-
January 2024 by Wiley Petersen
I had the pleasure of working with Connor, who is very patient and thorough. He was not push at all. Him and his manager did everything to help us find the right vehicle.
-
January 2024 by Bill Slaven
The tech was very accommodating and friendly. Made my experience a pleasant one. He deserves a raise.
-
January 2024 by Joshua Crandall
We recently purchased a used van from Phil Meador Toyota. Everyone there that helped in the process was quick and easy to work with. Part of the purchase agreement included a small fix on the interior. They had a clean loaner vehicle for me to get around in while they took care of it. They even washed the car after the repair. Great, courteous service that has been much appreciated! Thanks JC!
-
January 2024 by Yashodha Nyaupane
I had an excellent car-buying experience at this place, particularly with Christian Hagler. I highly recommend him for his clear communication and exceptional ability to ensure customer satisfaction. He made my purchase incredibly smooth. I bought the car during Thanksgiving week, and after a couple of weeks, I can genuinely say that the car is in excellent condition and I am very happy with this purchase.
-
December 2023 by Tanner Boyd
Scheduled an appointment to have my 2017 Tacoma serviced based of a general maintenance light that came on the dash. 6 hours of waiting later they told me the problem I came in for they couldn’t find; but my transfer case is bad. They proceeded to give me a $3,000+ quote to fix it. When I left the dealership every warning light and check engine light was on. Opposed to the single light I went in there with. I took the truck home and the dealership had unplugged the rear case actuator which was popping all the lights on the dash. After inserting the plug all the lights turned off and several weeks later the truck is still running without issue. Dealerships get a bad name; this one takes the cake in my personal experience. The staff was very friendly however.
-
December 2023 by Jarum Stone
I had a wonderful buying experience at Phil Meador, and especially with Mark "Goose" Arnold. His communication was clear, timely, and informative. I made the drive up from Layton and they took time to ensure our car would be warm and ready for a test drive. The purchase process was seamless. The dealership had the right vehicle at a great price. I would buy from them again!
-
December 2023 by Stephen Anderson
I was truly disappointed today with the service I received! I arrived for service at 9:00AM and also requested 4X4 analysis due to it not engaging. Sat for 3 1/2 hours with no communication. Went to the service desk and was told the technician was gone to lunch and work would start again when he was done at 1:00pm. Got my truck at 3:15 and still have to go back and endure it again. Not a great experience! Not to mention the cost!
-
November 2023 by Adrian Brinza
I usually have great experiences with Toyota Dealers. This one is a different story. They appraised their used car higher by $2,500 more than a brand new one. And, on the opposite side, they appraised my trade-in about $13k-$15k less than retail price, and/or $9k less than KBB. I understand $2-$4k difference between KBB, but this is robbery.These sales managers are a bunch of crooks and dishonest people!!! Please do your home research!!!I'll probable switch to Tesla in order not to deal with Stelarships. Reliability is a mirage when you get robbers like this.
-
October 2023 by Jason Donahey
Had a phenomenal experience buying a new Toyota Venza at Phil Meador Toyota. Working with Connor McGinn, Sales Consultant, made the process easy and painless. Connor did a great job helping me secure the deal I wanted and I would highly recommend reaching out to Connor for any assistance getting your best deal on a new or used vehicle from Phil Meador Toyota.
-
October 2023 by malcom quenton
if your trying to buy a brand new car and want specifics inside of it i would recommend you not to go through a girl named jennifer/jen. i specifically told her that i wanted a car with certain things in it and she basically lead me on thinking that that’s what the car had and then after i signed the paperwork and finally got in the car she pointed out that it didn’t have the specific shift knob i wanted and i was ok with that and said it’s fine, but never mentioned it not having my speakers i wanted. so i finally drove away happy as can be and turned the speakers up and noticed they sounded basic and that it didn’t have what i asked for, but guess what it was to late. messaged her and asked why she ordered anything other then what i asked for and all she said was nope they don’t have the jbl speakers you specifically asked for. THE MAIN THING I WANTED IN MY BRAND NEW CAR AND SHE RUINED IT FOR ME. For it being my first experience buying a brand new car she ruined it for me and really upset me. You would think they would want to fix things to make their customers happy, but they didn’t care and just left me hanging. make sure you read every single little detail if your buying a car and want specific things in it. they will order something you completely didn’t ask for and ruin your experience dealing with a car dealership.
