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“Justin and Skylar were both great. Explained why I needed a new phone. My LG was no longer made and was not being updated. They showed me a basic phone like I asked no upsell. Appreciated that very much. While deciding on phone and accessories Skylar noticed I was using a business debit card and he immediately stopped everything and changed everything to a business account saving me a considerable amount of money. I appreciate their help and honesty. I love this store and highly recommend it if you need Verizon.”
“The manager/technician was extremely courteous and the most knowledgeable customer service person I've ever experienced at a wireless store.
His knowledge and technical skills amazed me.
He solved major issues that 2 other stores messed up on.
A true gold medal experience.”
“Yazmin the customer service employee , is nice and told me more information about my options and service then I ever knew. I now upgraded and plan to again this week as well as add possibly a third line Thanks yazmin Vanessa is always attentive and very courteous ,she smiles and that makes such a difference thank you.”
“Agent - Noel, I think that's his name, from San Pedro, CA - was so polite and friendly. If we were in Idaho for a few more days longer we would've bought a newer model.”
“Went into the store today to pay my phone bill and Clint helped me out and was super helpful and kind. I appreciate people's kindness, in this world it's hard to find.”
“I have had no cell phone service for the past three weeks. Hours spent with On Line customer support. All they did was try to sell me something. Finally went out to the Verizon store in Chubbuck. A young person named Tyra had the damn thing up and running in five minutes. Don't waste your time with the morons at on line tech support”
“Every single time I have been to MetroPCS store on Yellowstone Ave in Pocatello ID...it has been nothing but Satisfying! The Crew Members are absolutely Amazing! Your Greeted with a Smile & help, with any issues that arise. Very knowledgeable & professional about their products. Help you make decisions without being pushy. I am thankful for the Great Customer Service!, "which" is probably the most important key to return Bussiness. Metro should be proud to have this Team. Keep up the Grrrreat Work. ?❤️”
“My existing phone went on the fritz so I went here to look at alternatives. I was introduced to a suitable plan and phone that I will be participating in in the near future.”
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“Time for a phone upgrade, so I decided to visit this location of Verizon. Cesar was very helpful in getting my new phone set up, and was very patient with me as I asked questions about the different phones that were available. Thanks for the help!”