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January 2024 by Tara Ross
Banked here most of my life! Amazing people and Credit Union!!!
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September 2023 by Joslynn Quintero
I had a slight hiccup in some paperwork and Anna was super informative, resourceful, and courteous in resolving the issue. She walked me through every detail and assured she would resolve the issue before the day was over. Great customer service.
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July 2023 by Chad Blayne Brokens
These guys have been amazing every time I have used them. I have had several loans through them over the past 6 years and they always beat the interest rate of my other bank and credit union. All I have to do is send in the information for the loan by email and by the time I get there they have it all ready and in less than 10 minutes I’m usually out of there. I highly recommend these these guys for any auto or Recreational vehicle loan.
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July 2023 by Dereck
Been using it since 2001 when it was still Pocatello Railroad Federal Credit Union. Great credit union, excellent terms, staff is always friendly and extremely helpful. Even when they can't do something, they're always apologetic and so their best to help before giving up. I will always recommend
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July 2023 by troy neubauer
Never had problems with loans, received really good advice on building my credit.
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August 2022 by Nakeezaka Jack
Audio teller is always down and for me the online banking has never worked. Whenever I jump through the hoops it always fails and says try again no matter what.
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June 2022 by Bowlin & Bowlin
Hard to reach anyone. Have to call back several times each time. Dial a teller is down more often than not.
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August 2021 by Clifford Scott
I'm tired of twice a year or so you change your log in procedure so I can't get my banking done until I call in to complain. I've been with this union for over 50 yrs and the last two years have been a joke trying to do banking on line. You are not making it very easy on us seniors.
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April 2021 by MACY REDFORD
I am not very happy with this bank. My online banking does not work and they didn't know how to fix it so it has never been fixed. I can't see how much money is in my account and whenever I try to call them to see how much is in my account or do anything I can never get ahold of someone. I am going to close my account there.
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March 2021 by Ben Newbold
I have done business with them for a few years now nothing but willingness and kindness from every employee from the top down
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September 2020 by Brittinie Alvarez
I always had nice experiences while at Railwest Credit union. Don't have any complaints.
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May 2020 by Justin Hall
Brandy was awsome on helping me set up my checking account , Love the people at this bank always friendly and very helpful
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January 2020 by Ricky Randleas
Charging 27 dollars to prevent someone’s money from being stolen is pretty crooked. I question the legitimacy of this crooked institution. My Identity was stolen and money was being taken out of my account at will. Instead of being a helpful, secure institution they treated me as an inconvenience to their work day.
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November 2019 by D B
I’ve been a member here for about six years. I’m shocked to see anything but 5 stars on these reviews. Every single employee my wife and I have interacted with here at this branch have been only respectful and professional. We love rails west.
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October 2019 by Erik Spradling
Great service thanks for all the help
