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January 2024 by chris scully
Antwon Lovett was a pleasure to deal with and I had a great experience with Courtesy Ford. In purchasing our vehicle they were flexible on price and gave us a fair trade in value for our vehicle. You guys make it easy! Thanks again!
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January 2024 by Andrew Roberts
We worked with Nic, bought a car for our child. Really appreciated working with him, very knowledgeable, open. He didn’t push anything. We were a little slow and took about 3 days to decide, but he was so helpful during the entire process. I very much recommend buying from Courtesy Ford, working with Nic.
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January 2024 by Rhys Leonard
Nick Holly was beyond pleasant to deal with during the purchase of my F150. Not pushy in the slightest, which was very much appreciated. Rather, he was extremely transparent and communicative, and with me being from out of state, he even picked me up from the airport when I flew in to make the purchase.And as for the truck -- it's phenomenal. I wouldn't hesitate to fly across the country again for my next truck if it meant being able to deal with these guys.
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January 2024 by Lon and Gina Lund
Kenny Cohen was our salesman. He knows his stuff and was WONDERFUL to work with. He made our transaction fair, simple, quick and enjoyable. I will always work with him at Courtesy Ford. Thank you Kenny for your expertise and dedication to your clients!
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January 2024 by kyle valgardson
I rarely leave reviews but this company needs this one. I bought a used Expedition from them in 2020 at a fair price and in good condition. However, during the negotiating process there were some stipulations that were discussed with the deal such as fixing the heated seat, windshield, having two sets of keys, adding all weather mats, etc. If you do the same thing make sure all aspects are in writing because once the paper work was signed the holes started to appear.The discussion was that they would fix the seat and windshield however the seats were still broken (they paid to fix but I had to take it to a separate dealer to accommodate) and the windshield chips were still there, come to find out later from another windshield company that the chip was filled improperly leading to a crack and me needing to buy a new windshield. In addition we were supposed to get two sets of keys as the key we used to test drive the vehicle had broken buttons, what was delivered? one new working key and two broken keys. After I reached out and confronted them on it they told me that I "actually received three sets of key" so they did more then agreed. Don't worry were not done! When we discussed the all weather mats it was agreed to do all three rows and the cargo area and when asked "do you prefer Weathertech or Rhino, does the brand matter?" I responded, thinking it was between those two high end quality built products, that the brand didn't matter. Fast forward to delivery where I received a low quality cheap brand for the three rows and no cargo area. I was able to "negotiate" again to get the third row still with the cheaper company.Long story short you will likely get a good car but make sure you are annoyingly stingy on the written agreement as you will get nickle and dimed with any other additional items you discuss. Or better yet find a dealer that wants you to buy another car from them in the future and shows that they value you as a customer.
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January 2024 by dylan lee
John lee is incredible to work with. Just purchased our 3rd vehicle from him and he always takes care of us and has nothing to hide. Recommend him to anyone looking for a vehicle in the future.
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December 2023 by Shelby Hikida
Kayla and Nick were the ones who helped my husband find his truck. They were amazing to work with and so kind. Everyone at the dealership made the experience so easy and pleasurable. I would recommend them to anyone who is looking for a vehicle!
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November 2023 by Tanner Hikida
Couldn’t be happier with the pickup and the service! Nick, Pat, and Kayla were fantastic to work with, they were honest and gave me a great deal. 5 stars all around!
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November 2023 by John B.
