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May 2023 by Pamela Earp
Very easy and helpful
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December 2022 by Dave R.
Absolutely the worst. Ordered $20,000 of material for a construction project. Was told 5-7 business days to receive it. It took 12 business days.
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June 2020 by Michael Feik
For the past 4 years our yearbooks have been shipped through ups freight. Every year they come up with a new reason why our shipment is delayed. Anywhere from a sick driver, to you live in a rural area so we only actually go out there when we get though shipments for the area. This year is even worse. After missing the shipping date, they said they didn't know where the train was that had the shipment. They said there was no way of knowing anything until the shipments arrive. They were not willing to even talk about refunding or discounting shipping until I received my shipment which they had no idea when it would get there. They were picked up by ups on a Thursday, by the next Thursday they still had no idea where they were and said maybe Friday. Friday came and went. Then they said Sunday night. Now it's Monday morning and they still have no idea where the shipment is. They claim it's on the rail system but they don't know where the train is. How do you loose a train? I am now looking at almost two weeks of shipping. When it was guaranteed by only 1 week. One year they delivered my shipment to a 3rd partyU shipper for the last leg of shipping, but then told them that it didn't need to be delivered for 3 days. At this point the shipment was already 3 days late. They were not willing to pick them up again and deliver them.a I had to rent a large delivery truck and pick them up myself. They were not willing do discount shipping even after that. Ups is terrible and does not even care to try and fix the problem.
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December 2019 by Susan Delacruz
I had a package that was supposed to be next day delivery only to be told that it was going to be here on Friday now they are told me it’s going to be here on a Monday! Do not use UPS for any kind of packaging because nobody will get it on time
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April 2019 by Ben Hoopes
How is taking my package from Portland Oregon to louisville, ky then to Idaho efficient? Oh I forgot this is UPS they can't deliver your stuff early so they have to waste time.
