JCPenney offers a wide range of apparel, home furnishings, and beauty products from national and private brands. Reviews note the store is clean and orderly, with friendly and non-pushy staff. Customers find high-quality products at good prices and appreciate the easy online ordering and return process. However, some experiences indicate that in-store selection can be lacking, particularly for specific sizes like smaller swimsuits or certain jewelry items, sometimes requiring online purchases. At times, finding employee assistance on the sales floor beyond the checkout counter can be difficult. The salon services receive high praise for excellent haircuts and service.
