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November 2023 by R Vellano
Best place for a professional atmosphere to purchase materials for any building project. Very impressed with the service
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September 2023 by Anthony L.
I dont get this company, they certainly dont want your buisness. Yelp says they close at 5:30, their voicemail says they close at 5:00 PM, but the employees stop answering the phones at 4:30 PM everyday and send all calls to the completely full never gets checked voicemail... The rats are running the ship and I bet management is checked out. I wonder how many business leads they lose out on between 4:30 and 5:30?
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July 2023 by Dustin W.
Custom ordered a window a kid broke, price was great was quick shipping and very knowledgeable staff. Love to support local
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June 2023 by Dave Krauser
Franklin charged me $1000 each for 2 roughcut 12 foot 10 by10 beams for the entry to my home. They delivered the complete with axel grease stains. Not the look I was wanting.
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June 2023 by Brian Nicklaus
This is a nice store. Lot of inventory. Help staff..
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April 2023 by Michelle Ostler
Pocatello's Franklin Building Supply is hands down the absolute BEST shop in Idaho. The staff are so helpful, knowledgeable, patient and kind! Shannon (a 5 star employee) has been a blessing in the flooring dept and a joy to work with. Tom in the door shop (also a 5 star employee) has so much knowledge and patience, it's just amazing. Alan in windows was a rock star, Wendy and honestly every employee, I can't speak highly enough. And they have lots of materials in stock. Thanks Franklin staff. We appreciate you.
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April 2023 by Jess
We were happy with the communication of staff, fair pricing, quality of the doors we ordered, timing, and with the delivery. Lots of options, both customized as well as more standard.
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December 2022 by Gretchen Uehling
After the flooring we had installed by them years ago, we needed a repair done to a couple of stairs. Mike came and did a fantastic job of repairing them and was very friendly.
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November 2022 by Drew Izatt
Had some challenges getting our project done due to unforeseen issues, but they did an awesome job.
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May 2022 by Doug Cluff
FBS need to look into new customer service representatives. I realize I am just a homeowner and the 50-60k in building materials is nothing compared to thier yearlt sales but I will never shop here again or recommend them to anyone. At least the window sales rep apologized and was helpful.
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March 2022 by Michael Reynolds
It’s tough to find a place that will take good care of you anymore. But this place has nailed it as far as I am concerned. They are the best run show in town.
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February 2022 by Brandon Adamson
We bought both interior and exterior doors here. The whole experience was great!!! We worked with Derrick and he made the experience nice and smooth. Buy doors from here and you will not be disappointed!!!
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November 2021 by Caleb Harris
Franklin is the place to go if you want friendly people who know exactly what you need. I Couldn’t recommend this place better.
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November 2021 by Josiah Dahlstrom
Friendly and professional service all the time. These guys do a great job and seem to live what they do. Thanks!
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November 2021 by Sarah Quick
We have had many issues with a carpet installation we had done a couple years ago where the carpet wasn't power stretched and the stairs done incorrectly. Mike Hoskins has now visited us twice to fix these issues and he always does a fantastic job. He is always on time, super friendly, hard working, and does amazing work. Highly recommend! Because of his work, we buy from Franklin Building Supply.
