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December 2023 by Theresa G.
Customer service is the worst from the customer service desk to management. Go to Home Depot.
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July 2023 by Leslie A.
Trying to buy a new front door,, had the installer come and measure 4 weeks ago have not received a call yet, I have left 2 messages with him ..went into lowes no one in that department,,, very disappointing....
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March 2023 by Heather L.
Go anywhere but lowes to buy appliances!!! Bought a maytag dryer and within 50 days it stopped working. Called lowes about it and it's no longer available to return, but they can send someone out to fix it. FU lowes. I closed my credit card with you and will never buy from u again.
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January 2023 by Kevin D.
DO NOT purchase anything from this store online and pickup in store!!! Ordered some aluminum downspouts and when I went to pick them up they were completely trashed!!! They looked worse than the 20 year old ones I was going to replace!!!!! Wasted my time and gas to go to the store. Returned them immediately and left the store!!!!! TRAIN YOUR EMPLOYEES ‼‼‼‼
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December 2022 by Eddie Lalo Celis
Received horrible customer service from the paint dept.
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April 2022 by Alex U.
I'd say there was some improvement over the last half a year. Do not get me wrong they are still the reason why my washer and my drier do not match. And I would not buy trees from them. But they finally acquired a great roofing contractor and you can put it on your card and pay off within 2 years so that is a huge 24 months long plus. Other than that it is still a bit sloppy when it comes to communication. And I did like the sales person he has a wonderful personality and is very pleasant to talk to that is when and if he replies he also feels time differently and may show up 40 minutes late to an appointment, not like you will find another roofer in 40 minutes in the area, right? That being said if you know precisely what you need and are fairly persistent it is still a useful store. And if you'd try not to shop in stores that do not strive for excellence you'll run out of stores to shop fairly quick here :).
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March 2022 by Asenath Tubbs
Ordered a dishwasher and the sales person stated it was back ordered and I explained this was the dishwasher I wanted and was ok with waiting. I get a delivery date in January which I was surprised but happy. They called up an installer and set a time. No dishwasher. From that point I had the same thing happen 10 different times with a different excuse each time. Finally someone told me my dishwasher was there to then be told it wasn’t. Three months of nonsense and paid a good amount of money for nothing. They tried to sell me something way different. Why would I trust them when they messed up on the one I ACTUALLY wanted? Just to downgrade?! They still have that model on display for sell!? They even gave me a hassle about a refund since it was “past return policy” I didn’t even have the thing! Don’t shop at lowes and will never again.
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August 2021 by Oram Wines
After having a fence installed I learned a very important lesson: DO NOT use their installation services FOR ANYTHING. They farm it out to the lowest bidder and you wind up getting the runaround and screwed. For every “satisfied” customer there are 100 with horror stories. You want an appliance? Get your electrician to do it. You want flooring? For God’s sake go to a flooring store! Pay extra, in the long run it’s cheaper! They don’t stand behind the services that they farm out. If you want more details on this I will gladly post more. I just want to warn everyone don’t goto Lowe’s. I know I will never shop there again for the way I was treated. The store in Pocatello used to be a great place to shop with help offered everywhere in the store now it’s like the employees avoid customers. I’m wondering if it’s because the management of the local store or is it Lowe’s in general that has a don’t care attitude on weather you chose to shop there and support there family’s. I hope that this post will at least stop a few from shopping here and experiencing this unjust that Lowe’s does to people.
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March 2021 by Randy S.
I am an older shopper that needs an elec cart. Monday noon. No carts. Home Depot has 5 waiting and charged. Customer service said sorry if there is not one by the door it's busy...... well I just spent 300.00 at HD guess I'll go back and buy the rest. When you provide them and a handicapped customer makes the effort to get into the store sorry is not acceptable. She didn't even go look
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August 2020 by Mj S.
