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January 2024 by 8lilylily
I like the calm atmosphere and the employees are knowledgeable.
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January 2024 by jen herrera
Rude sales staff
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December 2023 by Brent Lane
Huge shout-out to Ethan at the Pocatello store for his assistance in getting an exchange taken care of in store. Not only was he extremely helpful to me, but I witnessed his awesome customer service with the group ahead of me. In an era where customer service seems to be lacking, I was extremely impressed with my experience in store!
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December 2023 by Danella Rose
DISGUSTED by the employees that disregarded a senior citizen!!!!Did not show her how to use the phone even though she was confused and had questions... THIS MAN ARGUED with a SENIOR CITIZEN!! Ordering other employees around and sending her out the door!! Did not help with the setup or answer all her questions!! Honestly, disturbing and uncomfortable to see and hear.Attitude jaw dropping and such a disgrace to see locals belittle and run over customers!!Hire better or do better!!
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December 2023 by Tracy Pelham
Very helpful gentleman was fast service and took care of me as soon as I walked in and helped me wth my phone.
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November 2023 by Krishna Strong
Thanks Jose at Pocatello store! You've always helped with our phones, been friendly and efficient. We greatly appreciate you!
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November 2023 by Mark Bowman
Terl helped us he answered all our questions very satisfied!
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October 2023 by Victor Herbert
They were very helpful in getting me a new phone. It was a busy time and they were so patient. ?
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October 2023 by Nancy Sharon Goodnight
Very helpful, clean environment, very busy but service was worth the wait
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October 2023 by Alex U.
Nothing to see here. Face it best feature they ever had was International roaming where you could use google map and navigate basically for free while traveling abroad (Verizon charged like $10 per day). That being said if you barely travel internationally and prefer roaming in rural areas your only choice is Verizon is this area. After I had to get out to the back yard just to get some reception to make a call and booster device not helping much we felt like we were forced to go back to Verizon. They still have plenty of blind spots with almost no coverage around Pocatello, American Falls, Blackfoot and Aberdeen area. 40 minutes to receive text message was also not acceptable in my book. Could not text from inside of most major stores. Internet options non-existent in our area. They had nice deals to help pay off your device from other carrier, but what is the point if you'd have to come back to same carrier sooner or later?
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October 2023 by Anna Lisa Pacheco
America's largest, slowest and most unreliable 5G network.
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August 2023 by Jerry Viner
Resolved my problems. Staff needs more training.
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July 2023 by Rocky Salvesen
Place was busy. Customer's were waiting. Associate's were helping. They weren't asking who was next. Just waiting on who was closest. Was over looked 3 times. Other customers thought their time was more important than mine. Associate's should pay closer to who should be next. Didn't want to make a scene. So I just waited. Not Kool.
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July 2023 by Amanda
I'm very happy with my service so far and the workers are always helpful and kind.
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May 2023 by John F.
T-mobile is a scam if you signed up for a free phone promo in the last 2 years. There is a good chance that they added it to your plan and started charging you for a phone that was on your plan. T-Mobile is now changing there terms and conditions so you can't file a class action lawsuit with them they are now going to be able to sweep crimes and accusations under the rug without you knowing. By signing you u for a free phone then making you pay for it makes it look like more people on signing onto T-Mobile artificially driving up there market value. T mobile also refuse to print contracts or terms and conditions when you sign up. You have to agree and sign everything on there website. The same website the have access to change whenever they please. That means they can change your plan,terms, and contract all without your knowledge or permission