-
October 2023 by holly schaeffer
Excellent experience buying a new car. I would definitely recommend Tad Piland. He made everything easy and stress free. He did an awesome job. Best car buying experience we have had. We love our new car.
-
September 2023 by Debbie L.
Took my Toyota tacoma truck in for first oil change and had a 49.95 coupon for oil and tire change. I understood that it took 7 quarts so cost would be about $10 more. When service was done bill showed I was charged $20 for free tire rotation. They did reverse this charge but also had charge of $3.60 for rags used which is unheard of! The truck was advertised as off road but after going off road I had 3 flat tires. The last one on the interstate. The tires were only six ply! I had to get towed to town at a big loss! I sold the six ply tires and bought ten ply tires at les Schwab and no more flat tires off roadwill not return...
-
September 2023 by Vicky G.
We had some car issues with our Prius while on a road trip to Idaho. I called another dealership and was told the next appt wasn't for 5 days. My husband tried to diagnose and fix what he could without tools but it wasn't fixing the problem. I randomly called this dealership out of desperation and was transferred to the service Dept which also said they didn't have appts for 5 days. I explained to the gal on the phone that we couldn't wait til Monday because we needed to be back to work on Monday in California. She said she'd have me speak to Jamal. I speak to Jamal and explain to him what's going on with the car and he said, if you can bring the car by we can plug it in to the code reader to see what's going on. So we rush to get there about an hour before they close and they got us in just in time to figure out that we shouldn't drive the car. They weren't exactly sure what was going on yet but said there might be a good chance they could figure it out and fix it if we left it overnight because they could continue in the morning. I was skeptical because I didn't want to get stuck in Pocatello for a week once they took the car apart plus thought they would rape us in price especially since we weren't local. We were kind of at their mercy but they did us right. Everyone was friendly while we waited. The inside of the dealership was comfortable and they had the nicest bathrooms I've seen in a dealership. There was a good selection of teas, coffee and hot chocolate while we waited. Jamal kept us informed on the timing and what to expect. He went above and beyond to help us. We ended up having to leave the car there to wait for parts for a day, Jamal found us a rental car. He literally saved our vacation and we were able to finish exploring Idaho while we waited for the car to be fixed. The parts came in as expected and to our surprise, all of the work was under warranty. It barely cost us anything. I can't say enough about the customer service we received from this dealership. Jamal was very genuine and honest, he deserves a shout out for getting us home safely and letting us leave Idaho with good memories. Thank you also to the shuttle drivers that shuttled us to and from our hotel: George and the young man from Davis going to college. We are so happy we left our trust in you all. Thanks so much from the Gay's from California!
-
August 2023 by Tyler Carson
2 weeks ago my wife and I were in Pocatello for our wedding. We had an unexpected issue with her 4Runners brakes the day before we were supposed to tow a trailer across the country. We didn't know what to do. I reached out to Phil Meador Toyota and was able to bring the vehicle in that day. I wanted to recognize 2 employees who turned a very stressful situation into a great day. Jamal and Jose were more than helpful. Jamal was the service representative at the front desk and he took the time to reassure us that they would do everything they could to help us out as soon as possible. Little did we know that later that SAME day we would get our vehicle back. Jose was the technician that worked on our vehicle. He even took it for a test drive after fixing the issue and on the drive heard something he didn't like so he put it back up on the lift and made sure that everything was perfect for us. When we got the vehicle back the brakes sounded great and they even washed our vehicle. Customer service from these two individuals and the dealership as a whole was amazing. My wife and I are very appreciative of the level of understanding we received.
-
August 2023 by Shawn Losser
bought my new jeep through this dealership. was kind of nervous 1 because it was out of state 2 the reviews weren't the best. but all that changed when i talked to my salesman Conor he was very professional and put our minds at ease. he did a lot of leg work for us check this feature check that feature. he definitely went above and beyond for me and my family. he made it so easy from start to finish. buying a new vehicle is always expensive and nerve wracking to say the least. but i would definitely recommend Meador Toyota and ask for Conor he will treat you right. thanks again for making it easier Conor