chubbuck only for them to tell me that my insurance denied it. (not really the truth, just them passing the blame) ... after talking to my insurance I find that even though the Pocatello location DID NOT fill my prescription they DID send it through my insurance. so the Chubbuck location was trying to refill a prescription that I never got, thus why my insurance said no. not my insurances fault Walgreens fault. so after lost time in line multiple times, lost time on the phone with my insurance, only to find out that it's Walgreens fault. not the first time I've had problems with this pharmac, but it will absolutely be the last. Shame on you for blaming everyone but yourselves. take accountability, it's your mistakes! my daughter will not pay for your mistakes ever again.
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March 2023 by Candice A.
I walked up before the posted time for their lunch. Before! They would not let me drop off a prescription for my daughter that she needed right after surgery. I asked why they were closing earlier than the posted time for lunch and she said it's the time they are going to close! B******** I am transferring all of my families prescriptions. I will not walk into that trash can ever again! Wallgreens you hire the cream of the s*** crop!
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February 2023 by Karalee R.
By far the worst customer service of any pharmacy I have ever been too. Always get a text message that prescriptions are ready and get here and they won't be done for 2 hours or more. They do not know how to triage appropriately based on post op or other care and all of the technicians are rude! Being busy does not entitle you to be rude and disrespectful! Stop texting people that prescriptions are ready if it is going to take hours for you to finish. I was a pharmacy tech for over 20 years in both retail and hospital setting and am still in the pharmacy industry and Walgreens is a mega pharmacy that has no reason for horrible pharmacy business practices!
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January 2023 by Debbie L.
This pharmacy has the worst service I've ever experienced. I have never been able to get through to the pharmacy by phone. I have waited up to an hour on hold, being told I was #1 in line. I go to the store with only one person being helped and waited for 30 minutes, with no concern from any of the staff about the line build up with the other 5 people behind me. I have tried the drive through only to be stuck there for 20-30 minutes each time. The tech was uncaring and snarky when I told her about the phone wait and she said it was out of their hands and it's the way the call center is. The girl who helped me was very rude and let out a big sigh and asked if I wanted to refill it or not. These techs are very unprofessional looking and acting for a pharmacy. Needless to say, I am transferring all prescriptions to Fred Meyer as have many others I've spoken with
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June 2022 by William M.
Walgreens once one of best Pharmacy in Pocatello and Chubbuck seems like it struggling. Lately have been less helpful when filling prescriptions. They make excuses why they can't get the prescription filled and often blame it on the Doctor office while in the past they would call and solve the problems for you. The only reason I'm writing this is because I want my old Walgreens back.
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March 2022 by Trina A.
Pocatello store needs to have their air vents cleaned. Looked like black mold in person.