We contacted Lowe's and arranged a meeting with one of their representatives. On July 29th,2020 he came to our home to give us an estimate to install 22 Ft. of Galvanized fence and put in a gate and install a 4Ft. Gate making the fence about 18 Ft. He gave us an estimate of $800.00 and said that $600.00 of that would be labor. We agreed to have Lowe's do the job and the fencing and supplies would come from Lowe's. He said it would be 2 1/2 weeks before he could get to it. After a couple of weeks, I decided to Contact Richard Jensen at Lowe's by phone, I wanted him to give me a firm date to get my fencing. I ended up leaving a message for Jensen with the woman who answered. Got no response so I called again the next day left a message with the woman who answered and got his cell phone number. Again no response. Then I called Jensen's Cell and left a voice message, no response. I then sent him a text message, no response. Finally, I sent him an email that was included with the emailed confirmation from Lowe's. Again No RESPONSE! Finally, my wife called Lowe's and s[poke with a manager at Lowe's who said her name was Stacey. Stacey told my wife that she apologized and stated "that was not the way Lowe's did business" and she would get back to us after Talking to Jensen's supervisor. It's been about a week and no-one has made any effort to contact us and we are calling our Master Card Bank to make sure they do not use the credit card number we gave to Jensen. We would caution anyone who thinks this Store in Pocatello can or will be honest and truthful in their dealings with the public. I don't know how they stay in business! Today we called to talk with the Manager Stacy but my wife ended up speaking to Jody we told them to cancel any thought of doing any business with us ever. Also please note that other estimates we have received were at a more reasonable price.
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June 2020 by Justin K.
Horrible customer service! I usually do all my shopping here for home projects, DIY, lumber, etc. But after the treatment I received this weekend i will be looking elsewhere first for my needs. I placed an order on Monday for some lumber and was told that I could just pay for it when I picked it up on Friday, well Friday comes around and I am unable to pick my order up, so I call the store and tell them I will pick it up early in the morning on Saturday. All was well, or so I thought. I get to the store early Saturday morning to get my lumber so as to complete my project for the weekend, come to find out that no one apparently knows anything about my order and I keep getting passed along to the next "customer service associate". One lady actually laughed in my face and told me she had no power to help and was extremely rude. I finally got to a manager and still nothing was done to correct the situation. I was finally able to place ANOTHER order which now requires me to wait another week to finish my project. Very unprofessional and extremely rude. This was the worst customer service I have encountered anywhere. Be wary if you have to shop here.
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August 2019 by Karen M.
We've been in several times. It's usually difficult to find help. I would have ignored that, but an old biddy really annoyed me. We checked out at the self checkout. Apparently, the terminal we were at wasn't working, even though the light was on and there was no indication of anything wrong. An employee, the grandmother from hell, actually shook her finger at my husband and chastised him. The employee working the area explained that the terminal wasn't working. The terminal should have been locked out. To wag your finger at a customer like he's a misbehaving child... very unprofessional and it sends people straight over to Home Depot, which is where we are right now. No finger wagging, curmudgeonly employees here! Just another grandmotherly type of lady who was very helpful and won't give young children nightmares.
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July 2019 by Wendy M.
I would not recommend buying fencing from Lowe's to anyone! My mom bought vinyl fencing that was ordered June 13, 2019 and was supposed to be installed no later than July 2, 2019. The fencing is still not installed and it is nearing August! I called multiple times and they gave varying excuses. The last time I called, I was told that Rick still needed to order the fence but needed to know what kind and that it would take a week and a half from when he ordered it. I told the supervisor that it was clearly laid out in the contract when Rick claimed he was ordering it initially and Rick had even showed us pictures. Rick collected my mother's check on June 13th and we continue to wait to have the fencing even started. My mom has been waiting to move into her new town house for the fence so her dogs do not run into the road. It has been incredibly inconvenient for her! We will be doing business with another fencing company and I do not recommend anyone use Lowe's for fencing!
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July 2019 by Krystal S.
If you are planning on buying appliances make sure that you ask if they can remove and install a dishwasher. They cannot and you have to have a plumber do it. If you buy a stove make damn sure u buy the cord to plug it in because the is sold separately. Delivery guys are amazing the sells people suck all the balls and don't bother to specify certain things that are important.
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August 2018 by Dakota W.
This review is specifically about the Pocatello, Lowes. I spend roughly 250,000 a year at Lowes servicing all the apartment I own. My experience here in Pocatello has been negligent at best. I paid $13,850 to have some siding replaced, and my roof to be redone. When they came to do my siding, instead of replacing it, as the contract we have says, the filled all the broken parts in with caulk, and left it looking awful. They filled areas as large as both my fist with plain white caulk. My roof was supposed to be FINISHED, by July 05 2018. It is now almost September, and my roof has not even began. Despite the fact that I have paid in full, Lowes has stood my up NINE times, with literally not so much as a call to let me know that I'm being stood up. The leaks in my roof have caused damage to my apartments in the time I have been waiting for Lowes to honor their agreements. I've moved all of my Pocatello business to Home Depot.