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November 2023 by Megan S
Very very helpful and patient when my Prius would not turn off.
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September 2023 by Debbie L.
Took my Toyota tacoma truck in for first oil change and had a 49.95 coupon for oil and tire change. I understood that it took 7 quarts so cost would be about $10 more. When service was done bill showed I was charged $20 for free tire rotation. They did reverse this charge but also had charge of $3.60 for rags used which is unheard of! The truck was advertised as off road but after going off road I had 3 flat tires. The last one on the interstate. The tires were only six ply! I had to get towed to town at a big loss! I sold the six ply tires and bought ten ply tires at les Schwab and no more flat tires off roadwill not return...
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September 2023 by Vicky G.
We had some car issues with our Prius while on a road trip to Idaho. I called another dealership and was told the next appt wasn't for 5 days. My husband tried to diagnose and fix what he could without tools but it wasn't fixing the problem. I randomly called this dealership out of desperation and was transferred to the service Dept which also said they didn't have appts for 5 days. I explained to the gal on the phone that we couldn't wait til Monday because we needed to be back to work on Monday in California. She said she'd have me speak to Jamal. I speak to Jamal and explain to him what's going on with the car and he said, if you can bring the car by we can plug it in to the code reader to see what's going on. So we rush to get there about an hour before they close and they got us in just in time to figure out that we shouldn't drive the car. They weren't exactly sure what was going on yet but said there might be a good chance they could figure it out and fix it if we left it overnight because they could continue in the morning. I was skeptical because I didn't want to get stuck in Pocatello for a week once they took the car apart plus thought they would rape us in price especially since we weren't local. We were kind of at their mercy but they did us right. Everyone was friendly while we waited. The inside of the dealership was comfortable and they had the nicest bathrooms I've seen in a dealership. There was a good selection of teas, coffee and hot chocolate while we waited. Jamal kept us informed on the timing and what to expect. He went above and beyond to help us. We ended up having to leave the car there to wait for parts for a day, Jamal found us a rental car. He literally saved our vacation and we were able to finish exploring Idaho while we waited for the car to be fixed. The parts came in as expected and to our surprise, all of the work was under warranty. It barely cost us anything. I can't say enough about the customer service we received from this dealership. Jamal was very genuine and honest, he deserves a shout out for getting us home safely and letting us leave Idaho with good memories. Thank you also to the shuttle drivers that shuttled us to and from our hotel: George and the young man from Davis going to college. We are so happy we left our trust in you all. Thanks so much from the Gay's from California!
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September 2023 by Annetta Mickelsen
Got in early had my car by 3:30pm they asked me about car wash. Said yes but noticed nothing was done with the wash other then that it was great.
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September 2023 by Nancy Sharon Goodnight
Totally honest and friendly, I would highly recommend this business.
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August 2023 by kevin lords
Toyota excellence of course.
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July 2023 by Cheryl Swihart
We took our Prius in for an oil change and tire rotation. They were fast and professional.
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April 2023 by Alex U.
Ain't no honor among thieves, bro! This fellows have no shame whatsoever. Even before Christianity ancient Greeks allocated the same God to salesmen and thieves due to certain similarities in their profession. However since then honest merchants tried their best to distance themselves from stealers, but it looks like Phil Meador sees no issue in buying stolen motor vehicles from shady personages at the auctions and then reselling them to unsuspecting consumers few states away. Not cool in my book. Even if you care for chasing a deal more than for being trustworthy and straightforward in your deals think about all the sudden surprises you may encounter after buying stolen property. It can get seized any time. In a couple months of owning it or in a year you never know the time or the place when you have the potential of losing it and than it may require you to retain an attorney and lose a lot of time before being compensated for all the losses whether financial or emotional. Run away from this guys. Don't look back!
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August 2022 by Gary R.
Honestly, I haven't experienced better service anywhere else and I've been driving for 40 years and lived in 4 different countries! I bought this car in Utah and will drive all my vehicles to Pocatello to have service done at this dealership. Everything was amazing, from the initial greeting, the facilities, refreshments, and of course the actual work which was accomplished ahead of time and flawlessly. I am nervous around dealer service departments lately because they struggle to hire proficient technicians. This place is apparently the exception to that rule.
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February 2022 by Anne C.
Highly recommend this Toyota dealership. I had trouble with my windshield washer fluid, which seemed to be frozen, while traveling through Pocatello. Called the dealership and spoke with Kim who said to bring it by. When I arrived, I was in the garage within 2 minutes and had 3 technicians working on it, including Kim. They suctioned out some fluid and added a Deicer which took a while to work--about 6 hours--but eventually solved the problem--at least for now. It's only 11 degrees here in Pocotello this morning. When I get back to Alpine, Wyoming and minus 14, I'll need a warm garage and a hot blanket for my Prius V!
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September 2021 by Christopher Jordan Vazquez
Phil Meador Toyota is the best dealership in Idaho! The staff is amazing from the receptionist, the sales team, and the service department. If you're looking for a car or need service done this should be your first stop!
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August 2021 by Greg Al
My wife and I ordered a new car from Tad. He was really easy to work with and honest through the whole process. He provided me his cell phone number if I needed anything and is very responsive. I also worked with his sale manager Casey. Casey was also a straight shooter and a really nice guy. In an industry filled with people that like to play games; it is refreshing to deal with both of these guys. I would definitely buy a car from Toyota Pocatello and I would ask for Tad.
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July 2021 by Michelle Prokschl
The team works well together and does a great job
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March 2021 by John N.
This is not a review of their sales department, as William (now with subaru) was phenomenal.Note: The two male individuals have been very helpful from previous services. The female clerk is another story. We purchased a set of 5 winter tires, 5 wheels, and of TPMS sensors in 2019.We came in for an oil change and to check the flat tire sensor (we had a blow out of a tire that that was replaced by the full sized replacement purchased at Phil Meador)1. She did not give us an estimate on the duration of the oil change.2. Midway through the oil change she approached us about a dirty air cabin filter that should be replaced; we declined. She also asked if we really wanted the outside of our vehicle washed or not. Which when we have had services done at other Toyota dealerships it was assumed the car would be washed (eg. Huntington Beach and Long Beach). She didn't mention that the oil change was finished or needed to continue.3. We approached the service desk, as we assumed that the service was completed. She curtly responded that it wasn't.4. I asked if we could pay since we are here, again she curtly responded with there is still paper work to be completed.5. We were informed that one of the tires didnt have a TPMS sensor. The female service clerk informed my wife that we did not purchase the set of tires at the dealership. This was incorrect because I checked with the male service clerk informed me that we purchased 5 tires, 5 wheels, and 4 sensors.She is curt, ill mannered, and cannot navigate their own records system. We will likely not utilize the Phil Meador service department in the future.1. 1 x TPMS sensor on the wheel that did not have one.2. 1 x Blizzack tire (replacement of the one that blew out)3. Set of winter tires for our camry.4. We will also pursue service at a different dealerships for future maintenance (eg rough sliding mechanism of the driver side sliding door-we had good experiences at Huntington Beach toyota)
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November 2020 by Jammie Waterhouse
this place is AMAZING! I bought my 2016 Toyota 4runner 2 years ago and my warrantee had expired. however my tire light kept coming on so I took it in too see what was wrong and the service tec located a large nail in my tire. they are so amazing they were able to fix it FOR FREE!!!