-
May 2024 by leola hulet
It is now May 16th 2024 all day long my Metro PC phone which is a 5G phone which I use unlimited data has been turning off and on from 5G to LTE all day I use 5G unlimited data for my phone and plain internet for my laptop both my phone and the laptop are not working and they're totally separate my phone is a 5G unlimited data is what I use and my laptop I use the regular home internet to Metro PC and still there is no fixing at all I have called customer service twice today and get nothing from them I've called the Idaho falls office and the Pocatello store and they don't have anything wrong with it and it's still at 10:26 p.m. is still doing the same thing it's been doing all day long and I am not getting any answers and this was the only time I've ever had this problem on here from my phone going from 5G to LTE all day long and it's getting disgusted with this company and their phone service the store tells me that I need a new SIM card but how can a new SIM card help both my phone and my internet on my laptop so it doesn't make sense if I need a new SIM card for my phone what is it going to do with my nothing
-
January 2024 by Rocky Salvesen
Was doing research on tablets and plans. Never did get anyone to answer the phone. Called 5/6 times in an afternoon. I think this business is closed up shop
-
October 2023 by Drew Schroeder
The Pocatello store at 1105 Yellowstone is very rude!! I tried to upgrade my phone, the price I got online was way different from what they were trying to charge me.. price gouging I think so. So I asked questions an that lady was rude an refused to sell me a phone. So I asked for her name she refused to tell me so I asked for managers name she also refused to tell me. So I left and called 611 and got an agent , I told him what was going on, and I was able to upgrade my phone at a cheaper price, and he helped lower my monthly bill!! So any thing you need from metro pcs stay away from the Pocatello store!!!
-
August 2023 by Harmony Marie Horton
Very Good Staff!
-
July 2023 by Terry Vincent Minnick
the worst phone experiences ever.they are charging me for my insurance on my premium handset protection but when i filed a claim they said they'd send me a new phone but still after 2 weeks they never sent me a phone because they said I never mailed my old one back to them and which I did I put it in the envelope stuck it in the envelope they provided and put it right back in my mailbox ? but they said they never received it so they're not honoring my claim in which I've been paying a premium ever since I did my last claim not to mention my deductible went up from 60 to 120. Plus there's nobody you can talk to that can do anything about anyting I asked Assurant to you have a supervisor call me back he said what time would I like I said in an hour they ended up calling at 4 in the morning. Talk to four different people during the last two three of them said they'd send a phone after they process my paperwork but in my paperwork never got processed unfortunately they finally came up the reasoning that they're not going to send me a phone because they never received my old back
-
June 2023 by Brian Tirrell
Great people
-
June 2023 by Neva Williams
I go threw here for my phones
-
May 2023 by Patricia
Every single time I have been to MetroPCS store on Yellowstone Ave in Pocatello ID...it has been nothing but Satisfying! The Crew Members are absolutely Amazing! Your Greeted with a Smile & help, with any issues that arise. Very knowledgeable & professional about their products. Help you make decisions without being pushy. I am thankful for the Great Customer Service!, "which" is probably the most important key to return Bussiness. Metro should be proud to have this Team. Keep up the Grrrreat Work. ?❤️
-
April 2023 by Chantel Baldwin
This company has the most unhelpful uninformed customer service agents on this planet. And the 30.00 discount for government service is nonexistentand a complete scam after 5 months of working on it and still no issue resolved
-
March 2023 by Regina Cerro
This was the worst experience of my life...cuz they protect whoever stole ur phone...not only did the overcharge me they raise the insurance claim to order a new phone it cost $60 in the claim I claimed my phone was stolen..I get my new phone the next day but they don't even give u a sim card to go w the phone...or a charger ...so I have no way of using my phone that I come in to get a sim card..they tell me they need extra $20 to give me one...
-
March 2023 by Jordan Kirkham
I love the new internet the girls there are so sweet and very patient. ? ? you girls are so sweet. Thanks for helping me when I needed to switch over service.
-
March 2023 by Patrick Vargas
A great alternative to the traditional cell phone company where you own your cellphone the attendant was very personal very kind and answered all questions
-
February 2023 by James Black
Never answer their phone during business hours. Last time I went in during business hours the door was locked. Person came out after about 10 mins. looking like they had been taking a nap. Now I know why they never answer the phone.
-
January 2023 by Jennifer Abeyta
Good deals and the customer service is more like customer satisfaction which is rare these days. Thanks Metro employees
-
January 2023 by Lori Snyder
My experience was great! The gal that waited on me.made sure I got the best deal for what I needed. Very friendly and up eat. I could hang out there?
