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January 2024 by Daniella C.
I would not go to this bank if it was the last bank. These people are so rude they hang up on u don't answer questions. They just don't give a shit. Like their shit don't stink. If they think your ck is fraud they won't give it back. And you are just shit out of luck. Never bank here....I had to put 1 star but it's is Negative 0
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July 2023 by James Peccia
CCB in Idaho Falls continues to be a wonderful place to do business. The employees are knowledgeable and most helpful.I highly recommend THE bank.
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November 2022 by Anthony Woosley
The teller did not understand or explain the direct deposit payment plan system well to me. Because of this i will have to wait 2 weeks before i can get my money which will result in me not being able to eat for 2 weeks. All they told me was "there's nothing we can do" But you sure can steal $200 from me. This is a really huge mistake and i am deeply disappointed in this branch. I would love for someone to make it right but until then I will definitely be closing ALL my accounts ASAP. DO NOT BANK HERE!
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February 2021 by jordan h.
Worst experience of my life do yourself a favor and bank with another bank since I opened an account with these guys I've been on the phone non stop trying to get my account to work properly and access funds from the account I opened up a checking account to resolve the issue as they advised me to all so I can put a down payment on a car for wife a few hours go by after opening the account and I am informed that my bank account was closed by the branch manager Holly I would have been better opening another cash app account then dealing with these clowns please save yourself the headache and stress
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December 2020 by Shado
Bank is fine but online access is not very good. My logins only work a few weeks, then fail and have to reset passwords or call them. Got my mortgage through them but it has since been sold to BOA. Lobby was closed on my recent visit due to covid. Drive up was open but only 2 lanes.
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February 2020 by donna barker
Been with Citizens over 15 years, love this bank! Had camper and auto loans, in addition to 4 current accounts. They have always taken great care of our needs.
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August 2019 by Dustin Gaylor
Brent Gallup was great at advising me on my loan options. Very honest, straightforward, and professional. I will highly recommend.
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August 2019 by Kenny Robinson
Friendly staff
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July 2018 by MichaelScott Rapp
It's an okay place with okay folks
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April 2018 by Michael B.
I've had my bank account with this institution for years and am very happy with their level of service and customer support. If there's a problem with your debit card you can go into the bank and get a new one on the spot. I've had multiple times that my account went negative and they helped me to resolve the issue and refunded the overdraft fees. I'm very impressed with this bank and plan to stay with them for a long time.
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August 2017 by Regina Lipshin
I have had this bank and only this bank since I turned 18 years old. I have never had any problems whats so ever. I have always been treated kindly when I walk through the door. Also a few of the ladies even remember me personally. I recommend to anyone. Love these guys!
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July 2017 by Ashley Burns
Very good bank, great service fast and easy very convient like all the banks in the world sometimes you have to wait lol. All in all a good bank.
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July 2017 by Edward Geringer
Very nice people
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October 2016 by Eldon Peterson
This bank is by far the best I've ever experienced. Their staff are friendly, knowledgeable, and provide an excellent customer service experience. I would recommend them to anyone, regardless of your banking needs.
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October 2015 by Chris Ridder
I waited over half an hour to open a simple checking account. I gave up and left. This bank needs more staff.