Service department service manager I had to take my vehicle back four times. I was wait time for you to five hours.. and the problem still wasn't resolved charge me for a bunch of it was not done properly and the service manager Mike to the seventh power times I would not recommend a Ford to do anything. I don't care about the customers. If anyone wants to talk to me about what happened in more detail in numbers 208-681-0704
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November 2023 by Jordan Daniels
Courtesy Ford of Pocatello couldn't have been any more dishonest with me. While on the exterior they assume a nice responsible practice, the inside reveals deception and unethical sales techniques. I purchased a used 2019 Ford F250 in September 2022 from Courtesy Ford using Nicholas Holly as my salesman. The AutoCheck that was presented to me (left side of picture) at time of purchase showed a clean history with zero accidents and zero damage. Fast forward to a year later when I start shopping the truck around as I am ready to sell the vehicle. I learn that the truck was in an accident on December 2020. This is two full years before I owned the truck! Had they informed me about the accident from the outset, I could have either opted for a different truck or negotiated a lower price. And for none of the Ford dealership's pre-owned vehicle mechanics to have noticed that the truck had been in an accident is simply unacceptable. Courtesy Ford should be removed from Ford's dealer list. It is a shame that this large amount of damage was hidden in tandem with selling a 2019 truck at near its original MSRP. Paying 69,000 dollars for a car that has been in a moderate accident can significantly reduce its value. BUYER BEWARE: if you plan to do business with this auto group make sure to do your due diligence and run separate vehicle history reports. I will be contacting the Better Business Bureau, Autocheck by Experian, and the Federal Trade Commission regarding this. A negative review is a strong multiplier.
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November 2023 by Lea Hartman
Kenny was incredible to work with. I am not someone who enjoys the car buying process at all. My husband loves to get new cars often. Kenny made it painless, easy and quick. 10/10 recommend. We will never use another salesman again as long as Kenny is around.
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October 2023 by Stephen Benton
Kenny was a nice salesman and he did know his stuff about the car. It went downhill after that. First they waited until the last possible day to mail my title paperwork to Montana so my temp tags had almost expired. Then they mailed it to the wrong DMV which is much busier and further from my house. Then the Montana DMV tells me the dealer did it wrong and were sending it back. I also had found out I was moving to South Carolina that week, and Montana suggested I ask the dealer to send it there instead. Courtesy Ford said no we won't do that, and they had no idea what was wrong or when it would be fixed. I was told to wait while they contacted Montana, and never heard anything further. 2 weeks go by and I've heard nothing back so I finally called the dealer again and they say the title work was already send back and corrected. Nobody decided to tell me, plus I already moved to South Carolina and nobody seems to care. Not their problem. So now I get to waste a lot of money (somehow) registering in Montana where I don't even live because this dealer took so long on the paperwork and can't communicate. Car dealers are just out for a quick sale, and this place is no exception. Don't buy here if you are from out of state!
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October 2023 by Gordon Goodnough
Justin Roberts made me the happiest woman (Jean) ever! He was able to finally get my new explorer here!! He is the easiest and best salesman to work with. Thank
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August 2023 by Taytem Green
I was very hesitant to ever give my business to a Ford dealership again due to such poor experiences in the past (though never at this location). As luck would have it, Courtesy Ford had a great deal on a car I had been wanting, so I decided to give it a shot. Antwon was fantastic at helping me get the best deal possible all while never being pushy (like most car salesmen are). He was communicative through the entire process which I truly appreciate! Thanks again, Antwon
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July 2023 by G
I would give 0 stars. This has been to most complicated car purchase I have ever made. The vehicle I purchased had several issues such as cosmetic damage.The clown who sold me the truck promised that all these would be fixed as a courtesy service following the truck purchase…..I have had to drive back and forth to be told I could not use any loaner vehicles. This would be understandable if the repair was relatively short, but it took 3+ hours. I had to walk to a nearby location to use WIFI and wait, which I didn’t mind, but I imagine others would not find this comfortable.They looked at me like I was crazy when I asked for things like the washer fluid to be refilled. I was also told I would only receive 1/3 of the products and services promised. When I brought up some initial promises, such as a spray-in bed liner or tinted windows, they told me they had no documentation or proof of that promise.Kenny Powers needs to hit the treadmill and all of the staff there need breath mints or an industrial-grade mouthwash administered on the daily.They think they nose everything. (You’ll know when you get there)To end on a good note-The kid with the glasses was pretty chill. The repair/ service guys were also very professional.
